About
A highly accomplished executive leader with 30 years of experience in executing…
Articles by Chris
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Execution Hazards: How Assumptions Shape Risk in Strategy Realization
Execution Hazards: How Assumptions Shape Risk in Strategy Realization
By Chris Collins
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The Inverse Relationship Between Risk Management and Issue Management in Strategy Realization
The Inverse Relationship Between Risk Management and Issue Management in Strategy Realization
By Chris Collins
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Shedding Light on 'Shooting in the Dark' Process Improvement with Process Mining
Shedding Light on 'Shooting in the Dark' Process Improvement with Process Mining
By Chris Collins
Activity
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Thrilled to have participated in the Copilot for Microsoft 365 prompt-a-thon hosted by Microsoft! 🌟 The energy was contagious as we learned…
Thrilled to have participated in the Copilot for Microsoft 365 prompt-a-thon hosted by Microsoft! 🌟 The energy was contagious as we learned…
Liked by Chris Collins
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Last year, we raised over $18 million to benefit Children's Miracle Network Hospitals and children like Nolan. We recently hosted our annual Miracle…
Last year, we raised over $18 million to benefit Children's Miracle Network Hospitals and children like Nolan. We recently hosted our annual Miracle…
Liked by Chris Collins
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𝐔𝐧𝐥𝐨𝐜𝐤 𝐭𝐡𝐞 𝐅𝐮𝐥𝐥 𝐏𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥 𝐨𝐟 𝐘𝐨𝐮𝐫 𝐒𝐨𝐜𝐢𝐚𝐥 𝐋𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠 𝐓𝐨𝐨𝐥 𝐰𝐢𝐭𝐡 𝐚 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡-𝐁𝐚𝐬𝐞𝐝…
𝐔𝐧𝐥𝐨𝐜𝐤 𝐭𝐡𝐞 𝐅𝐮𝐥𝐥 𝐏𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥 𝐨𝐟 𝐘𝐨𝐮𝐫 𝐒𝐨𝐜𝐢𝐚𝐥 𝐋𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠 𝐓𝐨𝐨𝐥 𝐰𝐢𝐭𝐡 𝐚 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡-𝐁𝐚𝐬𝐞𝐝…
Liked by Chris Collins
Experience
Education
Licenses & Certifications
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NYU Fundamentals of Global Sports Management Certificate
Yellowbrick.co
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RingCentral Admin Certified Course (RCCP)
RingCentral
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RingCentral Sales Professional Certified Course
RingCentral
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Project Management Professional (PMP)
Project Management Institute
Issued ExpiresCredential ID 81541 - Expired -
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Courses
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Air Assault School
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Airborne School
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Combined Arms Service Staff School
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Infantry Office Advanced Course
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Infantry Officer Basic Course
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Jumpmaster Course
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Master Fitness Trainer Certification
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Ranger School
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Projects
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Unified Call Routing (Cisco ICM)
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Provided overall project management, application scripting and network engineering for the nationwide implementation of the Cisco ICM call routing system and deployment of national and divisional call routing strategies for a Fortune 30 client. Developed and managed Call Routing Roadmap and integrated numerous internal technology teams and external technology vendors for successful delivery of Roadmap initiatives. Developed and implemented all supporting Call Routing change management…
Provided overall project management, application scripting and network engineering for the nationwide implementation of the Cisco ICM call routing system and deployment of national and divisional call routing strategies for a Fortune 30 client. Developed and managed Call Routing Roadmap and integrated numerous internal technology teams and external technology vendors for successful delivery of Roadmap initiatives. Developed and implemented all supporting Call Routing change management, operations support, new functionality release processes.
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Contact Center Agent Knowledge Management System Deployment
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Provided overall project management for the requirements development, application design/development/testing, support process development and Phase 1 roll-out and integration of the Enterprise knowledge management system for over 30,000 customer service agents within a Fortune 30 client..
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Digital Voice Self-Installation Kit
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Provided overall project management, product development, and process development support to design, develop, test and deploy the end to end process for ordering and activating Fortune 30 client's Digital Voice Self-Installation Kits. Planned and executed the nationwide roll-out of kits.
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Fortune 30 Enterprise Website Redesign
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Provided overall project management for the redesign of Fortune 30 client's Enterprise Website. Integrated internal Web Operations team, external design and development vendors and all internal corporate and divisional stakeholders.
Honors & Awards
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Air Assault Badge
United States Army
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Army Achievement Medal (2)
United State Army
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Army Commendation Medal
United States Army
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Army Service Ribbon
United States Army
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Expert Infantryman Badge
United States Army
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Meritorious Service Medal (2)
United States Army
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National Defense Service Medal
United States Army
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Overseas Service Ribbon
United States Army
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Ranger Tab
United States Army
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Senior Parachutist Badge
United States Army
Organizations
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Greater Philadelphia Veterans Network
Member
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West Point Society of Philadelphia
Member
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BlackBook Motorsports
Gold Member
Recommendations received
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