About
B2B tech customer education leader, podcast host, and industry innovator experienced in…
Articles by Dave
Activity
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One of my favorite traditions at WorkRamp is the “Kombucha shot." While many traditional sales teams may celebrate wins with real shots, our team…
One of my favorite traditions at WorkRamp is the “Kombucha shot." While many traditional sales teams may celebrate wins with real shots, our team…
Liked by Dave Derington
Experience
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Software Education Solutions, LLC
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Education
Licenses & Certifications
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Customer Education University - How to Build and Run a Strategic Customer Education Operation
ServiceRocket
Issued
Volunteer Experience
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Mentor
IT Entrepreneur Network
- 5 years
Science and Technology
Provides mentoring to St. Louis-based entrepreneurs seeking help and advice for their growing IT business. As one of ITEN's original mentors, I've interacted with a diversity of start-ups over the years focused on IT start-ups leveraging web-based technologies or featuring scientific backgrounds.
Today, I'm particularly interested in new businesses that focus on video game development and look forward to seeing the growth of this sector as part of St. Louis's start-up s
Publications
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Differentiating Customer Education from Talent Development
Talent Development Magazine / ATD
This article is published in TD Magazine by ATD Press. "As the field of customer education emerges alongside fast-moving SaaS businesses and technology companies, talent development professionals find themselves exploring careers in the field. How different is customer education from the average TD role? Many experience TD professionals would argue that there's no difference aside from the intended audience. In our experience building and leading customer education teams, we've found some…
This article is published in TD Magazine by ATD Press. "As the field of customer education emerges alongside fast-moving SaaS businesses and technology companies, talent development professionals find themselves exploring careers in the field. How different is customer education from the average TD role? Many experience TD professionals would argue that there's no difference aside from the intended audience. In our experience building and leading customer education teams, we've found some key differentiators."
Projects
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The Dusty Martin Band
We are a Seattle-based band playing a wide range of fun music, from bluegrass to rock and more!
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HBC Application Documentation and Knowledge Transfer
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Led one of three teams that executed a knowledge transfer documentation project, developing comprehensive application surveys to assess the current state of existing application documentation for each of the retained applications, and application summaries to provide knowledge transfer to HBC employees.
The team reviewed and tracked 363 applications lines which were consolidated and reconciled down to 92 applications in four months.Other creators -
Virtual Laumeier
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What is the purpose of the video game other than to actualize the imagination? What happens to the world if the patterns of matter dissolve, leaving us only with memory. This installation for Electric Is the Love explores the recreation of the world digitally, electrically, and with love of the memory.
Recommendations received
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LinkedIn User
29 people have recommended Dave
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🚀 Steal Our Customer Education Strategy 🚀 I’m not necessarily AI’s biggest fan… cuz you know robots taking over the world is terrifying. But I am…
🚀 Steal Our Customer Education Strategy 🚀 I’m not necessarily AI’s biggest fan… cuz you know robots taking over the world is terrifying. But I am…
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Erik Mintz’s exploration of Categorical Dynamics within the drone industry offers critical insights into how emerging markets take shape…
Erik Mintz’s exploration of Categorical Dynamics within the drone industry offers critical insights into how emerging markets take shape…
Liked by Dave Derington
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Time to strap on the skis lol It’s the 22nd of August and we have multiple inches in the high cascades
Time to strap on the skis lol It’s the 22nd of August and we have multiple inches in the high cascades
Liked by Dave Derington
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On a beach, not too far away, we wrapped up WorkRamp’s CKO! Its been 2 years since our last in person company event and it was so energizing to see…
On a beach, not too far away, we wrapped up WorkRamp’s CKO! Its been 2 years since our last in person company event and it was so energizing to see…
Liked by Dave Derington
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Yesterday was an amazing and fun day. I had the wonderful opportunity to visit the TechSmith offices and spent time with their marketing and product…
Yesterday was an amazing and fun day. I had the wonderful opportunity to visit the TechSmith offices and spent time with their marketing and product…
Liked by Dave Derington
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There are a couple of moments in my career when I can remember the exact spot I was standing when I got a phone call or the precise words in a…
There are a couple of moments in my career when I can remember the exact spot I was standing when I got a phone call or the precise words in a…
Liked by Dave Derington
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Turning on dark mode in Outreach like:
Turning on dark mode in Outreach like:
Liked by Dave Derington
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Nobody will remember: - Your salary - How "busy" you were - How many hours you worked People will remember: - The time you reached 100% compliance…
Nobody will remember: - Your salary - How "busy" you were - How many hours you worked People will remember: - The time you reached 100% compliance…
Liked by Dave Derington
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Today is a national day we like to celebrate! It's Find Your Inner Nerd Day 🎉 We all have an inner nerd in us, so which one do you associate with…
Today is a national day we like to celebrate! It's Find Your Inner Nerd Day 🎉 We all have an inner nerd in us, so which one do you associate with…
Liked by Dave Derington
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