Lauren Mecca
Boston, Massachusetts, United States
3K followers
500+ connections
About
Having scaled customer-facing teams 4x and advised startups 10x, I'm now leading…
Articles by Lauren
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The First Step That Can Make or Break Your Customer Success Buildout
The First Step That Can Make or Break Your Customer Success Buildout
By Lauren Mecca
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How to Fix Common Breakdowns Between CS & Product in Your Startup
How to Fix Common Breakdowns Between CS & Product in Your Startup
By Lauren Mecca
Activity
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After 120 episodes of hosting #TheNextCMO podcast, I've decided to hand the host microphone to my friend, co-founder, and co-author of The Next CMO…
After 120 episodes of hosting #TheNextCMO podcast, I've decided to hand the host microphone to my friend, co-founder, and co-author of The Next CMO…
Liked by Lauren Mecca
Experience
Education
Volunteer Experience
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Teacher
Career Collaborative
- Present 6 years 8 months
Social Services
Teach un- and under-employed adults job readiness skills to build careers that change lives and strengthen families.
Publications
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From Forbes: Managing Support Knowledge With AI - Talla Helps Toast
Forbes
I was interviewed by Forbes on Talla's first enterprise pilot with Toast, who achieved a 10% reduction in average call handle time within 3 months of using an early version of Talla's automation platform.
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Customer Testimonial - Botkeeper
Talla
I participated in an early customer testimonial from Botkeeper who used Talla's automation to build culture and share information across distributed teams.
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