Chris Collins

Chris Collins

Blue Bell, Pennsylvania, United States
500+ connections

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    Change Management, Leadership Development, Business Consulting, Management Consulting, IT Consulting, Program Management, Information Management, Business Analytics, Project Management, and Human Resources (HR)

About

A highly accomplished executive leader with 30 years of experience in executing…

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Activity

Experience

Education

  • United States Military Academy at West Point Graphic

    United States Military Academy at West Point

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  • -

  • -

    Completed Masters level courses in Market Structure & Government Policy, Management Information Systems, and Organizational Theory with a combined 4.0 GPA.

Licenses & Certifications

Courses

  • Air Assault School

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  • Airborne School

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  • Combined Arms Service Staff School

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  • Infantry Office Advanced Course

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  • Infantry Officer Basic Course

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  • Jumpmaster Course

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  • Master Fitness Trainer Certification

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  • Ranger School

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Projects

  • Unified Call Routing (Cisco ICM)

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    Provided overall project management, application scripting and network engineering for the nationwide implementation of the Cisco ICM call routing system and deployment of national and divisional call routing strategies for a Fortune 30 client. Developed and managed Call Routing Roadmap and integrated numerous internal technology teams and external technology vendors for successful delivery of Roadmap initiatives. Developed and implemented all supporting Call Routing change management…

    Provided overall project management, application scripting and network engineering for the nationwide implementation of the Cisco ICM call routing system and deployment of national and divisional call routing strategies for a Fortune 30 client. Developed and managed Call Routing Roadmap and integrated numerous internal technology teams and external technology vendors for successful delivery of Roadmap initiatives. Developed and implemented all supporting Call Routing change management, operations support, new functionality release processes.

  • Contact Center Agent Knowledge Management System Deployment

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    Provided overall project management for the requirements development, application design/development/testing, support process development and Phase 1 roll-out and integration of the Enterprise knowledge management system for over 30,000 customer service agents within a Fortune 30 client..

  • Digital Voice Self-Installation Kit

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    Provided overall project management, product development, and process development support to design, develop, test and deploy the end to end process for ordering and activating Fortune 30 client's Digital Voice Self-Installation Kits. Planned and executed the nationwide roll-out of kits.

  • Fortune 30 Enterprise Website Redesign

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    Provided overall project management for the redesign of Fortune 30 client's Enterprise Website. Integrated internal Web Operations team, external design and development vendors and all internal corporate and divisional stakeholders.

Honors & Awards

  • Air Assault Badge

    United States Army

  • Army Achievement Medal (2)

    United State Army

  • Army Commendation Medal

    United States Army

  • Army Service Ribbon

    United States Army

  • Expert Infantryman Badge

    United States Army

  • Meritorious Service Medal (2)

    United States Army

  • National Defense Service Medal

    United States Army

  • Overseas Service Ribbon

    United States Army

  • Ranger Tab

    United States Army

  • Senior Parachutist Badge

    United States Army

Organizations

  • Greater Philadelphia Veterans Network

    Member

    - Present

  • West Point Society of Philadelphia

    Member

    - Present

  • BlackBook Motorsports

    Gold Member

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