Hugo Sarrazin
Fort Lauderdale, Florida, United States
7K followers
500+ connections
About
Hugo Sarrazin serves as President, Chief Product and Technology Officer of UKG. In his…
Activity
-
Thrilled to share that UKG has been named a finalist in two categories for the Customer Centricity World Series awards! This recognition is a…
Thrilled to share that UKG has been named a finalist in two categories for the Customer Centricity World Series awards! This recognition is a…
Liked by Hugo Sarrazin
-
I am looking forward to this great event in Kilkenny on the 26th of September. it will be great to hear Mustapha kebbeh from #ukg
I am looking forward to this great event in Kilkenny on the 26th of September. it will be great to hear Mustapha kebbeh from #ukg
Liked by Hugo Sarrazin
-
🌟 We are PROUD 🌟 PROUD to announce that we are officially a partner of HRtech! Together, we strive to transform the future of HR with innovative…
🌟 We are PROUD 🌟 PROUD to announce that we are officially a partner of HRtech! Together, we strive to transform the future of HR with innovative…
Liked by Hugo Sarrazin
Experience
Education
-
Stanford University
-
Evaluated robotic technologies for the manufacturing of composite materials for Aerospace applications. Course work in robotics, machine vision, digital control systems, dynamic adaptive systems, AI, DSP, numerical methods, CAD/CAM, CNC, finite element modeling etc.
-
-
Completed Smart Product Design series (Mechatronics)
-
-
Activities and Societies: Varsity Water Polo Team, Won Provincial championship - 1986. Member of Canadian Junior National Team of Water Polo
Licenses & Certifications
Publications
-
The business value of design
McKinsey Quarterly
We tracked the design practices of 300 publicly listed companies over a five-year period in multiple countries and industries. Their senior business and design leaders were interviewed or surveyed. Our team collected more than two million pieces of financial data and recorded more than 100,000 design actions. Advanced regression analysis uncovered the 12 actions showing the greatest correlation with improved financial performance and clustered these actions into four broad themes.
Other authorsSee publication -
The new tech talent you need to succeed in digital
McKinsey
In today’s rapidly changing digital landscape, companies that understand their talent needs and know how to meet them have a competitive edge. Here’s how they do it.
Other authorsSee publication -
Digital America: A tale of the haves and the have-mores
McKinsey Global Institute
While most users scramble just to keep up with the relentless rate of innovation, the sectors, companies, and individuals on the digital frontier continue to push the boundaries of technology use—and to capture disproportionate gains as a result. The pronounced gap between the digital “haves” and “have-mores” is a major factor shaping competition at all levels of the economy.
Other authorsSee publication -
Good design is good business
McKinsey Quarterly
Design was once largely about making products more attractive. Today, it’s a way of thinking: a creative process that spans entire organizations, driven by the desire to better understand and meet consumer needs. In this conversation, McKinsey director Hugo Sarrazin and Kleiner Perkins Caufield & Byers design partner and former president of the Rhode Island School of Design, John Maeda, discuss how design has moved from the drafting table to the boardroom—and all functions in between. An edited…
Design was once largely about making products more attractive. Today, it’s a way of thinking: a creative process that spans entire organizations, driven by the desire to better understand and meet consumer needs. In this conversation, McKinsey director Hugo Sarrazin and Kleiner Perkins Caufield & Byers design partner and former president of the Rhode Island School of Design, John Maeda, discuss how design has moved from the drafting table to the boardroom—and all functions in between. An edited transcript of their remarks follows.
-
Building a design-driven culture
McKinsey
It’s not enough to just sell a product or service—companies must truly engage with their customers. Here’s how to embed experience design in your organization.
Other authorsSee publication -
Your Company Should Be Helping Customers on Social
Harvard Business Review
People under 35 spend almost four hours per day on social media, and more of that time is being spent engaging with brands. Our research has shown that the volume of tweets targeted at brands and their Twitter service handles, for example, has grown 2.5x in the past two years. Similarly, the percentage of people who have used Twitter for customer service leapt nearly 70%, from 22 to 37% from 2013-14. McKinsey’s analysis shows that 30% of social media users prefer social care to phoning customer…
People under 35 spend almost four hours per day on social media, and more of that time is being spent engaging with brands. Our research has shown that the volume of tweets targeted at brands and their Twitter service handles, for example, has grown 2.5x in the past two years. Similarly, the percentage of people who have used Twitter for customer service leapt nearly 70%, from 22 to 37% from 2013-14. McKinsey’s analysis shows that 30% of social media users prefer social care to phoning customer service.
Other authorsSee publication -
Social Care in the world of Now
Forbes
Companies should review their customer care strategies to take advantage of social medium. The article explore new way companies can deliver "social care" that can be more responsive to customer needs.
Other authorsSee publication -
Applying design thinking across the business: An interview with Citrix’s Catherine Courage
McKinsey
Catherine Courage champions user-centered design—not only for the benefit of the software company’s customers but also for its employees.
Other authorsSee publication -
What every executive needs to know about design
Meeting ever-increasing consumer expectations requires senior executives to place design at the center of business strategy.
Other authorsSee publication -
What every executive needs to know about design
McKinsey Quarterly
While many C-level executives increasingly know that design should play a central role in business strategy, they don’t necessarily know how to incorporate it across their organization. It’s not as simple as bringing in a few design generalists—commitment to design takes serious time and effort. This article describes how companies can bring an end-user perspective and directive to the C-suite while moving quickly and strategically.
Other authorsSee publication -
The new ABC for CIOs
Financial Times
The role of a CIO has long been about keeping an organisation’s many IT systems running efficiently, implementing next-generation systems when appropriate, and doing it all at minimal cost.
With technology now becoming a core part of business strategy this is no longer the case. CIOs are reporting a massive shift is causing their role to change toward one of being their organisation’s curators of digital and technical innovation, and charged with bringing technology innovation to their…The role of a CIO has long been about keeping an organisation’s many IT systems running efficiently, implementing next-generation systems when appropriate, and doing it all at minimal cost.
With technology now becoming a core part of business strategy this is no longer the case. CIOs are reporting a massive shift is causing their role to change toward one of being their organisation’s curators of digital and technical innovation, and charged with bringing technology innovation to their companies.Other authorsSee publication -
The strength of ‘weak signals’
McKinsey Quarterly
Snippets of information, often hidden in social-media streams, offer companies a valuable new tool for staying ahead.
Other authorsSee publication -
Les médias sociaux stratégiques
Les Affaires
Aujourd’hui, bon nombre de personnes échangent librement des renseignements et des points de vue sur les plateformes sociales. En repérant et en mobilisant ces acteurs, en utilisant de puissantes analyses axées sur le Web pour en tirer un sens stratégique et en canalisant cette information vers les personnes de l’organisation qui en ont besoin et la veulent, les entreprises peuvent développer une « intelligence sociale » capable de servir en temps réel.
Other authorsSee publication -
Salespeople Need To Improve Their Social Media Skills
Forbes
Salespeople can use online social platforms to increase productivity. This includes understanding and influencing customer relationships, creating new channels for research, improving collaboration within sales teams, and increasing responsiveness to customers. Sales organizations in business-to-business companies, however, have only scratched the surface. While salespeople have long been known for their social skills, those who can hone their social media skills will thrive in the digital age.
Other authorsSee publication -
Competing in a digital world: Four lessons from the software industry
McKinsey Quarterly
Software is becoming critical for almost every company’s performance. Executives should ask what they can learn from business models employed by software providers themselves—and consider the implications for their IT function.
Other authorsSee publication -
How Not to Unwittingly Reveal Company Secrets
Harvard Business Review
Social-media technologies offer plenty of ways for your company to gain valuable insights about your customers and industry — see our previous blog post. But they can also give competitors an up-close-and-personal view into your employees' ideas and your company's product plans, as well as its relationships with customers or clients.
Other authorsSee publication -
How to Find New Competitive Knowledge in Social Media
Harvard Business Review
"Buzz volume" is one of the metrics offered by a new generation of social-media-based tools that are transforming the way corporations gather intelligence about customers and competitors. "Consumer sentiment" is another: You can now get a reading on how customers are feeling about your products or services, your customer service, or your prices.
Other authorsSee publication -
How ‘social intelligence’ can guide decisions
McKinsey Quarterly
By offering decision makers rich real-time data, social media is giving some companies fresh strategic insight.
Other authorsSee publication -
The social economy: Unlocking value and productivity through social technologies
McKinsey Global Institute
In a few short years, social technologies have given social interactions the speed and scale of the Internet. Companies will go on developing ways to reach consumers through social technologies and gathering insights for product development, marketing, and customer service. Yet the McKinsey Global Institute (MGI) finds that twice as much potential value lies in using social tools to enhance communications, knowledge sharing, and collaboration within and across enterprises. MGI’s estimates…
In a few short years, social technologies have given social interactions the speed and scale of the Internet. Companies will go on developing ways to reach consumers through social technologies and gathering insights for product development, marketing, and customer service. Yet the McKinsey Global Institute (MGI) finds that twice as much potential value lies in using social tools to enhance communications, knowledge sharing, and collaboration within and across enterprises. MGI’s estimates suggest that by fully implementing social technologies, companies have an opportunity to raise the productivity of interaction workers—high-skill knowledge workers, including managers and professionals—by 20 to 25 percent.
Other authorsSee publication -
Demystifying Social Media
McKinsey Quarterly
As the marketing power of social media grows, it no longer makes sense to treat it as an experiment. Here’s how senior leaders can harness social media to shape consumer decision making in predictable ways.
Other authorsSee publication -
Understanding the strategic value of IT in M&A
McKinsey on Business Technology
Many mergers don’t live up to expectations, because they stumble on the integration of technology and operations. But a well-planned strategy for IT integration can help mergers succeed.
Other authors -
Reshaping IT management for turbulent times
McKinsey on Business Technology
A new model for managing IT combines factory-style productivity to keep costs down with a more nimble, innovation-focused approach to adapt to rapid change
Other authorsSee publication -
How telecoms can get more from Internet Protocol
McKinsey on Business Technology
As telecommunications carriers invest heavily in new IP technologies, the path to profitability is uncertain—but the migration effort yields the best results when carriers get the basics right.
Other authorsSee publication -
Making Lean Machines
Connected Planet
Telcos must institute lean approaches quickly because fundamental technology change and new competition threaten to increase the outflow of customers to less-expensive and more responsive telecom providers. Fortunately, now telcos able to make the necessary changes can adopt lean techniques faster than the multiple decades it took Toyota to go from an also-ran to near the top of the auto business.
Other authorsSee publication -
Automated self-service comes to telcos
McKinsey on Business Technology
Telecom companies play a key role in automating the sales and service processes of other sectors. Now they must automate their own
Other authorsSee publication -
Effects of Processing Temperature and Layup on Matrix Cracking
Journal of Reinforced Plastics and Composites
Tests were performed to assess the effects of processing temperature and laminate layup on matrix cracking. Twelve inches long and one inch wide cross-ply and angle ply coupons made of Fiberite T300/976 graphite/epoxy were tested. Coupons of different layup were cured and postcured at different temperatures. The number of cracks was determined from X-ray pictures. The results showed that the number of cracks depends directly on the maximum temperature reached during processing, and is minimized…
Tests were performed to assess the effects of processing temperature and laminate layup on matrix cracking. Twelve inches long and one inch wide cross-ply and angle ply coupons made of Fiberite T300/976 graphite/epoxy were tested. Coupons of different layup were cured and postcured at different temperatures. The number of cracks was determined from X-ray pictures. The results showed that the number of cracks depends directly on the maximum temperature reached during processing, and is minimized when the 900 plies are dispersed (not stacked together) in the laminate.
Other authorsSee publication
Patents
-
Machine Learning Methods And Systems For Cataloging And Making Recommendations Based On Domain-Specific Knowledge
Issued US 2023//0140828 A1
ML methods and systems for cataloging and making recommendations based on domain-specific knowledge are disclosed. An example method includes: cataloging, using knowledge engines, data to develop knowledge repositories for respective domains; obtain current domain state data; obtain future domain state data; analyze, using first ML models, one or more of (i) data from the knowledge repositories, (ii) the first domain state data, and (iii) the second domain state data to identify a recommended…
ML methods and systems for cataloging and making recommendations based on domain-specific knowledge are disclosed. An example method includes: cataloging, using knowledge engines, data to develop knowledge repositories for respective domains; obtain current domain state data; obtain future domain state data; analyze, using first ML models, one or more of (i) data from the knowledge repositories, (ii) the first domain state data, and (iii) the second domain state data to identify a recommended set of one or more regulations, standards, policies and/or rules for a desired second domain state; analyze, using second ML models, (i) the recommended set and (ii) a current data and architecture state for a current computing environment to generate a summary of one or more cloud deployment options for migrating a current computing environment to a future computing environment for a future domain state; and cause the summary to be displayed on a computing device.
Languages
-
French
Native or bilingual proficiency
-
Spanish
Elementary proficiency
-
English
Native or bilingual proficiency
More activity by Hugo
-
Building trust with employees is essential for a thriving workplace. Discover how creating meaningful moments can make a significant impact. Dive…
Building trust with employees is essential for a thriving workplace. Discover how creating meaningful moments can make a significant impact. Dive…
Liked by Hugo Sarrazin
-
After an incredible journey with Judo Bank, I have wrapped up my time and want to extend my deepest gratitude to 𝗲𝘃𝗲𝗿𝘆𝗼𝗻𝗲 𝗮𝘁 𝗝𝘂𝗱𝗼…
After an incredible journey with Judo Bank, I have wrapped up my time and want to extend my deepest gratitude to 𝗲𝘃𝗲𝗿𝘆𝗼𝗻𝗲 𝗮𝘁 𝗝𝘂𝗱𝗼…
Liked by Hugo Sarrazin
-
UKG’s in-house global startup ecosystem and virtual laboratory – called UKG Labs – is growing! UKG Labs presents a unique opportunity for…
UKG’s in-house global startup ecosystem and virtual laboratory – called UKG Labs – is growing! UKG Labs presents a unique opportunity for…
Shared by Hugo Sarrazin
-
Happy National Payroll Week to all who celebrate!
Happy National Payroll Week to all who celebrate!
Liked by Hugo Sarrazin
-
Very exciting news for HackerOne! Welcome, Kara Sprague!
Very exciting news for HackerOne! Welcome, Kara Sprague!
Liked by Hugo Sarrazin
-
U Krewers are still talking about the great meetings that took place in India last week! Creating opportunities to connect with one another in…
U Krewers are still talking about the great meetings that took place in India last week! Creating opportunities to connect with one another in…
Liked by Hugo Sarrazin
-
Today, Salesforce announced our Q2 earnings with beats across revenue, operating margin, and cash flow, and after nearly 11 wonderful years at…
Today, Salesforce announced our Q2 earnings with beats across revenue, operating margin, and cash flow, and after nearly 11 wonderful years at…
Liked by Hugo Sarrazin
-
Proud that our great company #UKG is sponsor for the 2024 KPMG Women's Irish Open in the amazing Carton House. So close to home, I can walk.
Proud that our great company #UKG is sponsor for the 2024 KPMG Women's Irish Open in the amazing Carton House. So close to home, I can walk.
Liked by Hugo Sarrazin
-
The Design for Good summer event was extraordinary. Representatives from 14 global companies, 12 development organisations and academia came together…
The Design for Good summer event was extraordinary. Representatives from 14 global companies, 12 development organisations and academia came together…
Liked by Hugo Sarrazin
-
Gap Inc. and A.P. Moller - Maersk celebrated the launch their new dual-fuel green methanol ship, on its maiden voyage to the US this week. Maersk’s…
Gap Inc. and A.P. Moller - Maersk celebrated the launch their new dual-fuel green methanol ship, on its maiden voyage to the US this week. Maersk’s…
Liked by Hugo Sarrazin
-
I'm thrilled to announce that our UKG Labs ecosystem has doubled, with nine new startups joining the fold! These startups are pushing the…
I'm thrilled to announce that our UKG Labs ecosystem has doubled, with nine new startups joining the fold! These startups are pushing the…
Liked by Hugo Sarrazin
Other similar profiles
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore MoreOthers named Hugo Sarrazin
-
Hugo Sarrazin
Étudiant(e) à IAE Lille / Alternant chez Roquette
-
Hugo S.
Nous vous accompagnons dans votre transformation Digitale / d'Organisation / Data / HPC chez ANEO
-
Hugo Sarrazin
-
Hugo Sarrazin
Student at Cégep Gérald-Godin
8 others named Hugo Sarrazin are on LinkedIn
See others named Hugo Sarrazin