Karl W. Palachuk

How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certain “Unbreakable Rules” for success. Best-selling business author and coach Karl W. Palachuk draws on more than thirty years of owning and running service-based businesses to present the rules his companies live by.

These rules will help you align your personal and professional goals while creating “standard operating procedures” to automate… Show more

How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certain “Unbreakable Rules” for success. Best-selling business author and coach Karl W. Palachuk draws on more than thirty years of owning and running service-based businesses to present the rules his companies live by.

These rules will help you align your personal and professional goals while creating “standard operating procedures” to automate successful habits. Notice that “The customer is always right” is not on the list. Why? Because everyone knows that’s not true. Customers are frequently wrong, or would make bad decisions if we didn’t help them to make good decisions.

Palachuk doesn’t waste your time giving lip service to worn out platitudes. Instead, this book is focused on building a great, successful business in the 21st Century. And since the rules are absolutely unbreakable, they will stand the test of time and the changing business environment.

In addition to his unbreakable rules, Palachuk gives advice on identifying your own unbreakable rules. Branding, he says, is everything you do in your company: The way you hire, the way you greet customers, the way you document processes, the way you invoice, how you handle difficult conversations, and much more. Your business is a reflection of your beliefs and values. It should be built with intention, not something that “just happened.”

Some of these rules help you make money. Some of them keep your work standards high. Some build culture. All of them help your employees and client to understand the culture that embedded in your brand. This book will help you identify and codify the core elements of your success. It will also help you build the definitive list of absolutely unbreakable rules that will guide your business going forward. Show less

This workbook was designed for anyone who feels the pull of self-reliance and self-employment. It’s also great for anyone who started their business in the last few years and is wondering if they did it right, but the real audience is the first-time entrepreneur. A task-oriented guide to launching your first business.

The Small Biz Quickstart Workbook covers over a hundred tasks you need to address as you launch your new business. The workbook is divided into three categories: Planning;… Show more

This workbook was designed for anyone who feels the pull of self-reliance and self-employment. It’s also great for anyone who started their business in the last few years and is wondering if they did it right, but the real audience is the first-time entrepreneur. A task-oriented guide to launching your first business.

The Small Biz Quickstart Workbook covers over a hundred tasks you need to address as you launch your new business. The workbook is divided into three categories: Planning; Launch; and First Year.

The Planning phase can take as long as you wish. It might be six weeks or six years. But eventually, you'll need to pick a name for your business, decide on the form for your business (e.g., sole proprietor or corporation), figure out health insurance during your transition, and so forth.

The Launch phase is much shorter. These are the actions you need to take to actually get your business off the ground. These include getting a business license, a tax ID number, and opening a bank account for the business. There's a lot to do here, so this is more about taking actions than making decisions. This phase will probably be completed within about thirty days.

The First Year phase is another set of action steps, but they are less time sensitive than the launch phase. These include creating various reports, filing taxes, hiring, etc. Again, it's all stuff that needs to be done. It just doesn't have to be in place before you start getting clients and taking in payments.

To use the workbook, you will first read through each topic in the Planning Phase. You will set aside tasks you have already addressed (for example, you may have already decided on a name for your business). Then you will sort the remaining tasks in order of priority and proceed to work through them. You repeat this process for the Launch and First Year phases. Show less

Your business needs a plan. You can’t succeed without a plan. Very few people stumble around like Forrest Gump and make it to the top. In fact, zero people achieve that.

You also have to be flexible and spontaneous once you attempt to execute your plan. But, once again, this just reinforces the need for a plan. The planning will help you strategize and consider alternatives to your plan.

In the long run, it doesn’t matter whether the economy is up or down, shrinking or growing:… Show more

Your business needs a plan. You can’t succeed without a plan. Very few people stumble around like Forrest Gump and make it to the top. In fact, zero people achieve that.

You also have to be flexible and spontaneous once you attempt to execute your plan. But, once again, this just reinforces the need for a plan. The planning will help you strategize and consider alternatives to your plan.

In the long run, it doesn’t matter whether the economy is up or down, shrinking or growing: Businesses with a plan always do better than businesses without a plan! Whether the economy is growing or shrinking, it's always a great time to bring a little balance in your life, slow down a bit, and put things in perspective.

Some people are facing personal and business challenges as they look ahead. Others are hoping that this is their time to shine and break out from the crowd. Whatever your situation, it is much better to have a future that's planned instead of an unknown future that will simply happen to you.

Nobody wants to fail, but very few people plan to succeed.

In the small business space, it is particularly true that very few people plan at all. We work to stay on the cutting edge of our industry, but that's not a plan.

Most small businesses don't have a business plan. Most don't have a marketing plan. In fact, most don't even have an Excel spreadsheet that tells them whether they're making money or losing it!

Why?
1)I know I should, but I don't have the time
2)It seems complicated
3)I have more important things to do
4)I know where I'm going; I just haven't written it down
5)I bought the software, but it looks more complicated now than it did before

Excuses, excuses, excuses.

Grab this great little resource by one of the most successful authors in the Small Business space - and start your business heading in the right direction! Show less

Cloud Services in a Month is a great introduction and practical guide for technology resellers who want to develop hugely profitable cloud service offerings. This book describes in detail how the author sold and delivered millions of dollars in cloud services into the Small Business market. Includes massive downloads and additional materials.

Section I Computer Consulting in the 21st Century
Ch. 1 What’s Different About Technology Consulting Today?
Ch. 2 The Latest Tools and Options (circa Jun 2017)
Ch. 3 Cloud Computing in the Small Business Space

Section II The Managed Service Model
Ch. 4 New Consulting Business vs. Existing Business
Ch. 5 Managed Services in a Month
Ch. 6 Break/Fix and Hybrid Models
Ch. 7 Managed Services and Cloud Services

Section III Getting Started
Ch. 8 Start Making A… Show more

Section I Computer Consulting in the 21st Century
Ch. 1 What’s Different About Technology Consulting Today?
Ch. 2 The Latest Tools and Options (circa Jun 2017)
Ch. 3 Cloud Computing in the Small Business Space

Section II The Managed Service Model
Ch. 4 New Consulting Business vs. Existing Business
Ch. 5 Managed Services in a Month
Ch. 6 Break/Fix and Hybrid Models
Ch. 7 Managed Services and Cloud Services

Section III Getting Started
Ch. 8 Start Making A Plan
Ch. 9 Starting Fresh with No Clients to Convert
Ch. 10 Per User vs. Per Device Pricing
Ch. 11 Create A Three-Tiered Pricing Structure

Section IV Backup and Other Add-On Offerings
Ch. 12 Building a Catalog of Services
Ch. 13 BDR and Backup
Ch. 14 VOIP, Signage, Security, and More
Section V Putting Your (New) Business Together
Ch. 15 Weed Your Client Garden and Finish The Plan
Ch. 16 Write a Service Agreement; Have It Reviewed
Ch. 17 Print Up Your New Pricing Plan
Ch. 18 Overcoming Objections
Ch. 19 Desktops and Managed Service Revisited

Section VI Creating a Cloud Service Offering
Ch. 20 The Cloud Service Five-Pack
Ch. 21 Building a Bundle that Works
Ch. 22 Killer Combo: Managed Services and Cloud Services
Section VII Executing the Plan
Ch. 23 Client Sit-Downs
Ch. 24 The Meeting
Ch. 25 After The Sale
Section VIII Running Your New MSP Business
Ch. 26 The Right Tools for the Job
Ch. 27 Final Thoughts: Managed Services In a Month
Ch. 28 Key Points to Remember for Profit
Ch. 29 One Final Note: Self-Interest Properly Understood

Resources, Appendices, etc.

The new edition is loaded with information that's useful for any new computer consultant or new technology consultant. Whether you are a new consultant interested in managed services, or an experience IT Pro who want to switch to managed services, this is the book for you!

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Service Agreements for SMB Consultants
A Quick-Start Guide to Managed Services
Revised Edition!
(updated 2018)
by Karl W. Palachuk


This great little book does a lot more than give you sample agreements. Karl starts out with a discussion of how your run your business and the kinds of clients you want to have.

The combination of these -- defining yourself and defining your clients -- is the basis for your service agreements.

Includes sample contracts with… Show more

Service Agreements for SMB Consultants
A Quick-Start Guide to Managed Services
Revised Edition!
(updated 2018)
by Karl W. Palachuk


This great little book does a lot more than give you sample agreements. Karl starts out with a discussion of how your run your business and the kinds of clients you want to have.

The combination of these -- defining yourself and defining your clients -- is the basis for your service agreements.

Includes sample contracts with commentaries. Includes LOTS of additional documents as downloadable files you receive when you register the book - including all sample contracts as well as Excel spreadsheets and more. Show less

Are you ready to turn your passion into a profitable business?

Nonfiction Book Publishing Plan BookSaveThe Nonfiction Book Publishing Plan is loaded with proven strategies, real-world examples, and fascinating interviews with successful authors who started from scratch just like you. In this content-rich book, you will learn how to:

Identify profit opportunities from and around your book
Set up a legitimate and professional author-publisher business
Write your manuscript… Show more

Are you ready to turn your passion into a profitable business?

Nonfiction Book Publishing Plan BookSaveThe Nonfiction Book Publishing Plan is loaded with proven strategies, real-world examples, and fascinating interviews with successful authors who started from scratch just like you. In this content-rich book, you will learn how to:

Identify profit opportunities from and around your book
Set up a legitimate and professional author-publisher business
Write your manuscript faster than you thought possible
Avoid mistakes new authors make and get your book published the right way
Enlist beta readers, get endorsements from well-known authors, and generate book reviews
Launch your book into the world with as much buzz as possible Show less

How to Deliver Successful, Profitable Projects on Time with Your Small Business Clients
by Dana J Goulston, PMP and Karl W. Palachuk

Volume One: Front Office Mastery - SOPs for Office Management, Finances, Administration, and Running Your Company More Efficiently
Section I - Getting Started
Introduction to SOPs for Technical Consultants and MSPs
Setting Up an MSP Office
Getting Started - Naming Your Business
Getting Started - The Form of Your Business
Getting Started - Cash vs. Accrual Accounting
Getting Started - Licenses, etc.
How to Work 8AM to 5PM in I.T. Consulting
Keeping Your Standards and… Show more

Volume One: Front Office Mastery - SOPs for Office Management, Finances, Administration, and Running Your Company More Efficiently
Section I - Getting Started
Introduction to SOPs for Technical Consultants and MSPs
Setting Up an MSP Office
Getting Started - Naming Your Business
Getting Started - The Form of Your Business
Getting Started - Cash vs. Accrual Accounting
Getting Started - Licenses, etc.
How to Work 8AM to 5PM in I.T. Consulting
Keeping Your Standards and Procedures Organized
Team Management of SOPs
Making Exceptions to SOPs
Rules for Working at Home
Phone Etiquette and Procedures
Phone Procedures 1 - Philosophy and General Rules
Phone Procedures 2 - How Much Interruption is Okay?
Business Cards . . . All the Details
Signing Service Agreements
Section II - Finance
The Central Role of Finance
Building a Business Plan for Your I.T. Company
Billing Procedures and policies
Cash Flow: Getting Paid in Advance
Collection Policies
Cash Flow: Dealing with Late Payments
The Managed Services Grid
Invoice Review and Processing
Cash Flow: Weekly Procedure
Hourly vs. Salaried Employees
Running Regular Financial Reports
Choosing Pay Dates
Vendor Management and Coordination
Vendor/Distributor Record Keeping
Inventory Management
Is This a Profitable Hour?
Financial Goals: More than Revenue Targets
Financial Goals: Realistic Revenue Projections
Financial Goals: Getting Started
How to Track Credit Card AutoPayments
Section III - Sales, Marketing, and Client Management
Intro Notes
Defining Your Company to Clients and Employees
Quarterly Roadmap Meetings
Helping Clients with Audits - Security and Insurance
Celebrate Anniversaries (Employees and Clients)
Sales Tickets and Sales Queues
Trip Charges
Sales Scripts
Clients Who Abuse the Phones
Removing a Client from Managed Services

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Volume Two: Employees and Internal Processes - SOPs for Hiring, Employee Evaluations, Team Management, and More
Section I - Employees
Intro Notes
Employee Handbook
Hiring Your First Employee
Hiring vs. Outsourcing
Hiring Process
Employee On-Boarding
Roles and Responsibilities - Front Office
Roles and Responsibilities - Service Manager
Roles and Responsibilities - Technician
DiSC Personality Profiles
Honesty, Integrity, and Teamwork
Basic Customer Service… Show more

Volume Two: Employees and Internal Processes - SOPs for Hiring, Employee Evaluations, Team Management, and More
Section I - Employees
Intro Notes
Employee Handbook
Hiring Your First Employee
Hiring vs. Outsourcing
Hiring Process
Employee On-Boarding
Roles and Responsibilities - Front Office
Roles and Responsibilities - Service Manager
Roles and Responsibilities - Technician
DiSC Personality Profiles
Honesty, Integrity, and Teamwork
Basic Customer Service Training
Employee Review Procedure (Quarterly or Annual)
Layoffs and Downsizing
Firing Process
Time Sheet Submission and Approval
Employee Expense Reports
Healthcare and Other Benefits
Paid Time Off / Paid Holidays
Travel Policies
Casual Fridays (and Dress Codes Generally)
Dealing with Unfaithful Employees

Section II - Misc. Policies and Procedures
Intro Note
Organizing Your Company Files and Folders
The !Tech Directory
Naming Your Processes and Procedures
Date formats
Managing Temporary Files
Do Billable Work First?
Prudent Password Policies
Voicemail Passwords, etc.
Mobile Device Management
BYOD - Bring Your Own Destruction
Using a White Board
Shredding
End of Year SOPs
Next Year's Holiday and Pay Schedule Show less

Volume Three: Running the Service Department - SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling
Section I - Policies and Philosophies
Intro Notes
Naming Conventions for Machines and Servers
Schedules and Timelines for Running Your Company
Working in Real Time
Used Equipment and Warranties
Hardware Replacement and Upgrade Policy
Software Upgrade Policy
Nuking and Paving
After Hours Work
On Call and Night Staff
Managing Internal… Show more

Volume Three: Running the Service Department - SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling
Section I - Policies and Philosophies
Intro Notes
Naming Conventions for Machines and Servers
Schedules and Timelines for Running Your Company
Working in Real Time
Used Equipment and Warranties
Hardware Replacement and Upgrade Policy
Software Upgrade Policy
Nuking and Paving
After Hours Work
On Call and Night Staff
Managing Internal Administrative Tasks
Assign Techs or Rotate Them?
Approved Tools
Do Not Exclude Yourself from the Rules
When Processes and Policies Become Obsolete

Section II - Employees in The Tech Department
Intro Notes
Technician Daily Time Management -- includes daily work flow
Time Tracking for Employees
The Tech on Call for The Day - Managing Daily Workflow
How to Maximize Billability of Technicians
Email Rules and Etiquette for the Consultant
Technician Supplies -- The "Scary Box"
Final Friday Training

Section III - Client Management
Intro Notes
Setting Up a New Managed Service Client (Checklist)
Client Personnel Changes: New User Checklist
Client Personnel Changes: Employee Departure Checklist
Activating and Registering Client Software and Hardware
Local Docs versus Server / My Docs
Moving a Client Office

Section IV - Practical How-To Examples
Intro Notes
Troubleshooting Guidelines
Troubleshooting and Repair Logs
HIPAA Part One - Training
HIPAA Part Two - Compliance
HIPAA Part Three - Documentation
Adding a New Machine to Managed Services
How to Use Velcro
DNS and DHCP Allocation - Server vs. Firewall
IP Address Allocations (static, dynamic, exceptions, documenting)
Router Configurations
Labeling Equipment
Removing Old Information - From Everything
Responding to Viruses Show less

Volume Four: Support and Service Delivery - SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All About Backups
Section I - Service Delivery Policies and Procedures
Intro Notes
The First Client Visit
Guide to a Service Call
How Do Service Requests Get Into Your System?
Response Times - Guarantees and Delivery
Ticket Statuses to Use and When to Use Them
Setting Job Priorities
Service Ticket updates (time estimate, work type, etc.)
Time… Show more

Volume Four: Support and Service Delivery - SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All About Backups
Section I - Service Delivery Policies and Procedures
Intro Notes
The First Client Visit
Guide to a Service Call
How Do Service Requests Get Into Your System?
Response Times - Guarantees and Delivery
Ticket Statuses to Use and When to Use Them
Setting Job Priorities
Service Ticket updates (time estimate, work type, etc.)
Time Entry and Note Entry in Service Tickets
Information Sharing
Massaging the Service Board
Service Board Backlog Management
Daily Monitoring of Client Machines
Patch Management Philosophy and Procedures
Setting Up Alerts in Your PSA and RMM
New PC Checklists
Server Down Procedures
Third Party Tech Support - Documenting Calls
Third Party Tech Support - Rules of Engagement
Document Pouches

Section II - Service Focus: Monthly Maintenance
Intro Notes
Why We Do Monthly Maintenance
Scheduling Monthly Maintenance and On Site Visits
Checklist for Major Scheduled Maintenance
The Monthly Maintenance Checklist
Monthly Single Checklist
Outsourcing (some) of Your Monthly Maintenance

Section III - Service Focus: Backups and Disaster Recovery
Intro Notes
Designing a Great Backup Process
Documenting Backups
Backups 1: Defining Your Client Backup
Backups 2: Backup Philosophies and Client Communication
Backups 3: Backup Monitoring, Testing, and Management
Backups 4: Changing Technologies
Disaster Recovery - Simple Restores Show less

DVD set.

Revised and expanded edition.

Should You Become a Computer Consultant?
It's not too late! YOU can get into Managed Services -- in a month.

All you need is a little guidance and how-to instruction. As Karl says, lots of people have done this and you can, too.

Even if you decide not to become an MSP (managed service provider), this book is full of great advice about taking stock of your business, "weeding your client garden," adjusting your prices, and other best practices… Show more

Revised and expanded edition.

Should You Become a Computer Consultant?
It's not too late! YOU can get into Managed Services -- in a month.

All you need is a little guidance and how-to instruction. As Karl says, lots of people have done this and you can, too.

Even if you decide not to become an MSP (managed service provider), this book is full of great advice about taking stock of your business, "weeding your client garden," adjusting your prices, and other best practices for the SMB Consultant. Show less

Who Should Read This Book?



This book is useful for everyone who seeks to be happier and more fulfilled. Individuals will find ways to bring harmony between the "roles" they play at home, at work, and in the community. Bosses and managers will find ways to motivate and inspire their workers.

Everyone will gain a better understanding of the linkages that exist between the various complicated aspects of our modern lives.

We each need a plan for our lives, but… Show more

Who Should Read This Book?



This book is useful for everyone who seeks to be happier and more fulfilled. Individuals will find ways to bring harmony between the "roles" they play at home, at work, and in the community. Bosses and managers will find ways to motivate and inspire their workers.

Everyone will gain a better understanding of the linkages that exist between the various complicated aspects of our modern lives.

We each need a plan for our lives, but planning, scheming, and set-ting goals seems like just more work. In our busy lives we just don't have time to make time to do the things we know we need to do. It's like we don't have time to fix the roof because we're too busy mopping the floor.

In this little book you'll find the key ingredients you'll need to stop, sit down, and begin building a happier, healthier, more balanced and successful life.

There are no magic pills here. You have to do all the work. But the work doesn't have to be unpleasant at all. Everyone can and should work to have a more fulfilling and balanced life.

And this book will show you how to get started. Show less

The Network Migration Workbook gives you everything you need to migrate a Windows network - with emphasis on the SBS 2008 and SBS 2003 environments.
It won't fit in your back pocket. It's on full letter size paper and it's almost 600 pages. But it definitely has everything you need.
The authors start with a discussion of the entire process so you see the big picture. The authors talk about the scope of work and how critical it is to your internal processes and your relationship with the… Show more

The Network Migration Workbook gives you everything you need to migrate a Windows network - with emphasis on the SBS 2008 and SBS 2003 environments.
It won't fit in your back pocket. It's on full letter size paper and it's almost 600 pages. But it definitely has everything you need.
The authors start with a discussion of the entire process so you see the big picture. The authors talk about the scope of work and how critical it is to your internal processes and your relationship with the client.
Next, they introduce the pre-discovery process. That means making a list of all the things you need to discover so you really understand the project.
After the pre-discovery is complete, you can quote the project. They lay out a process based on 10+ years of SBS Migration experience. The book divides the migration into seven distinction stages.
It shows you how to estimate the labor required for each stage. So you can always create a quote that's exactly suited for each client.
Those seven stages become seven service requests. You and the client agree on everything. As you finish each stage, you track every minute of every job. ALL work is inside the scope of the project.
If it's not inside the scope, then it must be outside the scope. In that case, you create a new service request that's billable.
The client agrees because they've bought in from the beginning. Show less

A no-nonsense guide for self-publishing authors. The author has self-published nine books, including several best-sellers in his area of expertise. He has published more than a dozen books. This guide is intended to help "new" publishers avoid the mistakes that make their books look cheap and unprofessional. As publishing becomes easier for amateurs and first-time publishers, many people fall into the believe that it's easy to create a quality book. From the writing to editing, cover design… Show more

A no-nonsense guide for self-publishing authors. The author has self-published nine books, including several best-sellers in his area of expertise. He has published more than a dozen books. This guide is intended to help "new" publishers avoid the mistakes that make their books look cheap and unprofessional. As publishing becomes easier for amateurs and first-time publishers, many people fall into the believe that it's easy to create a quality book. From the writing to editing, cover design, layout, and proofreading, there's a tendency to cut corners and produce a "bad" book where a good one could exist. This guide helps those self-publishing authors make good decisions and produce a professional book the first time. Publish Your First Book covers three primary areas for producing a quality book. First, it covers the basic mechanics of getting ISBNs, registering the book with the Library of Congress, and finding a quality printer. Second, it also covers interior and exterior design, copy editing, and the mechanics of presentation. Third, it addresses marketing, promotion, and sales of the book itself. Throughout it is filled with business advice and tips from a professional who makes a living with self publishing. The emphasis here is on modern, digital self-publishing. Show less

This book covers the complete migration project from conception to quote to planning and detailed execution including strategies for Zero Downtime. It focuses on Microsoft Networks and includes a 250+ page checklist for the complete migration to Small Business Server 2011 from SBS 2003, 2005, or 2008.

It's not too late! YOU can get into Managed Services -- in a month. All you need is a little guidance and how-to instruction. As Karl says, lots of people have done this and you can, too. Even if you decide not to become an MSP (managed service provider), this book is full of great advice about taking stock of your business, "weeding your client garden," adjusting your prices, and other best practices for the SMB Consultant. This book is guaranteed to improve your business. Hundreds of people… Show more

It's not too late! YOU can get into Managed Services -- in a month. All you need is a little guidance and how-to instruction. As Karl says, lots of people have done this and you can, too. Even if you decide not to become an MSP (managed service provider), this book is full of great advice about taking stock of your business, "weeding your client garden," adjusting your prices, and other best practices for the SMB Consultant. This book is guaranteed to improve your business. Hundreds of people have taken the challenge and become MSPs in a month -- and so can you! Managed Services In A Month was inspired by Karl's very successful blog postings on the same topic. All computer consultants want to do a good job. How do you do that and create a stream of recurring revenue at the same time? How do you get your cash flow straightened out? How do you move your current clients from reactive break/fix consulting to a managed model? What tools should you invest in? What do you need to know that you haven't even thought of yet? Karl answers these questions and a lot more. This Great Little Book doesn't waste time on theories or an "unbiased" evaluation of the situation. Instead, Karl cuts right to the heart of the matter: What you can do right now to transform your business to a Managed Service model -- in 30 days or less. Thousands of computer consultants have benefited from Karl's advice and books over the years. Now you, too, can see why his books are so popular. Managed Services In A Month is a great, no-nonsense guide to improving your business today. Show less

Another great binder project! This is an E-book package on project management. Designed specifically for Technical Consultants to manage the kinds of project they see every day in their consulting practice.The e-book is delivered as two documents in a single download.

Make every project a successful and profitable project!

Perfect as a place to start managing your next server installation. Based on the best practices of KPEnterprises Business Consulting, Inc., The Super-Good… Show more

Another great binder project! This is an E-book package on project management. Designed specifically for Technical Consultants to manage the kinds of project they see every day in their consulting practice.The e-book is delivered as two documents in a single download.

Make every project a successful and profitable project!

Perfect as a place to start managing your next server installation. Based on the best practices of KPEnterprises Business Consulting, Inc., The Super-Good Project Planner for Technical Consultants covers the basics of project planning in the real world of the SMB consultant.

Then it jumps right into a down-and-dirty, get-it-done process for creating and implementing projects that work. The primary audience is the technical consultant.

But this process, with very little fine-tuning, should work for just about any SMB project. Show less

A guide to balancing your personal and professional lives and becoming more successful in both. The premise of this book is simple but powerful: The fundamental keys to success are focus, hard work, and balance. Too often, the advice we receive gives plenty of attention to focus and hard work, but very litle to balance. Relax Focus Succeed provides a straight forward approach to finding success without working yourself to death. Palachuk demonstrates techniques for self-discovery, focus, and… Show more

A guide to balancing your personal and professional lives and becoming more successful in both. The premise of this book is simple but powerful: The fundamental keys to success are focus, hard work, and balance. Too often, the advice we receive gives plenty of attention to focus and hard work, but very litle to balance. Relax Focus Succeed provides a straight forward approach to finding success without working yourself to death. Palachuk demonstrates techniques for self-discovery, focus, and goal-setting that anyone can use to create the future they want. Palachuk argues that "Focusing on your success is literally like a super power. All you have to do is to exercise that power and channel your energy." But that super power -- focus -- only comes to those who do the work of slowing down and examining their own lives. There is no success without balance. There is no success for those who do not enjoy their lives. Relaxing and focusing help you to achieve clarity. And when all of your work is focused and meaningful, your success is virtually guaranteed. A revolutionary new approach to success and personal fulfillment! Show less

Everyone knows it - spoken agreements aren t worth the paper they re written on. The SMB Consultant is facing changes we never imagined a few years ago. Managed services are everywhere. Franchised tech support is taking off. And now big corporations are trying to compete in the SMB Space. Whether you like it or not, you need to make some changes in order to meet the challenges of the next few years. Service agreements literally define your business. If you re not using them, you need to start… Show more

Everyone knows it - spoken agreements aren t worth the paper they re written on. The SMB Consultant is facing changes we never imagined a few years ago. Managed services are everywhere. Franchised tech support is taking off. And now big corporations are trying to compete in the SMB Space. Whether you like it or not, you need to make some changes in order to meet the challenges of the next few years. Service agreements literally define your business. If you re not using them, you need to start today. If you are using them, great! Just make sure that they truly represent who you are and how you want to define your business. Whether you sell your services hourly, in blocks of time, or with a Managed Services plan, you need a good service agreement. You need this book! As with his other books, Karl gives you more than just the forms. This book includes best practices and lots of great information to help you run your business more prosperously! Includes downloads of all the critical forms and agreements! Show less

Make the SAN introduction into the SMB space SUCCESSFUL as both customer and consultant with this capable primer written by a long-time and highly successful SMB consultant! Effective data management and reliable delivery of that data is a crucial for success in today's customer-driven and highly competitive small and medium business (SMB) environment. As small to medium business continue to rapidly grow so does their data and storage management requirements. As a result, this is quickly… Show more

Make the SAN introduction into the SMB space SUCCESSFUL as both customer and consultant with this capable primer written by a long-time and highly successful SMB consultant! Effective data management and reliable delivery of that data is a crucial for success in today's customer-driven and highly competitive small and medium business (SMB) environment. As small to medium business continue to rapidly grow so does their data and storage management requirements. As a result, this is quickly becoming the largest area of attention in the SMB data center. For many, database growth, e-mail archiving and the introduction of rich media is placing a strain legacy servers that make use of captive direct attach storage. A more easy to use, scalable and reliable method of data storage is needed to stay ahead of the growth curve. This requirement for storage management almost always comes without the ability to deploy specialized storage administrators and is often looked after by IT generalists that have broad responsibility in the SMB. Until recently the ability to effectively manage large amounts of data was realistically only available to larger enterprises due to cost and complexity. With new product lines from companies like QLogic, SMB users can now deploy cost effective, and easy to install SAN’s just like enterprise counterparts. Implementing a SAN that uses a common SAN hardware and management software will enable you to provide consistent and reliable access to your users data and provide your company the ability to quickly respond to your customers storage requirements. This book features bona fide SMB SAN implementation using Windows Small Business Server 2003 (SBS) and other networking infrastructure solutions. Read the SAN Primer for SMB or be storage poor! Show less

Everyone knows you have to document your network, but everyone hates doing it! The Network Documentation Workbook will make this chore as easy as can be. The Network Documentation Workbook was developed by Karl W. Palachuk, a successful network consultant with 23 years of computer experience. In it, Karl presents the forms he has developed over the years to document his clients’ networks. Whether you are a Network Administrator looking to document one domain, or a Professional Consultant… Show more

Everyone knows you have to document your network, but everyone hates doing it! The Network Documentation Workbook will make this chore as easy as can be. The Network Documentation Workbook was developed by Karl W. Palachuk, a successful network consultant with 23 years of computer experience. In it, Karl presents the forms he has developed over the years to document his clients’ networks. Whether you are a Network Administrator looking to document one domain, or a Professional Consultant looking for a standard approach to documenting dozens of networks, this workbook is for you. Note: The book is available in two editions, the standard edition and the consultant's edition. The Consultant’s Edition comes with a downloadable file that contains all forms in both Word and .PDF formats. Consultants can customize the forms and document as many of their client’s networks as they need. Show less