Articles by Derek
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My 'work from home' set-up during the COVID-19 pandemic
My 'work from home' set-up during the COVID-19 pandemic
By Derek Corcoran
Contributions
Activity
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Calling all Regional Banks, Community Banks and Credit Unions - this is going to be a great #fintech conference where you can talk with peers and…
Calling all Regional Banks, Community Banks and Credit Unions - this is going to be a great #fintech conference where you can talk with peers and…
Shared by Derek Corcoran
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Several banks have been fined millions of dollars for allowing staff to use tools like WhatsApp for communications. If you thought this wasn't a…
Several banks have been fined millions of dollars for allowing staff to use tools like WhatsApp for communications. If you thought this wasn't a…
Shared by Derek Corcoran
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More consolidation in the Fraud Prevention and ID Verification industry as Experian acquires NeuroID, a part of Experian Lexis Nexis, Equifax and…
More consolidation in the Fraud Prevention and ID Verification industry as Experian acquires NeuroID, a part of Experian Lexis Nexis, Equifax and…
Shared by Derek Corcoran
Experience
Education
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Synge Street
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Publications
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The future of banking is OPEN
American Banker
Derek is the Chief Experience Officer at Avoka, where he counsels banks, insurers and wealth managers worldwide on improving results in digital multi-channel customer acquisition.
This session will discuss how Open Banking will transform customer acquisition in retail banking. -
Three Customer Experience Lessons From Amazon
The Financial Brand
Amazon may be the best customer experience organization in the world, reflected in the superior growth in sales and revenues. What can the banking industry learn from Amazon about improving customer experience?
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It’s Time to Digitize Small Business Banking
The Financial Brand
While financial institutions are focused on building improved digital banking experiences for retail customers, the small business customer has mostly been ignored. Now is the time to provide better digital engagement tools to serve the SMB customer as well.
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Podcast Breaking Banks: Real disruption vs. 'management by bestseller'
Breaking Banks
Derek Corcoran of Avoka discusses how banks have embraced digital marketing but still struggle with digital sales. Author Randy Pennington talks about building corporate cultures that adapt and foster innovation.
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The Battle Lines for the Consumer Have Been Drawn
The Financial Brand
Banks have always fought to gain power and market share, knowing their competition and serving a marketplace that had relatively few choices. The battlefield is changing, however, as technology advances and new players emerge. The marketplace is also restless, demanding more from legacy and emerging institutions.
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FinTech Success Story
The FinTech Book / Wiley
A front-line industry insider's look at the financial technology explosion
The FINTECH Book is your primary guide to the financial technology revolution, and the disruption, innovation and opportunity therein. Written by prominent thought leaders in the global fintech investment space, this book aggregates diverse industry expertise into a single informative volume to provide entrepreneurs, bankers and investors with the answers they need to capitalize on this lucrative market. Key industry…A front-line industry insider's look at the financial technology explosion
The FINTECH Book is your primary guide to the financial technology revolution, and the disruption, innovation and opportunity therein. Written by prominent thought leaders in the global fintech investment space, this book aggregates diverse industry expertise into a single informative volume to provide entrepreneurs, bankers and investors with the answers they need to capitalize on this lucrative market. Key industry developments are explained in detail, and critical insights from cutting-edge practitioners offer first-hand information and lessons learned. -
The FinTECH Book
Wiley
The FINTECH Book is your primary guide to the financial technology revolution, and the disruption, innovation and opportunity therein. Written by prominent thought leaders in the European, UK and Hong Kong fintech investment space, this book aggregates diverse industry expertise into a single informative volume to provide entrepreneurs and investors with the answers they need to capitalize on this lucrative market. Key industry developments are explained in detail, and critical insights from…
The FINTECH Book is your primary guide to the financial technology revolution, and the disruption, innovation and opportunity therein. Written by prominent thought leaders in the European, UK and Hong Kong fintech investment space, this book aggregates diverse industry expertise into a single informative volume to provide entrepreneurs and investors with the answers they need to capitalize on this lucrative market. Key industry developments are explained in detail, and critical insights from cutting-edge practitioners offer first-hand information and lessons learned.
The financial technology sector is booming, and entrepreneurs, consultants, investors and asset managers are scrambling for more information: Who are the key players? What's driving the explosive growth? What are the risks? This book collates insights, knowledge and guidance from industry experts to provide the answers to these questions and more.
.Get up to speed on the latest industry developments
.Grasp the market dynamics of the 'fintech revolution'
.Realize the sector's potential and impact on related industries
.Gain expert insight on investment and entrepreneurial opportunitiesOther authorsSee publication -
Measuring and Reducing Friction in Account Opening
The Financial Brand
Long applications and difficult new account opening processes lead to lost business in banking. Now there is a way to measure and reduce this friction.
Great article from Jim Marous that I provided input for regarding Avoka's Transaction Effort ScoreOther authorsSee publication -
Rate Hikes Provide Unique Sales Opportunities
The Financial Brand
The Fed has gone years without increasing interest rates. But when a rate increase happens, it will trigger a significant sales opportunity for banks and credit unions. Taking advantage of this opportunity, however, is far different than when rates last moved.
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Building An Omni-Channel Banking Experience Around Digital Natives
The Financial Brand
In every delivery channel, you need to identify the pain points in your customers’ journeys and eliminate friction.
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Banks Refresh Perspectives on the Young and the Underbanked
American Banker
We live in the age of the customer, as American Banker's recent Financial Services Marketing & Innovation Symposium in New York made clear. Here are a few of the biggest takeaways from the event earlier this month.
Patents
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Modifying an electronic form using metrics obtained from measuring user effort
Issued 10255258
A system to utilize behavioral metrics to improve completion rates on digital form based transactions such as Opening a Bank Account, Loan Application, Insurance Claim, etc.
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Important read by Chris Nichols “While using rate as an offensive weapon is always tempting, it is lazy banking. Strategically, paying rate often…
Important read by Chris Nichols “While using rate as an offensive weapon is always tempting, it is lazy banking. Strategically, paying rate often…
Liked by Derek Corcoran
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Western Alliance Bank understand that People and Digital aren't mutually exclusive. People empowered by Technology to deliver client convenience is…
Western Alliance Bank understand that People and Digital aren't mutually exclusive. People empowered by Technology to deliver client convenience is…
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Former (due to layoffs) Applications Manager @ Leybold/Atlas Copco USA | Immediately available for a new Opportunity. US Citizen since 2023.
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