Matt Serna
Washington, District of Columbia, United States
2K followers
500+ connections
Washington, District of Columbia, United States
2K followers
500+ connections
About
Purpose-driven marketing executive, focused on accelerating revenue for category-defining…
Articles by Matt
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Defining the Future of Customer Service: Why I joined Replicant
Defining the Future of Customer Service: Why I joined Replicant
By Matt Serna
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Notable: Healthcare’s Next Rocketship Company
Notable: Healthcare’s Next Rocketship Company
By Matt Serna
Activity
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Contrary to popular belief, having a GTM team offsite will not fix your go-to-market problem. Neither will a pipeline meeting on Wednesdays…
Contrary to popular belief, having a GTM team offsite will not fix your go-to-market problem. Neither will a pipeline meeting on Wednesdays…
Liked by Matt Serna
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🔥 Integrating AI into your contact center shouldn't feel like a tightrope act. Learn how to get the most out of AI while avoiding the common…
🔥 Integrating AI into your contact center shouldn't feel like a tightrope act. Learn how to get the most out of AI while avoiding the common…
Liked by Matt Serna
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😎 Replicant's summer of growth continued this week with our latest product marketing addition! Welcome to the team Raymond Hwang! Learn more…
😎 Replicant's summer of growth continued this week with our latest product marketing addition! Welcome to the team Raymond Hwang! Learn more…
Liked by Matt Serna
Experience
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Education
Languages
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English
Native or bilingual proficiency
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Portuguese
Limited working proficiency
Recommendations received
1 person has recommended Matt
Join now to viewMore activity by Matt
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I just passed my 3 month mark at Replicant, and wanted to share a brief reflection on my time so far. Our market - conversational AI - is growing…
I just passed my 3 month mark at Replicant, and wanted to share a brief reflection on my time so far. Our market - conversational AI - is growing…
Posted by Matt Serna
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🎶 “Been on hold for 1 hour 58 minutes. I had to know what I was dancing to.” Are you among the quiet crowd that secretly loves some good hold…
🎶 “Been on hold for 1 hour 58 minutes. I had to know what I was dancing to.” Are you among the quiet crowd that secretly loves some good hold…
Liked by Matt Serna
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⏳ Every year, agents spend millions of minutes completing tasks that IVRs could not. That's just one of the reasons why the cost of old-school…
⏳ Every year, agents spend millions of minutes completing tasks that IVRs could not. That's just one of the reasons why the cost of old-school…
Liked by Matt Serna
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Over the last 4 years, Directive has run over $75M in Linkedin ads for the top companies in tech. Here are the 5 biggest mistakes I see SaaS…
Over the last 4 years, Directive has run over $75M in Linkedin ads for the top companies in tech. Here are the 5 biggest mistakes I see SaaS…
Liked by Matt Serna
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