Jenny DeFauw

Jenny DeFauw

Director of Program Operations at ePromos Promotional Products

Cincinnati, Ohio, United States
688 followers 500+ connections

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About

Energetic, self-motivated individual with strong oral and written communication skills. Excellent ability to relate with people. Successfully developed strong relationships with diverse internal and external client base.

Experience

  • ePromos Promotional Products

    ePromos Promotional Products

    3 years 5 months

  • YMCA of Greater Cincinnati Graphic

    Member Experience Associate

    YMCA of Greater Cincinnati

    - 1 year 8 months

    Cincinnati, Ohio, United States

    Contribute to membership retention by providing exceptional service to members, guests, and program participants in the branch and on the phone. Build relationships with members and help members connect to each other and the YMCA. Provide tours and sell memberships to prospective members.

  • Cintas

    Cintas

    9 years 10 months

    • Cintas Graphic

      Account Manager

      Cintas

      - 5 years 11 months

      Cincinnati, Ohio Area

      Responsible for growing the relationship with F1000 customers by representing all Cintas lines of business. Managed a $17 million dollar portfolio comprised of sixteen F1000 customers utilizing one or more Cintas services. Grew portfolio 7.8% over year prior in FY13 through successful implementation of programs and effective retention of customers.

    • Cintas Graphic

      Associate Account Manager

      Cintas

      - 1 year 1 month

      Cincinnati, Ohio Area

      Assisted Senior Account Managers and an Account Manager in successfully retaining and increasing business in a portfolio valued at approximately $51,943,000 in FY11. Collaborated with Cintas internal departments to surpass customer’s goals and initiatives. Communicated effectively with customers, Cintas field partners and internal departments to ensure efficient implementation of projects. Developed relationships with customers in order to effectively ensure the accuracy of projects and…

      Assisted Senior Account Managers and an Account Manager in successfully retaining and increasing business in a portfolio valued at approximately $51,943,000 in FY11. Collaborated with Cintas internal departments to surpass customer’s goals and initiatives. Communicated effectively with customers, Cintas field partners and internal departments to ensure efficient implementation of projects. Developed relationships with customers in order to effectively ensure the accuracy of projects and develop rapport.

    • Cintas Graphic

      Project Coordinator

      Cintas

      - 2 years

      Cincinnati, Ohio Area

      Implemented programs that involved managing and understanding customers’ unique requests. Communicated successfully with Cintas locations and customers. Used proactive marketing skills to create selling materials for new and existing customers. Successfully secured hundreds of spot-buys, including a $900,000 single order and a $400,000 single order. Effectively created and maintained strong relationships with customers to provide promotional products to their company

    • Cintas Graphic

      Special Operations Coordinator

      Cintas

      - 10 months

      Cincinnati, Ohio Area

      Assisted over 60 Cintas locations with their catalog and promotional needs. Communicated successfully with Cintas locations and customers. Outsourced customers’ and locations’ orders on a daily bases. Assumed responsibility for 25% of Cintas locations, which lead to substantial increases in sales.

Education

  • Xavier University Graphic

    Xavier University

    B.S. B.A. Marketing

    -

    Activities and Societies: Resident Student Assocation

    Studied in Rome, Italy through the Xavier University Honors Program Summer Semester

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