“Hardy has performed an amazing job at the helm of AVST. Its reminiscent of Apple - continuing to improve the core product to an elite status, while bringing in vital applications that attract non-core customers. Today's AVST is a vastly company due to Hardy's vision.”
About
I am an accomplished, agile executive with 20+ years of experience managing, scaling and…
Activity
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Lufthansa taking flight with an amazing example of the power of AI-Enabled Automation!
Lufthansa taking flight with an amazing example of the power of AI-Enabled Automation!
Shared by Hardy Myers
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RingCentral today unveiled innovations for its native, #AI-powered contact center solution, RingCX, including RingCX AI QM Coaching Insights, shown…
RingCentral today unveiled innovations for its native, #AI-powered contact center solution, RingCX, including RingCX AI QM Coaching Insights, shown…
Liked by Hardy Myers
Experience
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Education
Licenses & Certifications
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Certified Public Accountant
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Volunteer Experience
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Advisory Board Member - Customer Experience Certificate Program
University of California, Irvine Division of Continuing Education
- Present 4 years
Good customer experience (CX) drives customer loyalty, and customer loyalty correlates with increased revenues. Creating a best in class customer experience requires skill and dedication. The Customer Experience Certificate Program at UCI is designed to help students develop and hone those skills. Students learn to understand the psychological aspect of their customer's experiences to generate deeper customer insights and integrate strategies and methodologies to measure, evaluate, and improve…
Good customer experience (CX) drives customer loyalty, and customer loyalty correlates with increased revenues. Creating a best in class customer experience requires skill and dedication. The Customer Experience Certificate Program at UCI is designed to help students develop and hone those skills. Students learn to understand the psychological aspect of their customer's experiences to generate deeper customer insights and integrate strategies and methodologies to measure, evaluate, and improve the customer experience throughout their organizations. The UCI CX Certificate program is designed by industry experts and thought leaders to create outcomes that students can take back to their companies and apply immediately.
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Board Member - Subscription Sales Advisory Board
Technology Services Industry Association (TSIA)
- 2 years
Publications
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DVSAnalytics Executive Interview
CRMXChange
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5 Steps for Future Proofing Your Unified Communications, 2016
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Understanding Your Unified Messaging Options, 2016
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Languages
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German (basic conversational)
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German
Limited working proficiency
Recommendations received
2 people have recommended Hardy
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I am excited to share that I have successfully completed the necessary training to become Conversation Designer and AI Trainer for ChatBots and…
I am excited to share that I have successfully completed the necessary training to become Conversation Designer and AI Trainer for ChatBots and…
Liked by Hardy Myers
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