Melody Wilding, LMSW
New York, New York, United States
46K followers
500+ connections
About
Are you a high-performing leader who:
✅ Thinks & feels everything more deeply?…
Courses by Melody
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Managing Your Emotional Response to Workplace Stress40m
Managing Your Emotional Response to Workplace Stress
By: Melody Wilding
Articles by Melody
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Denied a Raise? 6 Steps to Take Right Now
Denied a Raise? 6 Steps to Take Right Now
By Melody Wilding, LMSW
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5 Ridiculously Useful Ways to Control Your Emotions Under Pressure
5 Ridiculously Useful Ways to Control Your Emotions Under Pressure
By Melody Wilding, LMSW
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How to Stop Overthinking & Start Trusting Your Gut to Make Better Decisions at Work
How to Stop Overthinking & Start Trusting Your Gut to Make Better Decisions at Work
By Melody Wilding, LMSW
Contributions
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How can you avoid empathy fatigue when dealing with difficult clients or customers?
The assertiveness formula is a simple 3-part framework to express yourself. Situation: Describe facts or behavior you'd like to address. Feeling: Express your stance using an "I" statement Need: State what you need or want to happen in order to resolve the situation. For example, say a colleague interrupts you while you are speaking. You can use the assertiveness formula to communicate your concerns effectively: Situation: "When you interrupt me while I'm speaking in a meeting..." Feeling: "I feel disrespected and frustrated because I am not able to finish my thoughts..." Need: "I would appreciate it if you could wait until I have finished speaking before adding your comments."
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How can you avoid empathy fatigue when dealing with difficult clients or customers?
There’s 6 areas of self-care: 1. Physical self-care – includes exercise, eating well, hydrating, taking a sick day, and getting enough sleep. 2. Emotional self-care - acknowledging, honoring, accepting your feelings, setting boundaries, and saying no. 3. Spiritual self-care broadly - any ritual or practice that connects you to your higher self like meditation, time in nature, and journaling. 4. Intellectual self-care - reading a book or listening to podcasts also falls under this category. 5. Social self-care - building relationships and making connections. 6. Safety and security self-care - Taking care of your finances and planning your career path
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How can you avoid empathy fatigue when dealing with difficult clients or customers?
It's tempting to take on extra work in an effort to be helpful and serve others. First, assess whether the project will contribute to your development in a meaningful way. If not, and your primary job responsibilities would suffer, then it’s wise to decline. Start with gratitude. You can share that while you’re excited to be considered for the opportunity, it’s not something you can take on at the moment given your other demands. This strategy, known as a relational account, involves referencing your commitment to other people, and has been shown to communicate care and help you project conscientiousness.
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How can you avoid empathy fatigue when dealing with difficult clients or customers?
Highly sensitive professionals may be more susceptible to empathy fatigue due to the unique way in which they process emotions and interact with the world around them. These individuals pick up on more stimuli in the environment (such as clients' body language and facial expressions). Not only do the brains of highly sensitive people notice and attune to the emotions of others, but they also process more deeply. While being intuitive, empathetic, and attuned to the needs of others can be assets, these same qualities can also make highly sensitive professionals more vulnerable to the negative effects of prolonged exposure to suffering.
Activity
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Lies we tell ourselves: “I shouldn’t care what people think of me.” Of course you care what people think of you. We all do. It’s the most human…
Lies we tell ourselves: “I shouldn’t care what people think of me.” Of course you care what people think of you. We all do. It’s the most human…
Liked by Melody Wilding, LMSW
Experience
Education
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Columbia University in the City of New York
Activities and Societies: Columbia University Career Coaches Network
The Columbia Career Coaches Network is a fee-based service of accredited professional alumni career coaches who help Columbia students and alumni reach their career goals.
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Activities and Societies: New Jersey Folk Festival, Psi Chi, National Society of Collegiate Scholars, Delta Epsilon Iota, Cognitive Science Club, Big Buddy Mentor Program, Emerging Leaders Institute
Awards and Honors:
Rutgers College Dean’s List
Rutgers College Honors Program
Academic Excellence Scholarship Recipient
Harriet and Robert Druskin Endowed Scholarship
Jerome and Lorraine Aresty Research Scholarship
Department of Psychology Cooper Scholarship
Rutgers School of Arts and Sciences Dean’s List
Personality Psychology Student Teaching Assistant
Emerging Leaders Institute, “Most Dedicated Member” Award
National Italian American…Awards and Honors:
Rutgers College Dean’s List
Rutgers College Honors Program
Academic Excellence Scholarship Recipient
Harriet and Robert Druskin Endowed Scholarship
Jerome and Lorraine Aresty Research Scholarship
Department of Psychology Cooper Scholarship
Rutgers School of Arts and Sciences Dean’s List
Personality Psychology Student Teaching Assistant
Emerging Leaders Institute, “Most Dedicated Member” Award
National Italian American Scholarship Recipient
Licenses & Certifications
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Licensed Master of Social Work
New York State
Volunteer Experience
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Chapter Champion - Athletes for Alzheimer's
Alzheimer's Association
- 6 months
Health
Publications
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Harvard Business Review
Harvard Business Review
As a contributor to Harvard Business Review, my article frequently top the "Most Popular" list for weeks.
Honors & Awards
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"Most Innovative Coaches" Award from Business Insider
Business Insider
Organizations
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Columbia University Alumni Association
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Recommendations received
18 people have recommended Melody
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