Dana Chisnell
Andover, Massachusetts, United States
5K followers
500+ connections
Activity
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Natalie is a national treasure, and this set of case studies about the interaction of user research and the Paperwork Reduction Act will be a seminal…
Natalie is a national treasure, and this set of case studies about the interaction of user research and the Paperwork Reduction Act will be a seminal…
Shared by Dana Chisnell
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Don't take it from us, take it from the Union of Concerned Scientists: "Better Ballots Can Help Build a Healthier Democracy"
Don't take it from us, take it from the Union of Concerned Scientists: "Better Ballots Can Help Build a Healthier Democracy"
Liked by Dana Chisnell
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Yesterday, my colleague Raj Kottamasu and I presented The People Say (https://lnkd.in/eZ4rcsZ8), our new public platform for civic research, at…
Yesterday, my colleague Raj Kottamasu and I presented The People Say (https://lnkd.in/eZ4rcsZ8), our new public platform for civic research, at…
Liked by Dana Chisnell
Publications
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The Epic Journey of American Voters
Medium.com
People care about elections. But the system gets in the way. This article maps out the challenges that U.S. voters encounter even in the best of situations.
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Usability of County Election Websites
Proceedings of HCI International
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Field Guides To Ensuring Voter Inttent
Center for Civic Design
Beautiful, simple guidelines on design basics for people who administer elections. Ten tiny volumes in their 4th edition based on research.
Other authorsSee publication
Projects
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Field Guides To Ensuring Voter Intent
- Present
Initially funded through Kickstarter backing, developed a series of short booklets -- each one holds brilliantly researched, guideline gems and examples about a specific and far-too-common election design problem. The form factor is designed for the busy county election official to pick up and within minutes learn useful, field-researched, critical design techniques that help ensure that every vote is cast as voters intend.
The first four Field Guides were published in June 2012. The…Initially funded through Kickstarter backing, developed a series of short booklets -- each one holds brilliantly researched, guideline gems and examples about a specific and far-too-common election design problem. The form factor is designed for the busy county election official to pick up and within minutes learn useful, field-researched, critical design techniques that help ensure that every vote is cast as voters intend.
The first four Field Guides were published in June 2012. The next two are based on new research conducted July to November 2012. They will be published in the first quarter of 2013.Other creatorsSee project -
Rethinking User Research for the Social Web
- Present
When you look at what the social web is, there are some characteristics that I think we’re not taking into account very well in doing usability tests:
- It’s about relationships among people
- In context
- Conducted fluidly, across time across time and space, continuously
I've been researching updated methods and techniques for understanding how users perform on the social web that take usability testing to a new level -- beyond limited prototypes with fictional data. -
Redesign of Federal Write-in Absentee Ballot (FWAB)
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Working with Oxide Design Co., conducted an iterative design project to update the Federal Post Card Application (FPCA) and Federal Write-in Absentee Ballot (FWAB) for the Federal Voting Assistance Program (FVAP.org).
We conducted two rounds of usability test sessions, some with active duty military, some with civilians. Some sessions were in-person sessions, some were conducted remotely via screen sharing.
Uniformed and overseas civilians use the FPCA to register to vote and…Working with Oxide Design Co., conducted an iterative design project to update the Federal Post Card Application (FPCA) and Federal Write-in Absentee Ballot (FWAB) for the Federal Voting Assistance Program (FVAP.org).
We conducted two rounds of usability test sessions, some with active duty military, some with civilians. Some sessions were in-person sessions, some were conducted remotely via screen sharing.
Uniformed and overseas civilians use the FPCA to register to vote and request a regular absentee ballot from their stateside voting jurisdiction. If the regular absentee ballot doesn't show up for some reason, US citizens living abroad can download a fillable PDF from FVAP.org of the FWAB to cast their votes.
Honors & Awards
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Director's Award, US Citizenship and Immigration Services for contributions to myUSCIS
Director of USCIS
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Fellow
Society for Technical Communication
Organizations
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Design Museum Everywhere
Board member
- PresentThe mission of the Design Museum is to bring the transformative power of design everywhere through access (design is for everyone), improvement (design solves problems, and community (design is collaborative). I'll be working on the board to bring a lens of civic innovation, along with identifying geographic and virtual spaces where design is already happening that the Design Museum can elevate and amplify.
More activity by Dana
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"Technology" isn't the solution to your organizational or even your technological problems, people and process are. #TaoOfChuck
"Technology" isn't the solution to your organizational or even your technological problems, people and process are. #TaoOfChuck
Liked by Dana Chisnell
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My first Pan-Mass Challenge ride this year for the Dana-Farber Cancer Institute and I am absolutely hooked! I am grateful to everyone who helped me…
My first Pan-Mass Challenge ride this year for the Dana-Farber Cancer Institute and I am absolutely hooked! I am grateful to everyone who helped me…
Liked by Dana Chisnell
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Portfolio: National Poll Worker Recruitment Day feels like the perfect day to re-share the branding and visual identity Oxide had the honor of…
Portfolio: National Poll Worker Recruitment Day feels like the perfect day to re-share the branding and visual identity Oxide had the honor of…
Liked by Dana Chisnell
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Who's out there working #olympics structured content and UX at Peacock/NBC?? I am worried you have you been locked in a closet, do you need a rescue…
Who's out there working #olympics structured content and UX at Peacock/NBC?? I am worried you have you been locked in a closet, do you need a rescue…
Liked by Dana Chisnell
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It is said that it takes a village, and I wanted to take a moment to express my heartfelt gratitude to mine. Thank you to everyone who has supported…
It is said that it takes a village, and I wanted to take a moment to express my heartfelt gratitude to mine. Thank you to everyone who has supported…
Liked by Dana Chisnell
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I feel honored to have been part of #LCL2024 and to have presented on the “Working for the Government in National Security Organizations” panel…
I feel honored to have been part of #LCL2024 and to have presented on the “Working for the Government in National Security Organizations” panel…
Liked by Dana Chisnell
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