Josette D. Towles

“Josette can quickly understand the big picture and provide short-term, medium-term and long-term recommendations which supports the firm's strategy and provide guidance to the Top Executive to implement. She collaborates well with leadership and staff. She is trustworthy and has a high degree of emotional intelligence as well as ethics. Her digital business transformation expertise was extremely helpful to us. She is strong in business and technology. Josette can develop the business case, identify gaps, design roadmaps and build and lead high-performing internal and external teams. She performs organizational redesigns, process improvements and technology implementations. She led the re-engineering of a government healthcare regulatory's customer-facing and internal office functions--initial application, renewal, compliance and customer service. Josette led the improvement of operations and cycle times by double-digit to triple-digit returns. She advised the successful implementation of a CRM Customer Engagement Center. In addition, she is strong with performance management and ecosystems. She also has very strong oral presentation skills. She delivered an outstanding Board of Directors presentation on business transformation. Josette is a consummate professional and keeps the customer as her highest priority.”

“Josette is a trustworthy person. She is a person of high integrity and delivers on her promise. Josette also has strong cross functional knowledge in general business, finance, IT, human resources and marketing. Her business and IT experience was very beneficial, as she provided deep insights into our organizational structure and company’s operations. Her expertise in digital business transformation was extremely helpful to us. She is easy to work, has a high degree of emotional intelligence and has a strong work ethic. Her coaching and assessments were insightful. Josette keeps the big picture in mind and gets things done. This was beneficial to a key client agency as she guided and educated personnel and management on what was holistically required to transform their organization. She leveraged internal and external resources well to achieve double-digit outcomes for the organization. I felt and witnessed that the agency was her number one priority. ”