Jay Nathan
Mount Pleasant, South Carolina, United States
47K followers
500+ connections
About
I have over 20 years of experience in the software industry and have held leadership…
Articles by Jay
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Measuring B2B CX in SaaS: What are the metrics that matter?
Measuring B2B CX in SaaS: What are the metrics that matter?
By Jay Nathan
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40 SaaS Companies, 80 Customer Success pros, one room; What I learned
40 SaaS Companies, 80 Customer Success pros, one room; What I learned
By Jay Nathan
Contributions
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What are the most important factors to consider when designing email marketing content?
Write for the smallest possible audience. Then think about what is the value for them taking the time to open and interact with your email. Email open and click through rates continue to plummet. The way to avoid falling victim to yelling into an abyss is to identify specifically WHO (persona, role, company profile, etc) you want to talk to, and exactly WHAT you want them to do with the information you’re providing. Before sending an email, consider other distribution channels. Would the content be better tailored and delivered via a specific social media channel? Perhaps even with paid dollars behind it to guarantee reach?
Activity
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My dad and i had a great time at the Stones concert this week. Mick Jagger is 80. Keith Richards 79. And Ronnie Wood is the baby at 76 years…
My dad and i had a great time at the Stones concert this week. Mick Jagger is 80. Keith Richards 79. And Ronnie Wood is the baby at 76 years…
Liked by Jay Nathan
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I’m approaching 90 days at Nuvolo and I’m privileged to work for these extremely talented customer success leaders. Leadership Onboarding Plan &…
I’m approaching 90 days at Nuvolo and I’m privileged to work for these extremely talented customer success leaders. Leadership Onboarding Plan &…
Liked by Jay Nathan
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In SaaS, customer success is a lagging indicator.. downstream of a million decisions made by execs and product development teams. Financial success…
In SaaS, customer success is a lagging indicator.. downstream of a million decisions made by execs and product development teams. Financial success…
Liked by Jay Nathan
Experience
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Education
Patents
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Systems, methods, and computer program products for data integration and data mapping
Issued US US9443033B2
See patentThe invention is directed to systems, methods and computer program products for data integration. An exemplary method includes receiving a data record at a system, comparing the received data record with an existing data record, determining a level of match between the received data record and the existing data record, and in response to determining the level of match is equal to or greater than a first threshold level and is less than or equal to a second threshold level, processing the data…
The invention is directed to systems, methods and computer program products for data integration. An exemplary method includes receiving a data record at a system, comparing the received data record with an existing data record, determining a level of match between the received data record and the existing data record, and in response to determining the level of match is equal to or greater than a first threshold level and is less than or equal to a second threshold level, processing the data, wherein the second threshold level is greater is than the first threshold level. Additionally, the exemplary method includes mapping the received data record to a database accessible to the system.
More activity by Jay
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In SaaS, customer success is a lagging indicator.. downstream of a million decisions made by execs and product development teams. Financial success…
In SaaS, customer success is a lagging indicator.. downstream of a million decisions made by execs and product development teams. Financial success…
Shared by Jay Nathan
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