“Lauren has a keen customer-centric perspective and did a phenomenal job of mapping customer and partner experience as part of a digital transformation for a technology company. She collaborated well with a cross-functional team to identify the key moments that can make or break customer experience in the customer lifecycle and successfully facilitated executive workshops to align the key stakeholders. She stood out in her peer group for her maturity, her ability to grasp complex concepts quickly and to communicate them effectively. She knows how to ask the right questions to tackle tough problems. Lauren not only does great work but also helps other members on the team grow and learn. It was a pleasure to work with her and I strongly recommend her if you are looking for help to drive business value through enhanced customer experiences. ”
Experience
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Education
Honors & Awards
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Cannes Lions - “Code My Crown”
Cannes Lions
Gold - Creative Strategy
Silver (2x) - PR, Entertainment in Gaming
Bronze - Digital Craft -
Effie Awards - “#CROWNProud”
Effie Awards
Silver - Positive Change (Diversity, Equity & Inclusion)
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Shorty Impact Awards - “Dove & LinkedIn: #BlackHairIsProfessional”
Shorty Awards
Winner - Racial Equality
Winner - Platform (LinkedIn) -
ANA Multicultural Awards - “Dove & LinkedIn: #BlackHairIsProfessional”
Association of National Advertisers
Winner - African-American
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Media Plan of the Year Awards
ADWEEK
Best Use of Social
Best Cause Marketing Campaign $1MM+
Recommendations received
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