Mark Arian

“I have worked with Mark across a couple of companies and relationships. My first experience with Mark was as a customer. Mark was at Hewitt and I was part of the executive team in AXP's Technology group. That first experience established respect for his strategic thinking, his customer focus, his ability to bring value-added experience and services to the table both personally and thru his team. Other attributes which clearly came across in the engagement were Mark's decisiveness, his integrity, his effort and success in learning my business objectives and putting useful solutions on the table. What anyone who knows Mark well would also add is that he's just a lot of fun to work with. When I decided to channel my experience into a consulting role, Mark quickly suggested working with him at Towers Perrin, where he had moved to, covering M&A. My role was to provide IT executive and BPO expertise on engagements. I worked with Mark on several engagements and prospected across a wide set of prospects and industries with good success. Mark was the client-facing exec on these new business opportunities and on a number of client engagements. These customers saw what I previously saw as a customer. Mark was exceptional at building trust and confidence and relationship with clients. He demonstrated his commitment and skill at learning their business and guiding the TP team to structure a strong approach to achieving the client's desired outcome. Mark was also very effective at assembling the best team to deliver; these teams consistently had great skill and great energy and delivered for the client. Mark's leadership style and presence was a big factor in that success. Overall, an extraordinary leader in the advisory services space. And I will emphasize again the part about being fun to work with!”

“I engaged Mark Arian to lead the Human Capital work associated with a major reengineering effort of our Mileage Plus Customer Loyalty Program at United Airlines. Mark is one of the brightest and most talented business consultants I have ever worked with and he made an enormous contribution to the success of our transformation. He quickly became highly respected throughout the organization and his focus on successful execution and business impact was outstanding. I would highly recommend Mark for any complex Human Capital consulting projects. Marc L. Ugol Former Chief Human Resources Officer - UAL Corporation”