Derek Stevens

As we step into 2022, let’s first take a step back. A few short years ago, video conferencing equipment was largely available in select meeting rooms. The office was filled with spaces for conference calls and local collaboration—you know, the rooms with a phone in the middle of the table, microphones strewn about, and if you were lucky, a dry-erase board in the back littered with colorful streaks.

One week. Two scenarios. Here’s a peek into the good, the bad, and the ugly of hybrid work.

The Webex Desk Pro has been called “a game changer” by analysts and Jonathan George, Digital Collaboration Lead at Adoptt, says “Cisco is going to have to drag this thing out of my . . . hands.” Why? Simply put, the Webex Desk Pro is the most advanced, AI-powered collaboration device designed for the desk and small shared spaces and nothing compares to it on the market.

With the rise of the open office, employees are demanding more access to meeting spaces.

Let’s face it, virtual meetings can be painful. Have you ever joined a last-minute meeting only to realize you don’t know who half the people are or what they do? Or participated in a large meeting where someone forgot to hit mute and decides it’s the perfect time to transcribe their doctoral thesis. These are the kinds of meeting experiences that give distributed collaboration a bad reputation, but artificial intelligence (AI) is about to change all of that.

Every consumer that interacts digitally with your brand expects an easy and enjoyable experience. But if they were given the opportunity to peak behind the curtain of any modern application, they'd find a stunning array of complexity. As businesses with a digital presence, it's our job to manage that complexity so users can continue to have the experience they've come to expect. But what happens when that experience turns bad?

If you're a fan of Stranger Things, you know the Upside Down world is downright terrifying. What's also terrifying is the fact that many organizations haven't yet adopted an app analytics tool. Over the past two years, I've had the opportunity to hear first-hand how companies on the leading edge of digital transformation are leveraging app analytics to better understand how their customers are engaging with their applications and how they've made drastic improvements to the customer experience… Show more

If you're a fan of Stranger Things, you know the Upside Down world is downright terrifying. What's also terrifying is the fact that many organizations haven't yet adopted an app analytics tool. Over the past two years, I've had the opportunity to hear first-hand how companies on the leading edge of digital transformation are leveraging app analytics to better understand how their customers are engaging with their applications and how they've made drastic improvements to the customer experience of their apps. Show less

The new battleground that will determine which businesses win and lose in the application economy is customer experience. And if Game of Thrones has taught me anything, it’s that you best be prepared, winter is coming.

The digital swarm is approaching. Are you prepared? Sure your infrastructure is ready to scale, you've issued a production code freeze, and you're actively monitoring your applications with Application Performance Management (APM), but many organizations are overlooking one major component that can have a direct impact on Black Friday revenue: the mobile app.

The Benefits of Data Center Infrastructure Management.

"Security is the number one barrier to cloud adoption." So says every Cloud Service Provider (CSP) executive I've spoken with over the last two years as part of the Cloud Luminaries program. Or they did until recently, anyway.