Laurie Brown, CSP, CVP

Laurie Brown, CSP, CVP

Ferndale, Michigan, United States
2K followers 500+ connections

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    Public Speaking, Executive Coaching, Leadership Development, Customer Service, Training, and Corporate Training

About

Business professionals struggle with presenting their ideas to stakeholders, gaining…

Articles by Laurie

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Activity

Experience

  • Laurie Brown Communication Graphic

    Laurie Brown Communication

    Greater Detroit Area

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    Metropolitan Detroit, Michigan

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    Greater Detroit Area

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    Ferndale Michigan

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Education

Licenses & Certifications

Volunteer Experience

  • THERAPY DOGS INTERNATIONAL Graphic

    Animal Handler

    THERAPY DOGS INTERNATIONAL

    - Present 7 years

    Education

    My dog, Jake, and I visit local hospitals, psychiatric hospitals, schools and libraries to help people relax, feel better and experience a bit of joy. He has done over 250 visits.

Publications

  • The Greet Your Customer Manual

    The Difference Press

    How you greet your customer MATTERS. On online poll asked Have you ever stopped doing business with a company because of how you were greeted, either in person or one the phone? 77.9% responded answered yes. Although surely simple, how you greet (or do not greet) your customer has a lasting impact on whether they do business with you. Customer service expert, Laurie Brown and her contributors take you through a comprehensive look at greeting in person, on the phone, through email or on the web.…

    How you greet your customer MATTERS. On online poll asked Have you ever stopped doing business with a company because of how you were greeted, either in person or one the phone? 77.9% responded answered yes. Although surely simple, how you greet (or do not greet) your customer has a lasting impact on whether they do business with you. Customer service expert, Laurie Brown and her contributors take you through a comprehensive look at greeting in person, on the phone, through email or on the web. Included are detailed chapters on Greeting Multi-cultural customers, and Customers with Disabilities. Now readers can learn all the tips and techniques needed to begin the relationship with their customer in an engaging and effective manner.

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  • The Teleprompter Manual

    The Difference Press

    The definitive guide for executives, politicians, broadcasters & speakers. This manual contains everything you need to know to be natural, confident and powerful when addressing any size audience, anytime, anywhere while using the teleprompter.

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  • Brand Aid The Cure for the Common Image

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    Everything you do communicates a message about who you are. How you look, how you communicate, what you do, what you know and how you reach out, has an impact on how you are perceived and how easily you can persuade someone to do what you want them to do. This booklet will help you decide how you want to be perceived by others.
    Use this booklet to learn:
    What is a personal brand
    How you can harness the power of your brand
    The five elements of a brand
    This easy to use booklet will…

    Everything you do communicates a message about who you are. How you look, how you communicate, what you do, what you know and how you reach out, has an impact on how you are perceived and how easily you can persuade someone to do what you want them to do. This booklet will help you decide how you want to be perceived by others.
    Use this booklet to learn:
    What is a personal brand
    How you can harness the power of your brand
    The five elements of a brand
    This easy to use booklet will guide you through creating and living the kind of brand that will set you apart and get you noticed.

    See publication

  • From Knowledge to Impact

    Laurie Brown Communications

  • Tech Talk Translations

    Laurie Brown Communication

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