“Jerry is humble, tireless, and wildly adept at communicating at all zoom levels. I had the joy of working with and learning from Jerry at UCSF Health CDHI improving the patient experience. Working at a large institution and in an industry that can be slow to adopt technology and change, Jerry did an incredible job infusing the culture with an agile mindset. In one instance, he helped launch a critical COVID health screener in no time using customer-centered design and lean product management principles. I’m a product designer and working with Jerry was a dream – from field notes in the trenches to collaborative whiteboarding to quick n' dirty prototypes, Jerry steered the team through product decisions keeping user and business needs as a beacon. As Jerry took on more leadership within the organization, he did an outstanding job growing the product function and empowering the team to do their best work. His leadership, customer-centered process, and light-heartedness is an asset to any team. ”
Jerry Young
San Francisco, California, United States
4K followers
500+ connections
About
With deep passion to improve care outcomes and patient and provider experience, I bring a…
Activity
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I’m happy to share that I’m joining the Harvard Business Review advisory council. As a member, I'll impact HBR's content by bringing my perspective…
I’m happy to share that I’m joining the Harvard Business Review advisory council. As a member, I'll impact HBR's content by bringing my perspective…
Liked by Jerry Young
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ProductTank Edinburgh in session! Thank you to Steven Gray and FanDuel for being such incredible hosts and to Angus Allan and Joanna Masraff 🌱 for…
ProductTank Edinburgh in session! Thank you to Steven Gray and FanDuel for being such incredible hosts and to Angus Allan and Joanna Masraff 🌱 for…
Liked by Jerry Young
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I’m happy to share that I’m starting a new position as Vice President, Retail at Studs! After 10 years in healthcare, I am excited to return to my…
I’m happy to share that I’m starting a new position as Vice President, Retail at Studs! After 10 years in healthcare, I am excited to return to my…
Liked by Jerry Young
Experience
Education
Licenses & Certifications
Volunteer Experience
Publications
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Digital Health at Enterprise Scale: Evaluation Framework for Selecting Patient-Facing Software in a Digital-First Health System
JMIR
The digital transformation of our health care system will require not only digitization of existing tools but also a redesign of our care delivery system and collaboration with digital partners. Traditional patient journeys are reactive to symptom presentation and delayed by health care system–centric scheduling, leading to poor experience and avoidable adverse outcomes. Patient journeys will be reimagined to a digital health pathway that seamlessly integrates various care experiences from…
The digital transformation of our health care system will require not only digitization of existing tools but also a redesign of our care delivery system and collaboration with digital partners. Traditional patient journeys are reactive to symptom presentation and delayed by health care system–centric scheduling, leading to poor experience and avoidable adverse outcomes. Patient journeys will be reimagined to a digital health pathway that seamlessly integrates various care experiences from telemedicine, remote monitoring, to in-person clinic visits. Through centering the care delivery around the patients, they can have more delightful experiences and enjoy the quality of standardized condition pathways and outcomes. To design and implement digital health pathways at scale, enterprise health care systems need to develop capabilities and partnerships in human-centered design, operational workflow, clinical content management, communication channels and mechanisms, reporting and analytics, standards-based integration, security and data management, and scalability. Using a human-centered design methodology, care pathways will be built upon an understanding of the unmet needs of the patients to have a more enjoyable experience of care with improved clinical outcomes. To power this digital care pathway, enterprises will choose to build or partner for clinical content management to operationalize best-in-class pathways. This digital solution will engage with patients through multimodal communication modalities, including written, audio, photo, or video, throughout the patient journey. Leadership teams will review analytics functions to track that the digital care pathways will be iterated to improve patient experience, clinical metrics, and operational efficiency…This framework empowers enterprise health care systems to avoid collecting a fragmented series of one-off solutions but develop a sustainable concerted roadmap to the future of proactive intelligent patient care.
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Design and development of referrals automation, a SMART on FHIR solution to improve patient access to specialty care
NIH
We describe the design process and architecture for a software application that has been developed and deployed to optimize the referrals intake process by automating the processing and digitization of incoming specialty referral faxes, extracting key data elements and integrating them into the electronic health record (EHR), and organizing referrals.
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Case Report: Implementation of a Digital Chatbot to Screen Health System Employees during the COVID-19 Pandemic
Journal of the American Medical Informatics Association (JAMIA)
SUMMARY
The screening of healthcare workers for COVID-19 symptoms and exposures prior to every clinical shift is important for preventing nosocomial spread of infection but creates a major logistical challenge. To make the screening process simple and efficient, UCSF Health designed and implemented a digital chatbot-based workflow. Within one week of forming a team, we conducted a product development sprint and deployed the digital screening process. In the first two months of use, over…SUMMARY
The screening of healthcare workers for COVID-19 symptoms and exposures prior to every clinical shift is important for preventing nosocomial spread of infection but creates a major logistical challenge. To make the screening process simple and efficient, UCSF Health designed and implemented a digital chatbot-based workflow. Within one week of forming a team, we conducted a product development sprint and deployed the digital screening process. In the first two months of use, over 270,000 digital screens have been conducted. This process has reduced wait times for employees entering our hospitals during shift changes, allowed for physical distancing at hospital entrances, prevented higher-risk individuals from coming to work, and provided our healthcare leaders with robust, real-time data for make staffing decisions.Other authorsSee publication
Honors & Awards
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Annual Sautter Awards for IT Innovation - Honorable Mention for UCSF Employee Daily COVID19 Screener
University of California
UCSF Employee Daily COVID19 Screener is a digital self-screening tool, accessible via a web browser, that UCSF employees use before their shifts to determine if they are cleared to come to work or required to stay home, with summarized data sent to hospital leadership each morning to inform staffing decisions.
Watch the Daily COVID19 Screener https://www.dropbox.com/s/484sn83tj308axb/sautter%20vid_v2.mov?dl=0
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Hi Product friends! Hope to see you at September’s product tank on Union Street!
Hi Product friends! Hope to see you at September’s product tank on Union Street!
Shared by Jerry Young
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Something we should all remember. Reminds me what an insightful boss once told me- you have 2 ears and 1 mouth. Use them in that proportion.
Something we should all remember. Reminds me what an insightful boss once told me- you have 2 ears and 1 mouth. Use them in that proportion.
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It's almost time. I can't wait for the start of another UGM tomorrow. I'm looking forward to hearing all the wonderful outcomes and achievements…
It's almost time. I can't wait for the start of another UGM tomorrow. I'm looking forward to hearing all the wonderful outcomes and achievements…
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I love to see this approach to #TechQuity from AllianceChicago and Andrew Hamilton! 🔍 #TechQuity Framework: A strategic approach to design…
I love to see this approach to #TechQuity from AllianceChicago and Andrew Hamilton! 🔍 #TechQuity Framework: A strategic approach to design…
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IT Executive | Global Enterprise Architecture | Enterprise Solutions | Builds High Performing Teams | Drives Business Value
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