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So how does an ex-US Navy nuclear submarine reactor engineer evolve into a…
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Here's how you can foster a feedback culture in your organization.
If you are a leader and want to encourage a feedback culture... Ask. Ask again. Ask some more. "How am I doing?" "What did you think?" "What's your viewpoint on this? "If you had one suggestion for me, what would it be?" "What blind spots am I not seeing here?" "What's a different way to think about this? "What are you hearing from others?" "How did you experience that?"
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Here's how you can give constructive feedback without demoralizing the recipient.
Answer three questions first: Is it true? (and how do you KNOW?) Is it helpful? Is it kind? If your answer to those three questions is a firm "yes," then choose a time and place, establish a comfortable 1:1 environment, start with positives but DO NOT "bury the lede," meaning get to the point (kindly and respectfully) and make a two-way dialogue by ASKING QUESTIONS like: Is this feedback fair and helpful to you? Is this a surprise to you? What would you like me to do to support you as we move forward? End on a positive note but don't avoid the reality of the situation. Don't "make nice" just to reduce tension. Sometimes a little tension can be helpful in moving people to action.
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🎉 Big News! 🎉 We at Infopro Learning are thrilled to announce that out of our 34 submissions to the prestigious Brandon Hall Awards, we have…
🎉 Big News! 🎉 We at Infopro Learning are thrilled to announce that out of our 34 submissions to the prestigious Brandon Hall Awards, we have…
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This is me…a year ago this week on my first day at Performance Development Group. My faithful coworker Abby by my side starting on a new journey. I…
This is me…a year ago this week on my first day at Performance Development Group. My faithful coworker Abby by my side starting on a new journey. I…
Liked by Dan Rust
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Happy Independence Day! To all of my India friends and colleagues. #IndependenceDay2024
Happy Independence Day! To all of my India friends and colleagues. #IndependenceDay2024
Shared by Dan Rust
Experience
Education
Publications
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Workplace Poker: Are you Playing the Game, or Just Getting Played?
HarperCollins
A career advisor explains why many talented, hard-working people often miss out on their full career potential, revealing the tells, blind spots, secrets, and unspoken rules you need to know in order to play the game to win.
While many careers have been impacted by economic downturns, failed projects, downsizing and restructuring, or just bad bosses or bad timing, we all know of colleagues who continue to rise through every tough situation. Most assume that they have an advantage that…A career advisor explains why many talented, hard-working people often miss out on their full career potential, revealing the tells, blind spots, secrets, and unspoken rules you need to know in order to play the game to win.
While many careers have been impacted by economic downturns, failed projects, downsizing and restructuring, or just bad bosses or bad timing, we all know of colleagues who continue to rise through every tough situation. Most assume that they have an advantage that protects them—degrees from the right schools, great mentors, influential friends and family, or just better luck. But these hyper-successful professionals have faced setbacks, too. Instead of allowing challenges to derail their rise, they’ve learned how to manage them better.
In Workplace Poker, Dan Rust gives you the strategies you need to accelerate your career, and prevent setbacks from stalling your progress or spiraling it downward. The trick, he reveals, is to “play the game under the game,” to think more deeply and act more strategically.
If you are talented, ambitious, and hardworking, but feel your career just isn’t accelerating as rapidly as it should, or as fast as you would like it to, this book is for you.
If you have been frustrated to see others (less talented, who don’t work as hard as you do) achieve rapid professional progress while your career stalls out, this book is for you.
If you’ve been annoyed by those who are successful primarily because of where they went to school, or family connections, or financial resources, this book is for you. -
Corporate CultureMap™ Organizational Assessment
Frontline Learning LLC
The Corporate CultureMap was designed to allow an organization to accurately measure the engagement level of their employees and provide leaders with critical information to target where action will be taken. This online assessment provides an objective analysis and actionable feedback based upon confidential employee responses to a brief series of questions. Ultimately this assessment can help facilitate the improvement, alignment, and integration of overall organizational effectiveness and…
The Corporate CultureMap was designed to allow an organization to accurately measure the engagement level of their employees and provide leaders with critical information to target where action will be taken. This online assessment provides an objective analysis and actionable feedback based upon confidential employee responses to a brief series of questions. Ultimately this assessment can help facilitate the improvement, alignment, and integration of overall organizational effectiveness and capabilities.
This assessment is built upon a proven organizational high performance model, and upon completion an individual respondent views a graph similar to the one below which represents his or her individual perspective. -
Professional Selling SkillMap™
Frontline Learning LLC
The Professional Selling SkillMap™ assessment and development guide helps salespeople, sales managers and trainers pinpoint the specific selling skills, habits and attitudes they should focus on for improved performance. Learn what makes this selling skills assessment truly unique and cost effective, then request a free preview to experience the assessment yourself. It includes an assessment of selling skills in 20 categories, providing a feedback report with graphic representation of each…
The Professional Selling SkillMap™ assessment and development guide helps salespeople, sales managers and trainers pinpoint the specific selling skills, habits and attitudes they should focus on for improved performance. Learn what makes this selling skills assessment truly unique and cost effective, then request a free preview to experience the assessment yourself. It includes an assessment of selling skills in 20 categories, providing a feedback report with graphic representation of each individual's unique selling strengths and growth opportunities.
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Emotional Effectiveness SkillMap™
Frontline Learning LLC
The Emotional Effectiveness SkillMap™ is an online self-assessment which helps you pinpoint the specific behaviors, skills, habits and attitudes you can develop for improved emotional effectiveness. 12 behavior/competency categories (see example below) are presented in a graphical representation of each individual’s unique strengths and development opportunities.
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Real Selling™
Frontline Learning LLC
REAL Selling™ is an in-depth consultative selling process proven to increase gross sales revenue, profitability, repeat business and salesperson morale. REAL Selling is based upon 4 stages of communication between salespeople and prospective customers: Research > Explore > Advocate > Lend Assistance.
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Customer Service SKillMap™
Frontline Learning LLC
The Customer Service SKillMap™ assessment and development guide helps service professionals pinpoint the specific skills, habits and attitudes they should focus on for improved performance. It includes an assessment of customer service skills in 12 categories (see example below) providing a graphical representation of each individual's unique strengths and growth opportunities.
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Companies instituted mandatory return-to-office measures to boost productivity and deepen employee commitment. Turns out those moves had the…
Companies instituted mandatory return-to-office measures to boost productivity and deepen employee commitment. Turns out those moves had the…
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Employee Engagement remains stagnant at 23% globally, as revealed in the recent Global Workforce Survey. Surprisingly, the percentage of employees…
Employee Engagement remains stagnant at 23% globally, as revealed in the recent Global Workforce Survey. Surprisingly, the percentage of employees…
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