Clarita S.

• Conduct thorough investigations with a sense of urgency to address employee relations concerns in a timely manner with minimal risk to the organization.
• Manage the Company's business abuse reportline program to include managing the relationship with our 3rd party administrator.
• Act as a Resource/Partner for managers and supervisors to consistently manage employee performance concerns in accordance to Company guidelines.
• Create and update Corporate Human Resources policies and… Show more

• Conduct thorough investigations with a sense of urgency to address employee relations concerns in a timely manner with minimal risk to the organization.
• Manage the Company's business abuse reportline program to include managing the relationship with our 3rd party administrator.
• Act as a Resource/Partner for managers and supervisors to consistently manage employee performance concerns in accordance to Company guidelines.
• Create and update Corporate Human Resources policies and procedures and forms to be compliant with Federal and State employment laws.
• Assist with special projects in a timely manner to support the changing needs of the business.
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• Complied with Equal Employment Opportunity laws and regulations to meet customer service needs by careful selection of employees.
• Maintained documentation and conducted self-audits to promote compliance with Sarbanes-Oxley audits.
• Facilitated training to employees to improve customer service and ensure consistent customer service interaction.
• Exceeded developmental goals set by the company by strategically placing employees in appropriate positions.
• Established… Show more

• Complied with Equal Employment Opportunity laws and regulations to meet customer service needs by careful selection of employees.
• Maintained documentation and conducted self-audits to promote compliance with Sarbanes-Oxley audits.
• Facilitated training to employees to improve customer service and ensure consistent customer service interaction.
• Exceeded developmental goals set by the company by strategically placing employees in appropriate positions.
• Established recognition programs for employees to create a positive work environment and increase store morale.
• Partnered with managers to consistently manage performance concerns according to company guidelines.
• Consistently applied company policies and procedures while advocating needs of employees and customers to create a positive working and shopping environment.
• Effectively facilitated conversion from Marshall Field's to Macy's with minimal effect on employees and customers to not interrupt daily business. Show less

• Managed the Human Resources Department and three on-call sales associates while supporting customer service throughout the store.
• Recruited, interviewed and hired in accordance to Equal Employment Opportunity Laws and the Department of Labor.
• Represented Marshall Field’s and conducted interviews at college career fairs to recruit our diversified leaders for the company.
• Administered and reviewed of new hire paperwork and benefits to efficiently enroll employees in company… Show more

• Managed the Human Resources Department and three on-call sales associates while supporting customer service throughout the store.
• Recruited, interviewed and hired in accordance to Equal Employment Opportunity Laws and the Department of Labor.
• Represented Marshall Field’s and conducted interviews at college career fairs to recruit our diversified leaders for the company.
• Administered and reviewed of new hire paperwork and benefits to efficiently enroll employees in company benefits.
• Trained of hourly and salaried employees to improve and maintain a consistency in customer service interactions.
• Acted as a Resource/Partner for managers and supervisors to consistently manage performance concerns.
• Conducted thorough investigations with a sense of urgency to address employee relations concerns in a timely manner to reduce risk to the organization. Show less

• Managed the Human Resources Department at two store locations which included five Human Resources Representatives and three on-call sales associates.
• Adapted my schedule to efficiently and effectively address employee relations concerns of each store in a flexible and productive manner.
• Planned and executed recruiting, interviewing and training schedule to proactively hire to the holiday staffing needs of each store.

• Managed all aspects of the Human Resources and two direct reports while supporting customer service throughout the store.
• Recruited, interviewed and hired in accordance to Equal Employment Opportunity Laws and the Department of Labor.
• Represented Marshall Field’s and conducted interviews at college career fairs to recruit diversified leaders for the company.
• Administered and reviewed new hire paperwork and benefits to efficiently enroll employees in company benefits.
•… Show more

• Managed all aspects of the Human Resources and two direct reports while supporting customer service throughout the store.
• Recruited, interviewed and hired in accordance to Equal Employment Opportunity Laws and the Department of Labor.
• Represented Marshall Field’s and conducted interviews at college career fairs to recruit diversified leaders for the company.
• Administered and reviewed new hire paperwork and benefits to efficiently enroll employees in company benefits.
• Facilitated employee training to improve and maintain a consistency in customer service interactions.
• Acted as a Resource/Partner for managers and supervisors to consistently manage performance concerns.
• Conducted thorough investigations with a sense of urgency to address employee relations concerns to reduce risk to the organization.
• Effectively facilitated store transition from Hudson’s to Marshall Field’s with minimal effect on employees and customers to not interrupt daily business. Show less

Assisted the Human Resource Manager in the hiring, terminating, and advocating employee relations for 350 to 500 team members.
• Promoted to Human Resource Manager based on merit.

Managed multiple selling department businesses at the store level.
• Successfully developed and executed business plans to achieve sales goals.
• Analyzed business trends to effectively schedule staff to maintain an expense budget.
• Executed floor moves to department store standard to drive the business.
• Coached, developed and trained team members to achieve results in sales, credit, clientele and average dollar sales.
• Led customer service and employee relations to ensure… Show more

Managed multiple selling department businesses at the store level.
• Successfully developed and executed business plans to achieve sales goals.
• Analyzed business trends to effectively schedule staff to maintain an expense budget.
• Executed floor moves to department store standard to drive the business.
• Coached, developed and trained team members to achieve results in sales, credit, clientele and average dollar sales.
• Led customer service and employee relations to ensure consistency in customer service.
• Volunteered to temporarily manage other selling area departments during time that we were recruiting for open manager postion
• Promoted to Assistant Human Resource Manager based on performance. Show less