“David, "Mitz", is global thought leader in the area of Customer Success. We worked as peers while I was at ACI as Customer Success leaders the company's two operating units, we served on the company's Customer Experience Executive Committee and for a short stint I worked under him as his banking industry leader. When he came to ACI, David transformed our approach to the emerging customer success discipline bringing in a comprehensive knowledge of managing the customer life-cycle in a platform delivered solutions world. He introduced the company to Gainsight and successfully implemented a data driven customer success culture across his wide range of experienced sales and relationship management team members. Not only is he a passionate advocate for customer centricity, he is also a respected leader, he is eager to share his knowledge and David is an all around great guy.”
About
I left a 20+ year career as a corporate executive to serve Christ and His Church in…
Experience
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Grace Baptist Church
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Education
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Midwestern Baptist Theological Seminary
Pursuing a Ph.D. in Ethics. My research interests center around Biblical Ethics applied to everyday Christian life. I am especially interested in how the Doctrine of Vocation can inform a normative ethical framework within the spheres of the family, the church, the workplace, and society.
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Graduated with Highest Honors. Coursework included Old Testament, New Testament, Hermeneutics, Systematic Theology, Church History, Greek, Hebrew, Expository Preaching, Baptist Ecclesiology, Ethics, Pastoral Ministry, Church Administration, and Leadership.
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Dean's List. Coursework included Ecclesiology, Biblical Theology, Missiology, and Ethics.
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Executive development program for Rackspace's top 20 high-potential leaders. Coursework included Communication, Change Management, Operations Management, and Financial Management.
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Coursework included Principles of Management, Organizational Behavior, Human Resources Management, Information Technology, and Marketing.
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Coursework includes Biblical Interpretation, Old Testament, New Testament, Church History, Theology, and World Missions.
Licenses & Certifications
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Lean Six Sigma Executive Champion
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Net Promoter® Certified Associate
Satmetrix
Volunteer Experience
Publications
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Prayer and Politics
Founders Press
See publicationHow should Christians engage in politics? This is one of the hot-button issues of our day, with different opinions abounding. But there is one thing that all Bible-believing Christians should agree on: Christians must pray for our government leaders. This booklet looks at the Apostle Paul’s exhortation to pray for government authorities in 1 Timothy 2:1–4 and explores the underlying political theology. By better understanding the role of government within God’s created order, we can better…
How should Christians engage in politics? This is one of the hot-button issues of our day, with different opinions abounding. But there is one thing that all Bible-believing Christians should agree on: Christians must pray for our government leaders. This booklet looks at the Apostle Paul’s exhortation to pray for government authorities in 1 Timothy 2:1–4 and explores the underlying political theology. By better understanding the role of government within God’s created order, we can better understand how to pray for our leaders and engage in the political process in the fear of our Lord and the love of our neighbor.
Honors & Awards
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50 to Follow: Top Influencer in Customer Success
Frontleaf
Named one of the top influencers in the field of customer success
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Best Innovation in Customer Service
American Business Awards
Won best innovation award for customer self-service portal.
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Customer Service Department of the Year
American Business Awards
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Customer Service Executive of the Year
National Customer Service Awards
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Customer Success A-Lister
Amity
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Expert Judge
International Customer Service & Support Awards
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Judge
International Business Awards
Expert judge for Customer Service award categories
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Keynote Chair
Net Promoter Customer Loyalty Conference
Keynote chair at one of the largest customer loyalty conferences in the world.
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Top 100 Customer Success Influencers
Mindtouch / WalkMe / SuccessHacker / Bluenose / Gainsight / Service Rocket
With this year’s list SuccessHacker partnered with Bluenose, MindTouch, Gainsight, ServiceRocket and WalkMe to recognize the individuals in Customer Success who are educating the community, sharing best practices and evangelizing all things Customer Success.
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Top Influencer in Customer Success
MindTouch
Organizations
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Evangelical Philosophical Society
Student Member
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The Evangelical Theological Society
Student Member
Recommendations received
29 people have recommended David
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