Cindy Elliott

Cindy Elliott

Los Angeles Metropolitan Area
1K followers 500+ connections

Articles by Cindy

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Activity

Education

Volunteer Experience

  • Pan-Mass Challenge Graphic

    Volunteer

    Pan-Mass Challenge

    - 5 years 1 month

    Health

  • Boy Scouts of America Graphic

    Knox Trail Council -Troop 18 Parent Volunteer and Fundraising Lead

    Boy Scouts of America

    - 7 years 2 months

    Children

  • City Year Graphic

    Volunteer, Boston

    City Year

    - 4 years

    Education

  • Girl Scouts of Eastern Massachusetts Graphic

    Parent Volunteer

    Girl Scouts of Eastern Massachusetts

    - Present 12 years

  • Volunteer, Practice Interviewer

    Career Collaborative

    - Present 9 years 1 month

    Economic Empowerment

    At the Career Collaborative, the overall goal of Practice Interviews is to build the candidate's confidence and to teach them how to properly sell themselves in a real-life job interview in a competitive market. The role as a Practice Interviewer is to help them prepare and rehearse good responses to typical professional interview questions.

Publications

  • Servitization and Competitive Advantage: The Importance of Organizational Structure and Value Chain Position

    Research-Technology Management

    Servitization represents a business-model change and organizational transformation from selling goods to selling an integrated combination of goods and services. Competitive advantage is one outcome of this shift. During servitization, companies follow stages to realize services as an opportunity to differentiate from goods and achieve higher customer satisfaction. This study analyzes this transition from base, intermediate, and advanced services by presenting results from 102 senior executives…

    Servitization represents a business-model change and organizational transformation from selling goods to selling an integrated combination of goods and services. Competitive advantage is one outcome of this shift. During servitization, companies follow stages to realize services as an opportunity to differentiate from goods and achieve higher customer satisfaction. This study analyzes this transition from base, intermediate, and advanced services by presenting results from 102 senior executives in multinational companies. Our results suggest increasing interest in service-led strategies in manufacturing companies. The results also show that increasing differentiation and high customer satisfaction are fundamental to achieving competitive advantage and superior performance with services. The analysis also indicates the importance of a company’s position in the value chain and the organizational structure it selects to support services in successful servitization.

    Other authors
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Projects

Languages

  • Spanish

    -

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