Articles by Kathy
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Customer Experience= Competitive Advantage
Customer Experience= Competitive Advantage
By Kathy Sobus
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What will our contact centers look like in 10 years?
What will our contact centers look like in 10 years?
By Kathy Sobus
Contributions
Activity
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Happy Programmers' Day! Today, we honor the incredible minds who innovate, create, and continue to change the world one line of code at a time! A…
Happy Programmers' Day! Today, we honor the incredible minds who innovate, create, and continue to change the world one line of code at a time! A…
Liked by Kathy Sobus
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Join me along with Chris Morrissey and Nic Silva from Zoom and Alex Shockley from Journey in this thought provoking Tech Talk on CX Innovation in…
Join me along with Chris Morrissey and Nic Silva from Zoom and Alex Shockley from Journey in this thought provoking Tech Talk on CX Innovation in…
Liked by Kathy Sobus
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🌟 **Consumer Trends in 2025: Convenience & Transparency Lead the Way** 🌟 It’s no surprise that 2025 is shaping up to be all about **convenience**…
🌟 **Consumer Trends in 2025: Convenience & Transparency Lead the Way** 🌟 It’s no surprise that 2025 is shaping up to be all about **convenience**…
Posted by Kathy Sobus
Licenses & Certifications
Publications
Patents
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Outbound effectiveness through management of idle agent pool
Issued US 20130208883
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Using True Value in Routing Work Items to Resources
Issued US US 8,000,989 B1
The patent involves use of the associated value of a contact, based on historic, predicted and current expense to service the customer, when selecting a resource to service the contact.
Honors & Awards
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CRN Women of the Channel 2017 and 2018
The CHANNEL CO. CRN
CRN is the top news source for solution providers and the IT channel, providing up-to-date technology news, IT vendor and product reviews, and channel partner information.
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Congratulations to Will Guillaume Foussier and team on completing their Series A!
Congratulations to Will Guillaume Foussier and team on completing their Series A!
Liked by Kathy Sobus
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Proud to share incredible milestones for Genesys in the first half of the year. Our continued growth and innovation are driving new levels of…
Proud to share incredible milestones for Genesys in the first half of the year. Our continued growth and innovation are driving new levels of…
Liked by Kathy Sobus
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Avaya is excited to announce that Brian Baumgart, Distinguished Customer Engineer, will be hosting a breakout session at Calabrio, Inc. C3 Customer…
Avaya is excited to announce that Brian Baumgart, Distinguished Customer Engineer, will be hosting a breakout session at Calabrio, Inc. C3 Customer…
Liked by Kathy Sobus
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We were pleased to be able to attend and be a sponsor of the Pluta Cancer Foundation's 25th Emerald Ball on Saturday at the Wegmans Food Markets…
We were pleased to be able to attend and be a sponsor of the Pluta Cancer Foundation's 25th Emerald Ball on Saturday at the Wegmans Food Markets…
Liked by Kathy Sobus
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