About
Building the things I didn't have as a healthcare operator (and also a…
Contributions
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How can you stand out in a crowded field of customer service job applicants?
It's always helpful to use examples over hypotheticals. Said another way, show, don't tell. When possible, use concrete examples of customer stories and how it played out. It's much more valuable to hear a real story of empathy over saying something like, "I'm empathetic"
Activity
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We talk a lot about cross functional collaboration, but not enough sharing KPIs cross functionally. In healthcare especially, it's the lever I've…
We talk a lot about cross functional collaboration, but not enough sharing KPIs cross functionally. In healthcare especially, it's the lever I've…
Posted by Danielle Poreh
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Damn it, I'm caving in. Put together some AI trends I'm excited about for my last call center course cohort. Always curious to hear the internets…
Damn it, I'm caving in. Put together some AI trends I'm excited about for my last call center course cohort. Always curious to hear the internets…
Shared by Danielle Poreh
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It's your last day to apply to be a guest on season 2 of the Ops I Did It Again podcast!! Apply today or forever hold your piece of knowledge that…
It's your last day to apply to be a guest on season 2 of the Ops I Did It Again podcast!! Apply today or forever hold your piece of knowledge that…
Posted by Danielle Poreh
Experience
Education
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University of California, Berkeley
PhD candidate in Mechanical Engineering with a focus in Human Centered Design and Systems Thinking. Researched under Professor Alice Agogino in the Berkeley Institute of Design (BiD). Currently on leave.
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Activities and Societies: Berkeley Institute of Design, BEST Lab, Design Thinking, TheDesignExchange
Focused on design and systems thinking in new product development.
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Publications
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USING “WHY AND HOW” TO TAP INTO NOVICE DESIGNERS’ METHOD SELECTION MINDSET
American Society of Mechanical Engineering
Despite the growing utilization of human-centered design, both in academia and industry, there is lack of pedagogical materials that support context-based design method selection. When used properly, design methods are linked to successful outcomes in the design process, but with hundreds of design methods to select from, knowing when and how to use a particular method is challenging. Selecting the appropriate design method requires a deep understanding of the project context. Cultivating a…
Despite the growing utilization of human-centered design, both in academia and industry, there is lack of pedagogical materials that support context-based design method selection. When used properly, design methods are linked to successful outcomes in the design process, but with hundreds of design methods to select from, knowing when and how to use a particular method is challenging. Selecting the appropriate design method requires a deep understanding of the project context. Cultivating a selection methodology that is more contextually aware, equips students with the tools to apply the most appropriate methods to their future academic and industry projects. Using theDesignExchange knowledge platform as a teaching material, we discuss a summer design course at the University of California at Berkeley that encourages students to choose design methods rather than the instructors giving a set list. The findings illustrate that when given the task to select a method, students exhibit contextually-aware method selection mindsets.
Other authorsSee publication -
Teaching and Evaluating Design Competencies in the 21st Century
Mudd Design Workshop
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Using TheDesignExchange as a Knowledge Platform for Human-Centered Design-Driven Global Development
International Conference in Engineering Design
Received "Reviewers Favourite" Award
Patents
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Continuous-Fiber Reinforced Biocomposite Medical Implants
Issued EU 1664
A medical implant comprising a plurality of layers, each layer comprising a polymer and a plurality of uni-directionally aligned continuous reinforcement fibers.
More activity by Danielle
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Vendor request: High quality patient contact information This topic keeps coming up as a "vendor people are looking for but can't find" in their…
Vendor request: High quality patient contact information This topic keeps coming up as a "vendor people are looking for but can't find" in their…
Posted by Danielle Poreh
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Course that'd be fun to create: cross-functional writing bootcamp for operators. Curriculum v.0001: 1. Managing up: 1 on 1 meeting agendas that…
Course that'd be fun to create: cross-functional writing bootcamp for operators. Curriculum v.0001: 1. Managing up: 1 on 1 meeting agendas that…
Posted by Danielle Poreh
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It's the final day to apply to be a guest on the Ops I Did It Again podcast Me and Danielle Poreh want to go through case studies of different…
It's the final day to apply to be a guest on the Ops I Did It Again podcast Me and Danielle Poreh want to go through case studies of different…
Liked by Danielle Poreh
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I feel like 95% of people will try AI and be like oh that's cool. Then 5% will actually go deep into a problem with it and realize, damn that's a…
I feel like 95% of people will try AI and be like oh that's cool. Then 5% will actually go deep into a problem with it and realize, damn that's a…
Shared by Danielle Poreh
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