Manoj Sharma, MBA BSHI

Agree...Storytelling is an essential skill for effectively communicating data findings to non-technical stakeholders. To illustrate this, I would like to share the approach we took during a healthcare IT integration project. We first clearly defined the problem, which was fragmented patient data across multiple systems. Then, we outlined the solution, involving tools like Smart Sheets and Jira to streamline processes. The outcomes were significant: we saw increased patient portal usage and improved satisfaction scores, demonstrating the project's tangible benefits. This narrative technique not only made the complex data more accessible but also engaged stakeholders by showing them the real-world impact of our work.

In my experience, I've found that conducting a thorough needs assessment to prioritize tasks based on urgency and impact is essential. For instance, while leading a project to integrate patient portals and EHRs, we conducted detailed assessments to identify critical tasks that needed immediate attention, such as securing patient data and streamlining access to medical records. Transparent communication and data-driven decision-making are crucial for making fair and efficient resource allocation decisions without adding unnecessary assumptions. By involving clinical staff, IT team, and patients in decision-making, we effectively addressed concerns and achieved successful project implementation, enhancing patient care and satisfaction.

For me, this has been particularly valuable in my work with clients. Just like understanding clients' needs is essential for building strong relationships, listening to colleagues' feedback can offer new perspectives you might not have considered. It's not about blindly accepting everything as true, but about recognizing that there's often something to learn from every piece of feedback. In my experience, taking this approach has often led to better project outcomes and stronger team collaboration. It's amazing how much you can gain just by listening.

Absolutely, maintaining objectivity is about finding that delicate balance in client interactions. It's crucial to neither agree blindly to appease nor push back excessively, but rather to navigate with clarity and empathy. This approach fosters constructive dialogue and sustainable solutions, ensuring client needs are met effectively.

Throughout my career, staying objective has been critical, especially when tensions run high. Here’s how I apply this principle: In high-stress situations, I separate people from problems, ensuring discussions stay productive and solutions-focused. Leading major accounts and strategic initiatives, I keep a professional and calm demeanor, which helps steer conversations in a constructive direction. By staying objective, I help others approach conflicts rationally, creating a more collaborative environment. In complex projects, like implementing EHR systems, I ensure decisions are based on data and analysis, not emotions.

In my experience, dealing with high-pressure conflicts as a consultant requires strategic thinking and effective communication. Some steps to take are; Stay Calm and Collected: Remain composed and set a positive tone. Active Listening: Listen actively and ensure everyone feels heard. Identify the Root Cause: Leverage problem-solving skills to uncover the underlying issues. Empathy and Understanding: Show empathy to build trust. Clear Communication: Use strong communication skills to focus on facts and avoid blame. Propose Practical Solutions: Offer actionable solutions. Facilitate Collaboration: Encourage teamwork to bring together different ideas and perspectives. Follow-Up: Monitor progress and provide support.