Marissa Gardner

As a female, I support this message ☝🏼😅 Also: • Do a lot of listening. • Ask a lot of good questions. • Find the right people and hang onto them. • Speak up when it counts. • When you speak up, be sure what you’re saying is purposeful and thought through. • Bring solutions to the table with you. • Read the book, “Expect to Win.” • Act, dress and speak for the role you want, not necessarily the role you have. It naturally elevates how you show up on the daily. • BOUNDARIES. Draw them, share them, keep them. Go get em’ 👑 👠

I’d focus on interpreting data in a simple and intelligent way. Data analysis is a great skill to have, but if you can’t interpret it to others in a way that makes sense and drives change, it’s just data analysis. Part 1: Understand what data strata can drive the quickest results. Part 2: Dive into every detail of understanding that. Part 3: Break it down into the simplest terms for your team. Part 4: Set a plan in motion that enables your findings to drive powerful change and implement stronger process. Part 5: Change the world ✔️🤓

When we think of providing value it can be tempting to think of the features of our product and the value those features provide. But, if we don’t first understand the problems our customer is facing, how do we provide true value? If we “sell,” based on OUR perceived values over our clients values, we’re missing the point. To maximize value, here are some good starting points: 1. Understand what your client values and what they don’t. 2. Understand which problems are largest and most painful first. 3. Ask them to describe solutions they have considered and why they do or do not work? 4. Ask what happens if they don’t make a change? And if they do? True value comes from guiding people in tough positions to optimal solutions.

Asking the right questions is great, but to be most effective with this approach, it needs to be accompanied by: 1. Seeking to understand their perspective before responding. For example, I work in senior living. If someone tells me they don’t want to move because they don’t want to sell their home, my response should not be: “I’ll get you a realtor.” Instead, consider: •How long have you lived in your home? •What do you love about your home? •Tell me what it was like when you first moved into your home? •Is there anything in your home you would change if you had a magic wand? Seek first to understand. The rest will flow naturally.

I did a case study for our company that revealed top level leaders spend an average of 65+ hours per month in meetings 😯 I would say the root cause of this is typically a few different things: 1. Lack of vision. 2. Lack of process. 3. Lack of accountability. Improve these three areas across each department and watch how efficient you become with your time.

1. Set clear intentions. Physicians don’t always appreciate being grilled with questions. If you want to better understand your care plan, clearly map out where you lack. Then, articulate clearly what you do understand and ask them to fill in the gaps. 2. Share your why. Helping your doctor to better understand your health goals is a great way to foster a shift from healthcare facilitator to healthcare partner. 3. Educate yourself. Knowledge is power. It also communicates to your physician that you desire a care partnership. Putting in the work and preparation beforehand subconsciously sets the expectation for your doc to do the same.