Duncan Stephens

• Own weekly meetings with 4 clinics to facilitate discussion regarding PCHH project. Worked as the primary resource for each clinic in regards to NCQA standards, current project performance, areas for improvement, creation/ verification of deliverables, and overall project alignment.

• Utilize effective communications skills and team oriented problem solving to ensure clinics are adhering to project timelines, NCQA initiatives, provider MU performance, and overall success. Developed… Show more

• Own weekly meetings with 4 clinics to facilitate discussion regarding PCHH project. Worked as the primary resource for each clinic in regards to NCQA standards, current project performance, areas for improvement, creation/ verification of deliverables, and overall project alignment.

• Utilize effective communications skills and team oriented problem solving to ensure clinics are adhering to project timelines, NCQA initiatives, provider MU performance, and overall success. Developed and distributed client materials to assist with EMR documentation, organizational training, and care transformation.

• Manage relationships with 3 Clinic Admins, 1 Regional Medical Director, Client leadership, as well as a full suite of other local staff members. Have helped identify local risks (Provider MU performance) and worked with project leadership to help develop effective solutions to ensure providers were able to attest for MU Stage 1 by the end of 2013. Occasionally must engage with providers 1:1 who are actively resisting project initiatives to influence behavior change Show less

• Optimization Leader onsite during the conversion period (4 months) for multiple hospitals. Responsibilities included end-user training, physician support, conversion team/command center management, and process optimization.

• Supported the ‘Go-Live’ as one of two onsite Project Managers to drive adoption and ensure project deliverables were on time and within budget. Facilitated and maintained close relationships with Hospital C-Suite, Medical Leadership, Department Directors, and… Show more

• Optimization Leader onsite during the conversion period (4 months) for multiple hospitals. Responsibilities included end-user training, physician support, conversion team/command center management, and process optimization.

• Supported the ‘Go-Live’ as one of two onsite Project Managers to drive adoption and ensure project deliverables were on time and within budget. Facilitated and maintained close relationships with Hospital C-Suite, Medical Leadership, Department Directors, and partner organizations (Dell, 3rd Party contractors).

• Organized and delivered house-wide mock events, sign-on fairs, and training sessions for hospital staff and Cerner team members. Acted as a subject matter expert for implemented Cerner Solutions and helped to develop a standardized conversion model that has been used in all Tenet Facilities to go live with Cerner’s EMR. Show less