Harrison Hunter
New York, New York, United States
3K followers
500+ connections
New York, New York, United States
3K followers
500+ connections
About
CTO and Co-Founder of MaestroQA. I spend every day focused on building a world class…
Activity
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A warning lesson for AI in QA. How to get tricked that AI is working when it's not: Say the manual QA score for a quesiton is 90% (9 yes, 1 no) The…
A warning lesson for AI in QA. How to get tricked that AI is working when it's not: Say the manual QA score for a quesiton is 90% (9 yes, 1 no) The…
Liked by Harrison Hunter
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Great win for the team! https://lnkd.in/ewsHretv
Great win for the team! https://lnkd.in/ewsHretv
Liked by Harrison Hunter
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9 reasons it's never been a better time to be in QA: 1) Emergence of LLMs to analyze conversations is far better than prior methods that were either…
9 reasons it's never been a better time to be in QA: 1) Emergence of LLMs to analyze conversations is far better than prior methods that were either…
Liked by Harrison Hunter
Experience
Education
More activity by Harrison
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🚗 Thrilled to share that RLP, Rapid Liquid Print, has been instrumental in showcasing the future of custom mobility solutions for the automotive…
🚗 Thrilled to share that RLP, Rapid Liquid Print, has been instrumental in showcasing the future of custom mobility solutions for the automotive…
Liked by Harrison Hunter
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🚀 Just two months into my new role at Bark.com and already making progress on some exciting new projects. ✅ Surfboard WFM to make our forecasting…
🚀 Just two months into my new role at Bark.com and already making progress on some exciting new projects. ✅ Surfboard WFM to make our forecasting…
Liked by Harrison Hunter
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There are incredible tailwinds making QA more and more important. Last week, I did webinar on the Death of QA SCORES. However, I think the GOLDEN…
There are incredible tailwinds making QA more and more important. Last week, I did webinar on the Death of QA SCORES. However, I think the GOLDEN…
Liked by Harrison Hunter
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For 5+ years, I (alongside the MQA team) have been dedicated to helping customers build QA programs with QA scores. Now, we're talking about the…
For 5+ years, I (alongside the MQA team) have been dedicated to helping customers build QA programs with QA scores. Now, we're talking about the…
Liked by Harrison Hunter
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Every time a vendor we use adds an AI feature, it's a race to get the first jailbreak. No one makes it past day 1, h/t Alex on winning Slack today
Every time a vendor we use adds an AI feature, it's a race to get the first jailbreak. No one makes it past day 1, h/t Alex on winning Slack today
Shared by Harrison Hunter
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It took me some time (and some hard lessons) to learn that the decisions made during tough times can be the most important decisions a company ever…
It took me some time (and some hard lessons) to learn that the decisions made during tough times can be the most important decisions a company ever…
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It's easier to save than to make. It's easier to cut than create. CX industry has AI backwards in Customer Support. They think about the #1 use case…
It's easier to save than to make. It's easier to cut than create. CX industry has AI backwards in Customer Support. They think about the #1 use case…
Liked by Harrison Hunter
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What does running a business have to do with long distance running? Hmm… 🤔 My co-founder David Hariri and I sat down recently with Elsa Morena and…
What does running a business have to do with long distance running? Hmm… 🤔 My co-founder David Hariri and I sat down recently with Elsa Morena and…
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The other day I met with a Customer Service leader tasked with rebuilding the support team: onboarding a ton of new agents without risking a dip in…
The other day I met with a Customer Service leader tasked with rebuilding the support team: onboarding a ton of new agents without risking a dip in…
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"Where's Waldo?"- Jane Chardiet edition. It was such an incredible experience to connect with so many other QA managers and talk shop. More…
"Where's Waldo?"- Jane Chardiet edition. It was such an incredible experience to connect with so many other QA managers and talk shop. More…
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There is no CX AI strategy without a CX Data Strategy. Think of it like your experience w/ Tableau or Looker - Garbage In = Garbage out. Bad data…
There is no CX AI strategy without a CX Data Strategy. Think of it like your experience w/ Tableau or Looker - Garbage In = Garbage out. Bad data…
Liked by Harrison Hunter
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So thankful to have had the opportunity to attend MaestroQA 's CX Summit last month! As expected (and appreciated,) AI was a hot topic of…
So thankful to have had the opportunity to attend MaestroQA 's CX Summit last month! As expected (and appreciated,) AI was a hot topic of…
Liked by Harrison Hunter
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