Jason Rosenfeld
San Diego County, California, United States
6K followers
500+ connections
About
Business and Technology Executive Leader and CxO Advisor with a unique blend of…
Articles by Jason
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Active Listening Speaks Volumes to Your Teams and Clients
Active Listening Speaks Volumes to Your Teams and Clients
By Jason Rosenfeld
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Consulting Magazine Names Top Firms to Work For
Consulting Magazine Names Top Firms to Work For
By Jason Rosenfeld
Activity
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Thanks, Steven McNair, Peter McHugh, Renato Alves, and Felipe Pontes Medeiros, for the great meeting and opportunity to discuss strategies to serve…
Thanks, Steven McNair, Peter McHugh, Renato Alves, and Felipe Pontes Medeiros, for the great meeting and opportunity to discuss strategies to serve…
Liked by Jason Rosenfeld
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Great lunch today with our incredible friends from ServiceNow Employee Workflows and the Cask Brasil leadership in Sao Paulo! Amazing things to…
Great lunch today with our incredible friends from ServiceNow Employee Workflows and the Cask Brasil leadership in Sao Paulo! Amazing things to…
Shared by Jason Rosenfeld
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It was a great lunch with great company and a good business strategy. #servicenow #casklatam #cask #servicenowsummitsp #servicenowsummit #caskbrasil
It was a great lunch with great company and a good business strategy. #servicenow #casklatam #cask #servicenowsummitsp #servicenowsummit #caskbrasil
Liked by Jason Rosenfeld
Experience
Education
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Lehigh University
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Activities and Societies: Sigma Alpha Mu Fraternity, Interfraternity Council, Order of Omega, Alpha Pi Mu
• Elected Industrial Engineering Senior of the Year by professors in the department
• President of Alpha Pi Mu (Industrial Engineering Honorary Society)
• Received Sigma Alpha Mu Fraternity Scholarship Award -
Licenses & Certifications
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ISO/IEC 20000
EXIN
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ISO/IEC 27002
EXIN
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ITIL®v2 Foundation
EXIN
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ITIL®v3 Foundation
APMG
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ITIL®v3 Expert
APMG
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Lean Six Sigma Black Belt
EDS
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TIPA Assessor
TIPA
Volunteer Experience
Publications
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Governing ServiceNow: A Model for Success
ServiceNow Knowledge16
Are you looking for best practices on how to effectively manage and govern your ServiceNow investment and transformation activities? Do you have a list of ServiceNow requirements that continues to grow from other parts of the Enterprise, but your support staff doesn't? Are you looking to sunset legacy applications and transition their functions to ServiceNow, and need to know where to start? In this session you'll learn about the key components to setting up a successful ServiceNow Governance…
Are you looking for best practices on how to effectively manage and govern your ServiceNow investment and transformation activities? Do you have a list of ServiceNow requirements that continues to grow from other parts of the Enterprise, but your support staff doesn't? Are you looking to sunset legacy applications and transition their functions to ServiceNow, and need to know where to start? In this session you'll learn about the key components to setting up a successful ServiceNow Governance program so that you can proactively forecast demand for products and services as well as enhancements and defect repairs, clarify decision-making accountability and alignment across stakeholders, and ensure technology is fit-for-purpose and fit-for-use. In this session you will learn how to:
Lay the groundwork for a successful transformation
Enable alignment to organizational vision and goals
Create a structure to standardize future development
Provide your organization with a framework that can scale to support enterprise-wide growth, and hold platform owners and admins accountable for meeting enterprise standards -
Is IT Lagging Behind Users? How can ITSM fix this?
itSMF USA
Today’s enterprise IT organizations are having trouble responding effectively to the demands of the business. Why is that? Is it the technology? Some may say yes, but it really is the antiquated operating model that is currently being used to embrace new technology and an ever-changing complex landscape that redefines IT every day. This operating model that continues to remain prevalent in IT organizations is based on the technology and not the business services that the technology provides.
Today’s enterprise IT organizations are having trouble responding effectively to the demands of the business. Why is that? Is it the technology? Some may say yes, but it really is the antiquated operating model that is currently being used to embrace new technology and an ever-changing complex landscape that redefines IT every day. This operating model that continues to remain prevalent in IT organizations is based on the technology and not the business services that the technology provides.
Other authorsSee publication -
Metrics for the Next Generation: Measuring the Cloud
SupportWorld Magazine
More and more organizations are turning to cloud services to reduce operational cost, transfer risk to service providers, and increase workforce mobility. Such change raises questions that must be answered. Jason helps provide ways to answer these questions.
Projects
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LPL Financial
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Initial Service Catalog buildout and Request Fulfillment process engineering
Assessment of Change and Release Management processes -
US Navy and Marine Corps: IT Performance Analytics
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US Navy and Marine Corps: ITIL Transformation
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Organizational change and process engineering across outsourcing support for US Navy and Marine Corps. Included Incident Management, Problem Management, Change Management, Configuration Management, Knowledge Management, and Release Management.
Honors & Awards
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ServiceNow Global Elite Partner of the Year
ServiceNow
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ServiceNow Americas Elite Partner of the Year
ServiceNow
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Forrester Wave "Leader" in IT Service Management
Forrester Research
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2012 Finalist for itSMF USA Member of the Year
itSMF USA
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Top BrightTalk Webinar of the Month
BrightTalk
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Winner of Fall 2011 itSMF USA Whitepaper Competition
itSMF USA
Organizations
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itSMF USA
Former President
- Present
Recommendations received
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LinkedIn User
19 people have recommended Jason
Join now to viewMore activity by Jason
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Salesforce CEO Marc Benioff's #MadMoney quip might have gotten a few laughs, but he will come to regret that silly putdown of ServiceNow and CEO Bill…
Salesforce CEO Marc Benioff's #MadMoney quip might have gotten a few laughs, but he will come to regret that silly putdown of ServiceNow and CEO Bill…
Liked by Jason Rosenfeld
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Mexico City Summit: A Total Success and Record-Breaking Event! What an incredible experience! A heartfelt THANK YOU to everyone who contributed, our…
Mexico City Summit: A Total Success and Record-Breaking Event! What an incredible experience! A heartfelt THANK YOU to everyone who contributed, our…
Liked by Jason Rosenfeld
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#ServiceNowPartners, join me for our Global Partner Ecosystem Summit. Learn how our partner ecosystem is positioned to help us bring AI to every…
#ServiceNowPartners, join me for our Global Partner Ecosystem Summit. Learn how our partner ecosystem is positioned to help us bring AI to every…
Liked by Jason Rosenfeld
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Spent the week with some of the finest alliances professionals in the business. This is the fourth leadership training program I've attended at…
Spent the week with some of the finest alliances professionals in the business. This is the fourth leadership training program I've attended at…
Liked by Jason Rosenfeld
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Proud of my son, John (artist name Macova )🙏❤️ I am fired up to share his new single, "Only A Minute More" after signing with his new label Gemstone…
Proud of my son, John (artist name Macova )🙏❤️ I am fired up to share his new single, "Only A Minute More" after signing with his new label Gemstone…
Liked by Jason Rosenfeld
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I had the pleasure of addressing the Cask US business team at our internal All Hands today. It marked the end of the first half of our fiscal year,…
I had the pleasure of addressing the Cask US business team at our internal All Hands today. It marked the end of the first half of our fiscal year,…
Liked by Jason Rosenfeld
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Congratulations to our ServiceNow NOLA LATAM team led by Enrique Upton for delivering a successful ServiceNow Summit in Mexico City! Thank you for…
Congratulations to our ServiceNow NOLA LATAM team led by Enrique Upton for delivering a successful ServiceNow Summit in Mexico City! Thank you for…
Liked by Jason Rosenfeld
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Family Friday: Rediscovering the Wonders in Our Backyard In the past week, I’ve met two new work colleagues who couldn’t stop raving about the…
Family Friday: Rediscovering the Wonders in Our Backyard In the past week, I’ve met two new work colleagues who couldn’t stop raving about the…
Liked by Jason Rosenfeld
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ServiceNow NOLA -North Latin America - Two amazing days with a lot of activities ! #Partnernow with our key partners sharing our strategy having…
ServiceNow NOLA -North Latin America - Two amazing days with a lot of activities ! #Partnernow with our key partners sharing our strategy having…
Liked by Jason Rosenfeld
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I just wanted to share that I work for an **incredible company** that truly supports FAMILY. I want to express my eternal gratitude to my Five Below…
I just wanted to share that I work for an **incredible company** that truly supports FAMILY. I want to express my eternal gratitude to my Five Below…
Liked by Jason Rosenfeld
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