Articles by Cindy
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Learn the Value of Location Intelligence to Accelerate Business Growth at Business Summit @ Esri UC
Learn the Value of Location Intelligence to Accelerate Business Growth at Business Summit @ Esri UC
By Cindy Elliott
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Make Your Supply Chain Ops Proactive with a GIS-Enabled Digital Supply Network
Make Your Supply Chain Ops Proactive with a GIS-Enabled Digital Supply Network
By Cindy Elliott
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Introducing an IoT-enabled Advanced Services Maturity Model
Introducing an IoT-enabled Advanced Services Maturity Model
By Cindy Elliott
Activity
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Excited to kick off ICSC Las Vegas tomorrow!! Even more pleased to hear from Matt Felton, GISP Helen Thompson, CRE and Delina Girmay about…
Excited to kick off ICSC Las Vegas tomorrow!! Even more pleased to hear from Matt Felton, GISP Helen Thompson, CRE and Delina Girmay about…
Shared by Cindy Elliott
Education
Volunteer Experience
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Knox Trail Council -Troop 18 Parent Volunteer and Fundraising Lead
Boy Scouts of America
- 7 years 2 months
Children
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Volunteer, Practice Interviewer
Career Collaborative
- Present 9 years 1 month
Economic Empowerment
At the Career Collaborative, the overall goal of Practice Interviews is to build the candidate's confidence and to teach them how to properly sell themselves in a real-life job interview in a competitive market. The role as a Practice Interviewer is to help them prepare and rehearse good responses to typical professional interview questions.
Publications
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Servitization and Competitive Advantage: The Importance of Organizational Structure and Value Chain Position
Research-Technology Management
Servitization represents a business-model change and organizational transformation from selling goods to selling an integrated combination of goods and services. Competitive advantage is one outcome of this shift. During servitization, companies follow stages to realize services as an opportunity to differentiate from goods and achieve higher customer satisfaction. This study analyzes this transition from base, intermediate, and advanced services by presenting results from 102 senior executives…
Servitization represents a business-model change and organizational transformation from selling goods to selling an integrated combination of goods and services. Competitive advantage is one outcome of this shift. During servitization, companies follow stages to realize services as an opportunity to differentiate from goods and achieve higher customer satisfaction. This study analyzes this transition from base, intermediate, and advanced services by presenting results from 102 senior executives in multinational companies. Our results suggest increasing interest in service-led strategies in manufacturing companies. The results also show that increasing differentiation and high customer satisfaction are fundamental to achieving competitive advantage and superior performance with services. The analysis also indicates the importance of a company’s position in the value chain and the organizational structure it selects to support services in successful servitization.
Other authorsSee publication
Projects
Languages
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Spanish
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