“Laurie is a very thorough, detail-oriented person who doesn't just fix the problem and forget about it; she looks for the root cause of the problem and comes up with a solution to keep it from happening again. She takes the time to explain the reason for the problem, steps necessary to correct it, and how it can be prevented in the future, in terms easy for non-technical people to understand. Her strong work ethic and cheerful personality, along with her willingness to "share the knowledge" make her a terrific asset to any team!”
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