Kyle Schweiger

Kyle Schweiger

Partner for Solving Technology Problems and Capitalizing on Digital Opportunity

Cincinnati Metropolitan Area
2K followers 500+ connections

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About

Partner to IT Executives, aligning critical insights and global best practices to key initiatives and associated challenges.

Highly motivated and results-driven professional possessing diverse experience in strategic consulting, team member coaching, solution sales, major account management, and executive delivery oversight. Advanced written and verbal communication with focus on negotiation and problem solving.

Activity

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Experience

  • Callibrity Graphic

    Senior Client Executive

    Callibrity

    - Present 10 months

    Cincinnati, Ohio, United States

    Callibrity is a software consultancy specializing in software engineering, digital transformation, cloud strategy, and data-driven insights. Our national reach serves clients on their digital journey to solve complex problems and create innovative solutions for ever-changing business models. Our technology experience covers a diverse set of industries with a focus on middle-market and enterprise companies.

  • Insight Graphic

    Client Engagement Manager

    Insight

    - 1 year 10 months

    Cincinnati, Ohio, United States

    - Responsible for leading client interaction and engagement within Insight’s solutions portfolio
    - Operate as primary point-of-contact for all client matters
    - Intimate understanding of client’s business, priorities, and respective market opportunities and challenges
    - IT Generalist across multiple disciplines and domains: SDLC, DevOps, Cloud Computing (Azure), Product Strategy, UX/UI, Product Design, Agile Methodologies, Networking/Infrastructure, Data+AI, GenAI, ML Ops, SaaS
    -…

    - Responsible for leading client interaction and engagement within Insight’s solutions portfolio
    - Operate as primary point-of-contact for all client matters
    - Intimate understanding of client’s business, priorities, and respective market opportunities and challenges
    - IT Generalist across multiple disciplines and domains: SDLC, DevOps, Cloud Computing (Azure), Product Strategy, UX/UI, Product Design, Agile Methodologies, Networking/Infrastructure, Data+AI, GenAI, ML Ops, SaaS
    - Guide the client through thought leadership, innovation, and roadmap recommendations aligned to annual strategic pillars and quarterly OKRs to drive tangible, measurable value
    - Research, analyze, record, communicate, and resolve all client escalations and concerns
    - Create and manage client action plans in conjunction with internal teammates and leadership
    - Provide coaching, mentoring, and guidance to team of ~100 consultants dedicated to client
    - Co-author and manage client account plan in collaboration with the client and internal leadership to achieve mutual success and business growth
    - Gather, analyze, and transform data into business intelligence to inform delivery governance and CSAT
    - Consistently provide consultative recommendations to enable client's success and expand partnership
    - Act as all-up Insight expert to diverse leadership throughout client enterprise (from workstream leadership to C-Suite)
    - Contribute to continuous improvement efforts on Insight and client sides as well as where they intersect
    - Develop measurable goals to track and trend results on client objectives and key results
    - Contribute to attainment of annual revenue targets

  • Gartner

    Gartner

    3 years 4 months

    • Gartner Graphic

      Retention Programs Manager

      Gartner

      - 10 months

      Ohio, United States

      -Conduct qualitative and quantitative analyses across >20M USD portfolio to drive innovative solutions aimed at contract value retention and growth as well as client value realization and satisfaction
      -Lead strategy sessions with Product, Sales, Services, and Research senior leaders and their respective teams to explore and identify opportunities for increasing client organization support and respective impact
      -Overseeing strategy session output execution via leveraging/building…

      -Conduct qualitative and quantitative analyses across >20M USD portfolio to drive innovative solutions aimed at contract value retention and growth as well as client value realization and satisfaction
      -Lead strategy sessions with Product, Sales, Services, and Research senior leaders and their respective teams to explore and identify opportunities for increasing client organization support and respective impact
      -Overseeing strategy session output execution via leveraging/building cross-departmental relationships and effective delegation
      -Gather, analyze, visualize, and report to executive leadership on the data and insights resulting from key stakeholder partnerships and collaboration across portfolio

    • Gartner Graphic

      Senior Client Success Manager

      Gartner

      - 1 year 7 months

      Fort Myers, Florida, United States

      -Manage client programs within Premium Services suite of memberships—subscribed to by CxOs and their direct reports
      -Iterative engagement with internal and external stakeholders to drive progress and accomplish objectives
      -Diligent focus on planning and coordination with stakeholders to identify requirements, milestones, and success criteria
      -Advise on IT strategy pertaining to all disciplines (Security & Risk, EA, Apps, I&O, PMO, D&A)—align Gartner research and analyst inquiries to…

      -Manage client programs within Premium Services suite of memberships—subscribed to by CxOs and their direct reports
      -Iterative engagement with internal and external stakeholders to drive progress and accomplish objectives
      -Diligent focus on planning and coordination with stakeholders to identify requirements, milestones, and success criteria
      -Advise on IT strategy pertaining to all disciplines (Security & Risk, EA, Apps, I&O, PMO, D&A)—align Gartner research and analyst inquiries to client projects
      -Implement risk management plans according to the severity of risk and requirements of individual portfolios
      -Selected to engage candidates within hiring process via Role Information Sessions and new-hire mentorship
      -Top 10% performer among peers for attainment of 2019 KPIs

    • Gartner Graphic

      Client Success Manager

      Gartner

      - 1 year 1 month

      Fort Myers, Florida, United States

      -Manage client programs within Premium Services suite of memberships—subscribed to by CxOs and their direct reports
      -Iterative engagement with internal and external stakeholders to drive progress and accomplish objectives
      -Diligent focus on planning and coordination with stakeholders to identify requirements, milestones, and success criteria
      -Advise on IT strategy pertaining to all disciplines (Security & Risk, EA, Apps, I&O, PMO, D&A)—align Gartner research and analyst inquiries to…

      -Manage client programs within Premium Services suite of memberships—subscribed to by CxOs and their direct reports
      -Iterative engagement with internal and external stakeholders to drive progress and accomplish objectives
      -Diligent focus on planning and coordination with stakeholders to identify requirements, milestones, and success criteria
      -Advise on IT strategy pertaining to all disciplines (Security & Risk, EA, Apps, I&O, PMO, D&A)—align Gartner research and analyst inquiries to client projects
      -Implement risk management plans according to the severity of risk and requirements of individual portfolios
      -Selected to engage candidates within hiring process via Role Information Sessions and new-hire mentorship
      -Top 10% performer among peers for attainment of 2019 KPIs

  • LexisNexis Graphic

    Client Manager

    LexisNexis

    - 1 year 10 months

    Miamisburg, Ohio

    -Identify candidates for and manage large-volume data batch projects—oversee multi-step sales and implementation process involving multiple departments
    -Cross-segment collaboration to identify opportunities for process improvement and deliver findings and recommendations to management team
    -Partner with credentialing department to aid in positively verifying onboarding clients prior to their access of regulated data
    -Responsible for generating leads, maintaining opportunity pipeline…

    -Identify candidates for and manage large-volume data batch projects—oversee multi-step sales and implementation process involving multiple departments
    -Cross-segment collaboration to identify opportunities for process improvement and deliver findings and recommendations to management team
    -Partner with credentialing department to aid in positively verifying onboarding clients prior to their access of regulated data
    -Responsible for generating leads, maintaining opportunity pipeline, revenue forecasting, and identifying usage trends to grow existing business spend
    -Assumed responsibility over additional territory August-November 2017—achieved business growth and rectification of all client issues prior to territory’s new assignment
    -Delivered EOY 2017 result of 107% to territory revenue plan and 423% to new account quota
    -Provided mentorship and continuous development to two colleagues as they acclimated to their new role on team

  • AT&T

    AT&T

    6 years 6 months

    • AT&T Graphic

      Account Manager

      AT&T

      - 6 months

      Cincinnati, Ohio

      -Operate as a functional expert for reporting and applications within the team, including keeping abreast of industry trends and external benchmarks
      -Work with management and peers in supporting launch of new POS/reporting application and identify opportunities for improvement
      -Mentored and provided extensive peer feedback to numerous colleagues over tenure within role
      -Expert in advanced customer service and device support—make recommendations to promote health of new and existing…

      -Operate as a functional expert for reporting and applications within the team, including keeping abreast of industry trends and external benchmarks
      -Work with management and peers in supporting launch of new POS/reporting application and identify opportunities for improvement
      -Mentored and provided extensive peer feedback to numerous colleagues over tenure within role
      -Expert in advanced customer service and device support—make recommendations to promote health of new and existing business and consumer accounts
      -Customer Rules Service Excellence Award winner in Southern Ohio Market for April 2012

    • AT&T Graphic

      Compliance Security Analyst

      AT&T

      - 1 year

      North Palm Beach, Florida

      -Review and interpretation of all manner of legal demands from both government and civil entities and Install live surveillance orders for law enforcement with troubleshooting support
      -Communicate prolifically and diplomatically with governmental and civil contacts in order to clarify and assist with investigative needs which may involve denial of information
      -Assist in emergency situations in order to determine exigency and release of information contingent on such as well as report PSAP…

      -Review and interpretation of all manner of legal demands from both government and civil entities and Install live surveillance orders for law enforcement with troubleshooting support
      -Communicate prolifically and diplomatically with governmental and civil contacts in order to clarify and assist with investigative needs which may involve denial of information
      -Assist in emergency situations in order to determine exigency and release of information contingent on such as well as report PSAP technical issues to PMs
      -Serve as point-of-contact for AP calls, utilizing Lotus Notes, coordinate with investigators for urgent issues
      -Identify newly emerged legal precedents, as it relates to information compliance, and report findings to senior management
      -Maintain continual awareness of local, state, and national current events to contribute forecasting of ensuing legal demands to leadership team

    • AT&T Graphic

      Sales Operations Manager

      AT&T

      - 1 year 1 month

      Boca Raton, Florida

      -Responsible for leading and coaching team of account managers in a high-volume, fast-paced sales environment
      -Accountable for site KPOs such as staff developmental compliance, inventory management, marketing, and revenue/growth plan
      -Developed relationships with business accounts in area such as Florida Atlantic University and Palm Beach Community College leading to on-site events and high-volume sales
      -Designed and implemented business funnel in order to identify and track potential…

      -Responsible for leading and coaching team of account managers in a high-volume, fast-paced sales environment
      -Accountable for site KPOs such as staff developmental compliance, inventory management, marketing, and revenue/growth plan
      -Developed relationships with business accounts in area such as Florida Atlantic University and Palm Beach Community College leading to on-site events and high-volume sales
      -Designed and implemented business funnel in order to identify and track potential and in-progress B2B opportunities—consequently utilized at market level
      -Instilled and reinforced proven AT&T client engagement behaviors—yielding 100%+ in customer satisfaction results
      -Revived failing site audit to 94% by refining POS/cash management, inventory, and compliance measures

    • AT&T Graphic

      Account Manager

      AT&T

      - 4 years 2 months

      Boca Raton, Florida

      -Operate as a functional expert for reporting and applications within the team, including keeping abreast of industry trends and external benchmarks
      -Work with management and peers in supporting launch of new POS/reporting application and identify opportunities for improvement
      -Mentored and provided extensive peer feedback to numerous colleagues over tenure within role
      -Expert in advanced customer service and device support—make recommendations to promote health of new and existing…

      -Operate as a functional expert for reporting and applications within the team, including keeping abreast of industry trends and external benchmarks
      -Work with management and peers in supporting launch of new POS/reporting application and identify opportunities for improvement
      -Mentored and provided extensive peer feedback to numerous colleagues over tenure within role
      -Expert in advanced customer service and device support—make recommendations to promote health of new and existing business and consumer accounts
      -Customer Rules Service Excellence Award winner in Southern Ohio Market for April 2012

Education

Licenses & Certifications

Volunteer Experience

  • Cincy AI Week Graphic

    Host Committee Member

    Cincy AI Week

    - Present 3 months

    Science and Technology

Languages

  • English

    Native or bilingual proficiency

  • Spanish

    Limited working proficiency

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