“Diana's journey into customer success has been inspiring. She is a true "giver" to the community at large, where she regularly shares knowledge and insights to help Customer Success Managers (CSMs) improve. At Taplytics, we were fortunate to have Diana as our CSM. She was an incredible resource to our team by sharing best practices and helping us get the most out of Catalyst. She is also a connector and she didn't hesitate to open up her network to me or my team to help us meet peers in the industry who could help us solve additional strategic challenges. Diana is a great communicator and she made working with Catalyst a real pleasure. Everyone should be so lucky to have a CSM like Diana!”
Contributions
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What are the best ways to establish trust during subscription renewals?
Work with your team to understand the unique journey the client has been on since their last renewal. What were their challenges and goals? What's changed for them (layoffs, new leadership, acquisition, etc)? You then share the impact you've had on their journey by giving an overview of the partnership. What projects have you worked on? What have they launched? What have been their wins so far? And how do these wins make their way into their company's wider goals? Lastly, share what's on the horizon. Provide a tailored plan for the upcoming year. What projects do you envision working on? How will a specific feature benefit them? How will the partnership impact their greater business?
Activity
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🌟 Thank you, UiPath, for an incredible "Bring Your Kids To Work Day"! 🌟 My husband and I made the 3-hour drive down the NYC office, and it was…
🌟 Thank you, UiPath, for an incredible "Bring Your Kids To Work Day"! 🌟 My husband and I made the 3-hour drive down the NYC office, and it was…
Liked by Diana De Jesus
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This is my favorite B2B marketing strategy (and it's timeless): Become the top resource for your ideal customers. I'm not an expert at SEO, ABM…
This is my favorite B2B marketing strategy (and it's timeless): Become the top resource for your ideal customers. I'm not an expert at SEO, ABM…
Liked by Diana De Jesus
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HubSpot London is rounding off Q2 after working, collaborating and celebrating together before we head off for HubSpot's annual week of rest (a…
HubSpot London is rounding off Q2 after working, collaborating and celebrating together before we head off for HubSpot's annual week of rest (a…
Liked by Diana De Jesus
Experience
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Education
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Reforge
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Activities and Societies: Track & Field Chi Alpha Sigma (Athletic Honor Society) Council on Legal Education Opportunity- Ambassador
Licenses & Certifications
Volunteer Experience
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Organizer/Greeter
Hudson Valley Tech Meetup
- Present 9 years
Science and Technology
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Inclusion Activist
Hudson Valley Tech Meetup
- Present 8 years 9 months
Science and Technology
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Event Voluteer
Catskills Conference
- Present 8 years 9 months
Science and Technology
Honors & Awards
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2020 Top 100 Customer Success Strategist
SuccessCOACHING
Recognized on the Top 100 Customer Success Strategists list for 2020
Languages
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English
Native or bilingual proficiency
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Spanish
Native or bilingual proficiency
Organizations
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Hudson Valley Tech Meetup
Greeter/Member
- PresentHudson Valley Tech Meetup helps bring the Hudson Valley tech community together more regularly to collaborate, connect, educate and inspire.
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Chi Alpha Sigma
Member
- PresentNational Student-Athlete Honors Society
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Council on Legal Education Opportunity (CLEO)
Fellow
- PresentCLEO is a non-profit organization whose main goal is to expand opportunities for minority and low-income students to attend law school. CLEO provides training and workshops to college students who are interested in attending law school and pursuing a career in the legal profession.
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Collegiate Science and Technology Entry Program
Ambassador/Member
-I served as an ambassador for the program while attending SUNY Mohawk Valley Community College. I demonstrated leadership skills and attended workshops. I continued my enrollment in the program at St. Johns University.
Recommendations received
5 people have recommended Diana
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