Lauren Mecca

Boston, Massachusetts, United States

3K followers 500+ connections

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Boston University Graduate School of Management

About

Having scaled customer-facing teams 4x and advised startups 10x, I'm now leading…

Articles by Lauren

Let's Stop Being 'Trampled by Unicorns'

Let's Stop Being 'Trampled by Unicorns'

By Lauren Mecca

Apr 14, 2021
The First Step That Can Make or Break Your Customer Success Buildout

The First Step That Can Make or Break Your Customer Success Buildout

By Lauren Mecca

Sep 30, 2020
How to Fix Common Breakdowns Between CS & Product in Your Startup

How to Fix Common Breakdowns Between CS & Product in Your Startup

By Lauren Mecca

Aug 26, 2020

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Activity

After 120 episodes of hosting #TheNextCMO podcast, I've decided to hand the host microphone to my friend, co-founder, and co-author of The Next CMO…

After 120 episodes of hosting #TheNextCMO podcast, I've decided to hand the host microphone to my friend, co-founder, and co-author of The Next CMO…

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Experience

Klarity
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Boston, MA
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Education

Boston University Graduate School of Management

Volunteer Experience

Teacher

Career Collaborative

Jan 2018 - Present 6 years 8 months

Social Services

Teach un- and under-employed adults job readiness skills to build careers that change lives and strengthen families.

Publications

From Forbes: Managing Support Knowledge With AI - Talla Helps Toast

Forbes October 10, 2019

I was interviewed by Forbes on Talla's first enterprise pilot with Toast, who achieved a 10% reduction in average call handle time within 3 months of using an early version of Talla's automation platform.

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Customer Testimonial - Botkeeper

Talla July 1, 2019

I participated in an early customer testimonial from Botkeeper who used Talla's automation to build culture and share information across distributed teams.

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