“Michael is fantastic to work with. First, he cares deeply about the people around him and takes their thoughts into consideration before making any decisions. Secondly, to the point around making decisions, he really takes the time to evaluate and do his best to make a decision that is best for his team and the company. By taking this approach, Michael is able to achieve maximum outcomes while creating deep relationships with those around him. He's a great leader who is just starting to scratch the surface of his overall potential!”
About
As a skilled Customer Service professional with experience spanning across multiple…
Activity
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Approachable leaders drive better customer experiences because they stay closely connected to what’s happening on the front lines. The contact center…
Approachable leaders drive better customer experiences because they stay closely connected to what’s happening on the front lines. The contact center…
Liked by Michael Ludwig
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Zowie's customers don’t need to be experts in AI. We’ve got their back. They can focus on what they do best, while our AI and dedicated team handle…
Zowie's customers don’t need to be experts in AI. We’ve got their back. They can focus on what they do best, while our AI and dedicated team handle…
Liked by Michael Ludwig
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Had an absolutely amazing dinner last night with the Empath Club, hosted by the incomparable Jess Cervellon and Eli Weiss - thank you for creating…
Had an absolutely amazing dinner last night with the Empath Club, hosted by the incomparable Jess Cervellon and Eli Weiss - thank you for creating…
Liked by Michael Ludwig
Experience
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Education
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California State University-Monterey Bay
Activities and Societies: Student Government, Residential Housing Association
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Licenses & Certifications
Honors & Awards
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The 15 Best Facebook Posts Ever Written
writtent.com
There’s a right and a wrong way to incite discussion on your brand page. Bringing up politics or religion is almost never okay in any circumstance. Asking for your fans’ opinion on something they might not agree with, like Lexus did with their custom-painted vehicle, is almost always a success, as you can see from their nearly 10,000 shares.
http://writtent.com/blog/15-best-facebook-posts-ever-written/ -
Top 100 Most Social Customer Service Pros on Twitter
Huffington Post
"...a list of the top 100 customer service and experience management professionals who exemplify excellence in customer service."
In today's knowledge sharing and connected economy, your customer facing frontline employees represent your company's brand. Your brand is what people are saying about you when you're not in the room. The web is the room and it's social. Some companies today view social media as strictly a marketing tool - this is a mistake. I am also the chief marketing…"...a list of the top 100 customer service and experience management professionals who exemplify excellence in customer service."
In today's knowledge sharing and connected economy, your customer facing frontline employees represent your company's brand. Your brand is what people are saying about you when you're not in the room. The web is the room and it's social. Some companies today view social media as strictly a marketing tool - this is a mistake. I am also the chief marketing officer for our company and I believe that customer service is your most important marketing asset. The customer experience must be in the forefront of everything that we do. Customer experience is simply a collection of memories. Companies must be easy to do business with and they must hire and keep memorable employees.
http://www.huffingtonpost.com/vala-afshar/the-top-100-most-social-c_b_3652508.html
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Inside Branch with Co-Founder, Sib Mahapatra 🎥 In this exclusive interview, Sib shares how Branch sets ambitious NPS goals, aiming to surpass even…
Inside Branch with Co-Founder, Sib Mahapatra 🎥 In this exclusive interview, Sib shares how Branch sets ambitious NPS goals, aiming to surpass even…
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