Garth Walker

Garth Walker

Concord, California, United States
423 followers 417 connections

About

I have nearly 15 years of experience as a user experience leader, designer, and…

Activity

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Experience

Licenses & Certifications

Courses

  • Adaptive Path UX Intensive 2010

    -

Projects

  • Verizon Wireless, Desktop/Mobile customer service applicaiton

    - Present

    We built an application on a single code base and integrated it into their existing call center portal as well as an iOS application for use in retail stores. The focus was on delivering a seamless user experience for 50,000 employees with maximum reuse of code between the channels.

  • American Express, World Service Portal

    -

    I supported 6 scrum teams simultaneously for 14 months as UX Lead building an end-to-end servicing portal to replace existing systems in 22 markets. The end result was tripled customer satisfaction, reduced call handling times,and a reduction in technical training by 50%.

Languages

  • English

    Native or bilingual proficiency

  • Bulgarian

    Limited working proficiency

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