About
- 10+ years in Customer Success with a focus on driving business outcomes for executive…
Articles by Leigh
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Curiosity - A Key Skill in Customer Success
Curiosity - A Key Skill in Customer Success
By Leigh Hirnisey
Contributions
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What are the most common barriers to creativity?
One of my favorite phrases is Fail Fast. While the term is commonly associated with software development, the principle of failing fast can be applied more broadly in various fields, emphasizing the importance of early feedback, quick iterations, and a willingness to adapt in the face of challenges. Adopting this concept as a part of your organization's culture can be a differentiator.
Activity
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You can't be on all of the time. This week has come with some speed bumps for me. When you're building a business that can leave you with a bit…
You can't be on all of the time. This week has come with some speed bumps for me. When you're building a business that can leave you with a bit…
Liked by Leigh Hirnisey
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There is something so special about Cin7 Partner Summit. It’s hard to describe. People travel from all across the world, yet it feels intimate…
There is something so special about Cin7 Partner Summit. It’s hard to describe. People travel from all across the world, yet it feels intimate…
Liked by Leigh Hirnisey
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I can't wait to join SCIHRA to discuss compensation and total rewards! 🎉 I will have the latest data on 2025 salary budgeting and pay range movement…
I can't wait to join SCIHRA to discuss compensation and total rewards! 🎉 I will have the latest data on 2025 salary budgeting and pay range movement…
Liked by Leigh Hirnisey
Experience
Education
Licenses & Certifications
Volunteer Experience
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Customer Experience Advisory Board Member
Valparaiso University
- 1 year 1 month
Board members make a number of contributions to the program, including:
1. Preserving and enhancing the reputation and quality of the program through strategic review of our credit and noncredit offerings to the community, as well as helping to build our value to the business community.
2. Offering expert guidance to our faculty and students through occasional classroom visits, forums and conferences, and input on our programs.
3. Promoting the program’s goal of linking industry with…Board members make a number of contributions to the program, including:
1. Preserving and enhancing the reputation and quality of the program through strategic review of our credit and noncredit offerings to the community, as well as helping to build our value to the business community.
2. Offering expert guidance to our faculty and students through occasional classroom visits, forums and conferences, and input on our programs.
3. Promoting the program’s goal of linking industry with academia to help ensure that our work is relevant and benefits the business community. -
Women Fighting Cancer of Indiana Ambassador
American Cancer Society
- Present 3 years 5 months
Health
Support the ResearcHERS movement - ResearcHERS empowers women to fundraise in support of women-led cancer research, but it's more than just a fundraising campaign. ResearcHERS is a movement. A sisterhood of purpose determined to sustain women-led cancer research and recognize the female trailblazers in the field. While the American Cancer Society has funded 49 researchers who have gone on to receive the Nobel Prize, none of them has been a woman...yet. Join the ResearcHERS movement and help us…
Support the ResearcHERS movement - ResearcHERS empowers women to fundraise in support of women-led cancer research, but it's more than just a fundraising campaign. ResearcHERS is a movement. A sisterhood of purpose determined to sustain women-led cancer research and recognize the female trailblazers in the field. While the American Cancer Society has funded 49 researchers who have gone on to receive the Nobel Prize, none of them has been a woman...yet. Join the ResearcHERS movement and help us fuel the future of women-led cancer research.
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Business Mentor
Torch
- Present 6 years 8 months
*Help young professionals thrive by sharing knowledge.
*Practice the craft of mentoring with a high performing professional.
*Benefit from exposure to new and innovative perspectives.
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Team Captain
Susan G. Komen for the Cure
- Present 15 years 9 months
Health
I am a Team Captain for a Race for the Cure team and have raised $500+ per year for the last several years.
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Memory Walk Team Captain
Alzheimer's Association
- Present 17 years 1 month
Health
I am a Team Captain and raise funds on a yearly basis to support the Alzheimer's Association.
Publications
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The Effect of Context on the Silver Ceiling: A Role Congruity Perspective on Prejudiced Responses
Personality and Social Psychology Bulletin
Three studies examined role incongruity as a source of age bias in hiring decisions. Building on previous research demonstrating contextual variation in prejudice, the authors predicted that prejudiced responses emerge particularly in contexts where group stereotypes misalign with the requirements of social roles. Findings indicate that (a) older workers are particularly penalized in occupational contexts that are quickly changing, (b) older workers are perceived as less adaptable than…
Three studies examined role incongruity as a source of age bias in hiring decisions. Building on previous research demonstrating contextual variation in prejudice, the authors predicted that prejudiced responses emerge particularly in contexts where group stereotypes misalign with the requirements of social roles. Findings indicate that (a) older workers are particularly penalized in occupational contexts that are quickly changing, (b) older workers are perceived as less adaptable than younger workers, and (c) the tendency to prefer younger than older workers more for a dynamic than a stable company is mediated by perceptions of adaptability. Finally, adaptability perceptions better predicted hiring bias than did global evaluations of older people and levels of contact with older people. These experiments provide initial evidence that perceived fit to roles is a determinant of contextual variation in prejudiced responses.
Other authors -
Organizations
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Gain Grow Retain
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- PresentCustomer Success Community for B2B SaaS Leaders
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IndySHRM
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- PresentIt is the mission of IndySHRM to engage human resource professionals by providing comprehensive and up-to-date resources and opportunities to build professional relationships that will enhance their effectiveness as HR leaders. IndySHRM is committed to advancing the human resource profession and the capabilities of all human resource professionals in central Indiana.
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Human Resource Professional Development Association
Treasurer
-The Human Resource Professional Development Association is the newest SHRM affiliate chapter in Indiana and we are proud to carry the title of 2009 Indiana Chapter of the Year. We serve the Indianapolis market operating primarily on the north side of Indianapolis. We are a dedicated group of professionals who are interested in enhancing our professional development. Our programs are focused on providing new skills or information to our members.
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💥Resilience: My Journey Back💥 This year brought unexpected challenges my way, leading to my absence in recent months. I wanted to share my journey…
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"Every step I'm taking Every move I make feels Lost with no direction My faith is shaking" 🎤 "The Climb" by Miley Cyrus AND ALSO 🎤 Me, Last…
"Every step I'm taking Every move I make feels Lost with no direction My faith is shaking" 🎤 "The Climb" by Miley Cyrus AND ALSO 🎤 Me, Last…
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The past month has been one of the hardest periods of my life. My wife gave birth to our son Theo 4 weeks early in dramatic fashion as his heart rate…
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Earlier this week, we had the pleasure of sharing lunch with Cultivate Talent, Tercera and a fantastic group of Indy-based CEOs. If you know us…
Earlier this week, we had the pleasure of sharing lunch with Cultivate Talent, Tercera and a fantastic group of Indy-based CEOs. If you know us…
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