Laurie Blum

Laurie Blum

Wesley Chapel, Florida, United States
2K followers 500+ connections

About

Experienced senior-level executive with a focus on strong leadership and an expert in all…

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Licenses & Certifications

Publications

  • Seize the moments capturing the 10 most important customer experience moments - Presentation

    Aimia via Loyalty360.org

    In this webinar presentation you will learn what those most important moments are in your customers’ lifecycle, and why a focus on collecting and leveraging “small” data will most directly benefit your ability to build real relationships with best customers.

    From this presentation you will:
    · Gain a clear understanding of small data (what it is and why it’s valuable)
    · Capture the core elements of real relationships
    · Learn about the 10 most important…

    In this webinar presentation you will learn what those most important moments are in your customers’ lifecycle, and why a focus on collecting and leveraging “small” data will most directly benefit your ability to build real relationships with best customers.

    From this presentation you will:
    · Gain a clear understanding of small data (what it is and why it’s valuable)
    · Capture the core elements of real relationships
    · Learn about the 10 most important customer experience moments

    See publication

Organizations

  • MIMA

    -

    - Present

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