About
I am the founder and CEO of HiOperator, a disruptive AI-augmented customer service…
Articles by Liz
-
HiOperator Supercharges Customer Support with HiLite AI
HiOperator Supercharges Customer Support with HiLite AI
By Liz Tsai
Activity
-
"Fail fast, fail early, and fail often"—a principle John McCahan adopted from the military that has proven invaluable in his successful customer…
"Fail fast, fail early, and fail often"—a principle John McCahan adopted from the military that has proven invaluable in his successful customer…
Shared by Liz Tsai
-
Hear me when I say - the most valuable insights in customer service come straight from the front-line agents. Even in a remote setup, agents are the…
Hear me when I say - the most valuable insights in customer service come straight from the front-line agents. Even in a remote setup, agents are the…
Shared by Liz Tsai
-
If anyone understands how to scale a customer service team for the holidays, it's John McCahan. The challenge isn't just about adding more…
If anyone understands how to scale a customer service team for the holidays, it's John McCahan. The challenge isn't just about adding more…
Shared by Liz Tsai
Experience
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Education
-
-
-
Minors: Political Science and Biomedical Engineering.
-
-
Publications
-
4D Printing: Towards Biomimetic Additive Manufacturing
Additive Manufacturing & 3D Printing International Conference
Other authors -
-
Freeform 3D Printing: toward a Sustainable Approach to Additive Manufacturing
Green Design, Materials and Manufacturing Processes published by Taylor & Francis Green Design, Materials and Manufacturing Processes published by Taylor & Francis , ISBN: 978-1-138-00046-9
Most additive manufacturing technologies, such as 3D printing, utilize support materials in the fabrication process. Beyond the technical challenges of support removal, these materials are wasteful – increasing fabrication and processing time while impacting quality. This paper presents “Freeform Printing”, a novel design approach for 3D printing without additional auxiliary structures. A 6-axis KUKA robotic arm is repurposed as a 3D printing platform onto which custom-designed thermoplastic…
Most additive manufacturing technologies, such as 3D printing, utilize support materials in the fabrication process. Beyond the technical challenges of support removal, these materials are wasteful – increasing fabrication and processing time while impacting quality. This paper presents “Freeform Printing”, a novel design approach for 3D printing without additional auxiliary structures. A 6-axis KUKA robotic arm is repurposed as a 3D printing platform onto which custom-designed thermoplastic extruders are attached. We demonstrate freeform extrusion using a round nozzle attached to an active air-cooling unit, which solidifies the material upon extrusion. In addition, we present a method for printing geometrically complex structures using a multi-strand extrusion nozzle. The experiments presented in this paper, combined with their evaluation and analysis, provide proof-of-concept for Freeform Printing without support materials. They represent a sustainable approach to additive manufacturing and digital fabrication at large, and point towards new possible directions in sustainable manufacturing.
Other authors -
-
CNSILK: Spider-Silk Inspired Robotic Fabrication
Proceedings of Rob-Arch 2012: Robotic Fabrication in Architecture, Art and Design
Other authors -
-
Digital anisotropy: A variable elasticity rapid prototyping platform
Virtual and Physical Prototyping
Other authors -
-
Single entry tunneler [SET] for hemodialysis graft procedures
Transactions of the ASME, Journal of Medical Devices
Other authors -
-
Functionally Graded Rapid Prototyping
Proceedings of VRAP: Advanced Research in Virtual and Rapid Prototyping
Other authors -
Honors & Awards
-
Winner of the MIT 100k Accelerate Competition
-
-
IDEAS MIT Global Challenge Award
-
-
James Dyson Award Runner Up
-
-
Winner, Best Product Design, MIT Hacking Medicine Conference
-
-
MIT Jeffrey L. Pressman Award
-
-
MIT Alex Laats (1989) Undergraduate Research Award
-
Languages
-
English
Native or bilingual proficiency
-
Chinese
Professional working proficiency
More activity by Liz
-
Taking on big projects can be intimidating, especially when they seem overwhelming at first glance. John McCahan, VP of Customer & Member Care at…
Taking on big projects can be intimidating, especially when they seem overwhelming at first glance. John McCahan, VP of Customer & Member Care at…
Shared by Liz Tsai
-
CX is at the core of retention efforts—without a great customer experience, the likelihood of customers sticking around diminishes unless your…
CX is at the core of retention efforts—without a great customer experience, the likelihood of customers sticking around diminishes unless your…
Shared by Liz Tsai
-
Leadership isn’t just about setting expectations; it’s about embodying the values you want your team to embrace. I really connected with this when…
Leadership isn’t just about setting expectations; it’s about embodying the values you want your team to embrace. I really connected with this when…
Shared by Liz Tsai
-
Empathy isn’t just a nice-to-have; it’s essential. Eli Weiss shares an experience that underscores this truth. Imagine being on the phone with a…
Empathy isn’t just a nice-to-have; it’s essential. Eli Weiss shares an experience that underscores this truth. Imagine being on the phone with a…
Shared by Liz Tsai
-
I can't wait to host John and the timing of this conversation couldn't be better! One of the reasons I built HiOperator is to help brands support…
I can't wait to host John and the timing of this conversation couldn't be better! One of the reasons I built HiOperator is to help brands support…
Shared by Liz Tsai
Other similar profiles
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore MoreOthers named Liz Tsai in United States
-
Liz Tsai
Senior Visual Designer, Influenster at Bazaarvoice
-
Liz Tsai
Au pair at Culture Care
-
Liz Tsai
--
-
Liz Tsai
Lee University的學生
22 others named Liz Tsai in United States are on LinkedIn
See others named Liz Tsai