Javier Iglesias

A Winning Culture will drive a highly Engaged and Empowered workforce, who will provide Value Added Services through, spotting new opportunities to gain advantage through scale, new forms of collaboration or innovation, or pin pointing where to locate each part of their value chain for maximum results and effectiveness while continuing to enhance and delight their Customers Experience, especially critical in times of containment.
In this session, participants got an in-depth view into how… Show more

A Winning Culture will drive a highly Engaged and Empowered workforce, who will provide Value Added Services through, spotting new opportunities to gain advantage through scale, new forms of collaboration or innovation, or pin pointing where to locate each part of their value chain for maximum results and effectiveness while continuing to enhance and delight their Customers Experience, especially critical in times of containment.
In this session, participants got an in-depth view into how to:

•Create a Winning Culture of engagement and empowerment that will make a difference in the overall Customer Experience in this ongoing times of change, challenge and containment.
•Design a Powerful Competency Model to strengthen the Talent Landscape of the SSC
•Leverage simplicity, innovation and a laser focus on a “1 inch wide- 1 Mile deep” approach to creating a powerful strategy.
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Most HR Shared Service organizations face new economic realities, new rules and new challenges. It is no secret that one of the biggest challenges is to re-set the basic assumptions that underlie their business and service delivery models. All in all, most are challenged by new requirements from their customers or in getting the right resources in the right places at the right time. Some organizations are successfully executing new business models, spotting new opportunities to gain advantage… Show more

Most HR Shared Service organizations face new economic realities, new rules and new challenges. It is no secret that one of the biggest challenges is to re-set the basic assumptions that underlie their business and service delivery models. All in all, most are challenged by new requirements from their customers or in getting the right resources in the right places at the right time. Some organizations are successfully executing new business models, spotting new opportunities to gain advantage through scale, new forms of collaboration or innovation, or pin pointing where to locate each part of their value chain for maximum results and effectiveness while continuing to delight their Customers. In this session, the participants got an in-depth view into how to:

• Apply the Goal Deployment Process (Hoshin-Kanri) to align / cascade Enterprise Initiatives with HR Shared Service Center True North initiatives and Value Proposition.

• Use A3 Thinking Techniques to transform strategy into action

• Run the HR Shared Service Center like a Lean Factory

• Leverage Innovation and complexities analysis as a vehicle to “Find new goldmines” and discover new areas to deliver savings and improve efficiencies, while focusing on increasing the Customer Experience.
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It's no secret, HR Shared Services leaders often struggle to define what value their SSO brings to the table beyond cost-savings. This can be especially problematic for mature organizations that are looking to expand their scope and become a valued partner in the transformation of the business. In this session, the participants got an in-depth view into the creation of a real-world and compelling HR Shared Services Value Proposition.

•From the outside in: Listening to customers to create… Show more

It's no secret, HR Shared Services leaders often struggle to define what value their SSO brings to the table beyond cost-savings. This can be especially problematic for mature organizations that are looking to expand their scope and become a valued partner in the transformation of the business. In this session, the participants got an in-depth view into the creation of a real-world and compelling HR Shared Services Value Proposition.

•From the outside in: Listening to customers to create the heart of the value proposition
•Developing a Brand Strategy to increase customer’s brand promise awareness and boost employee engagement
•Creating a Customer Experience Strategy to deliver a consistent and high quality experience to customers
•Establishing Standard Work as a solid platform for higher performance and continuous improvement
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Presentation on world-class competencies given at the Summit of Leadership Development Conference in St Louis. Through this presentation, student delegates learned about how world-class competencies drive behaviors that reflect superior from average performance, ultimately creating a personal brand...the key to their success.

Overview of the conference presented at the 2010 HRPS Global Conference, in San Diego California. The new economy has presented challenges, but it also has created a tremendous opportunity
to drive out waste and streamline processes, transforming the HR function along the way.
“Game-changing” events, such as the economic turmoil or M&A activity, can be used as an
opportunity to redesign key processes and bring substantial hard savings to your business.
Systematic improvement… Show more

Overview of the conference presented at the 2010 HRPS Global Conference, in San Diego California. The new economy has presented challenges, but it also has created a tremendous opportunity
to drive out waste and streamline processes, transforming the HR function along the way.
“Game-changing” events, such as the economic turmoil or M&A activity, can be used as an
opportunity to redesign key processes and bring substantial hard savings to your business.
Systematic improvement methods can bring credibility and position the HR function as a business leader by driving hard savings and strategic imperatives. Lean Six Sigma techniques and tools can be applied in the transactional world to define and steer these activities. Using these techniques, Iglesias
described a blueprint for identifying and standardizing multiple processes and policies, using cross-enterprise and cross-functional teams as well as provide tips for integrating LSS techniques with project management and organization readiness on a global project in the transactional world. Show less