Jason Rosenfeld

Jason Rosenfeld

San Diego County, California, United States
6K followers 500+ connections

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About

Business and Technology Executive Leader and CxO Advisor with a unique blend of…

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Activity

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Experience

  • Cask Graphic

    Cask

    San Diego, California, United States

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    San Diego, California, United States

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    Greater San Diego Area

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    Greater San Diego Area

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    Greater San Diego Area

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    Greater San Diego Area

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    Greater San Diego Area

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    Greater San Diego Area

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    Greater San Diego Area

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    Greater San Diego Area

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    Greater San Diego Area

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    Greater New York City Area

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    Greater New York City Area

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    Greater New York City Area

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    Greater New York City Area

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    Allentown, Pennsylvania Area

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    Greater New York City Area

Education

  • Lehigh University Graphic

    Lehigh University

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    Activities and Societies: Sigma Alpha Mu Fraternity, Interfraternity Council, Order of Omega, Alpha Pi Mu

    • Elected Industrial Engineering Senior of the Year by professors in the department
    • President of Alpha Pi Mu (Industrial Engineering Honorary Society)
    • Received Sigma Alpha Mu Fraternity Scholarship Award

Licenses & Certifications

  • ISO/IEC 20000

    EXIN

  • ISO/IEC 27002

    EXIN

  • ITIL®v2 Foundation

    EXIN

  • ITIL®v3 Foundation

    APMG

  • ITIL®v3 Expert

    APMG

  • Lean Six Sigma Black Belt

    EDS

  • TIPA Assessor

    TIPA

Volunteer Experience

  • itSMF USA Graphic

    President, San Diego

    itSMF USA

    - 2 years 1 month

    Science and Technology

Publications

  • Governing ServiceNow: A Model for Success

    ServiceNow Knowledge16

    Are you looking for best practices on how to effectively manage and govern your ServiceNow investment and transformation activities? Do you have a list of ServiceNow requirements that continues to grow from other parts of the Enterprise, but your support staff doesn't? Are you looking to sunset legacy applications and transition their functions to ServiceNow, and need to know where to start? In this session you'll learn about the key components to setting up a successful ServiceNow Governance…

    Are you looking for best practices on how to effectively manage and govern your ServiceNow investment and transformation activities? Do you have a list of ServiceNow requirements that continues to grow from other parts of the Enterprise, but your support staff doesn't? Are you looking to sunset legacy applications and transition their functions to ServiceNow, and need to know where to start? In this session you'll learn about the key components to setting up a successful ServiceNow Governance program so that you can proactively forecast demand for products and services as well as enhancements and defect repairs, clarify decision-making accountability and alignment across stakeholders, and ensure technology is fit-for-purpose and fit-for-use. In this session you will learn how to:

    Lay the groundwork for a successful transformation
    Enable alignment to organizational vision and goals
    Create a structure to standardize future development
    Provide your organization with a framework that can scale to support enterprise-wide growth, and hold platform owners and admins accountable for meeting enterprise standards

    See publication

  • Is IT Lagging Behind Users? How can ITSM fix this?

    itSMF USA

    Today’s enterprise IT organizations are having trouble responding effectively to the demands of the business. Why is that? Is it the technology? Some may say yes, but it really is the antiquated operating model that is currently being used to embrace new technology and an ever-changing complex landscape that redefines IT every day. This operating model that continues to remain prevalent in IT organizations is based on the technology and not the business services that the technology provides.

    Today’s enterprise IT organizations are having trouble responding effectively to the demands of the business. Why is that? Is it the technology? Some may say yes, but it really is the antiquated operating model that is currently being used to embrace new technology and an ever-changing complex landscape that redefines IT every day. This operating model that continues to remain prevalent in IT organizations is based on the technology and not the business services that the technology provides.

    Other authors
    See publication

  • Metrics for the Next Generation: Measuring the Cloud

    SupportWorld Magazine

    More and more organizations are turning to cloud services to reduce operational cost, transfer risk to service providers, and increase workforce mobility. Such change raises questions that must be answered. Jason helps provide ways to answer these questions.

    See publication

Projects

  • American Airlines

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    Other creators

  • California State University - East Bay

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    ITSM Transformation program including ServiceNow implementation of CMS, Service Catalog, Request Fulfillment, Incident Management, Configuration Management and IT Asset Management

    Other creators

  • Chumash Casino Resort

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    Assessment of 10 IT Service Management processes, ITIL Foundation training, Process Improvement and Tool Implementation

    Other creators

  • County of Orange

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    Other creators

  • DFAS

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    Other creators

  • Disney

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    Consolidation of 3 legacy Service Catalogs into a single ServiceNow Service Catalog to be presented via CMS
    Re-engineering of over 50 request processes and workflows
    Governance and management process to add new Service Catalog items

    Other creators

  • DriveCam . Ltyx

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    Service Management process assessment

    Other creators

  • KeyBank

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    Assessment and Process Improvement Effort

    Other creators

  • LPL Financial

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    Initial Service Catalog buildout and Request Fulfillment process engineering
    Assessment of Change and Release Management processes

  • Sabre

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    Other creators

  • US Airways

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    Other creators

  • US Navy and Marine Corps: IT Performance Analytics

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    Business and Operational Support System (BOSS), the first enterprise BI solution at NMCI, using HP DecisionCenter with Business Objects XI as well as IIS/Tomcat/Apache/SQL 2005/Oracle 10g, in preparation for ITIL v3 and ISO certification.

    Other creators

  • US Navy and Marine Corps: ITIL Transformation

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    Organizational change and process engineering across outsourcing support for US Navy and Marine Corps. Included Incident Management, Problem Management, Change Management, Configuration Management, Knowledge Management, and Release Management.

Honors & Awards

  • ServiceNow Global Elite Partner of the Year

    ServiceNow

  • ServiceNow Americas Elite Partner of the Year

    ServiceNow

  • Forrester Wave "Leader" in IT Service Management

    Forrester Research

  • 2012 Finalist for itSMF USA Member of the Year

    itSMF USA

  • Top BrightTalk Webinar of the Month

    BrightTalk

  • Winner of Fall 2011 itSMF USA Whitepaper Competition

    itSMF USA

Organizations

  • itSMF USA

    Former President

    - Present

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