Michelle Monroe Rowan, CFE

Some of the benchmarks you can create: - days to open across the system - days to break even - customer, employee, and franchisee satisfaction scores - % of revenue that is people vs operations costs.

In addition to the recommendations here on which KPI's to track, I would call out it's important to SHARE them with the whole network. The more franchisees can see how their business compares to others in the system, the stronger they will be for it. More data is better, but if you are nervous to get started- show them vs top quartile, or average, or their region. It's harder to go back & ask franchisees to share more- so if you are just starting out, make it part of your culture from the start that transparency makes everyone in the brand stronger.

A sixth way to increase employee engagement is to empower and trust your employees. You need to give them autonomy, responsibility, and authority to make decisions, take actions, and manage their work. This will help them feel more confident, competent, and accountable for their results. You can empower and trust your employees by delegating tasks, setting clear goals and expectations, providing guidance and support, and avoiding micromanagement.

A fifth way to increase employee engagement is to solicit and act on feedback from your employees. You need to listen to their opinions, suggestions, and concerns, and show that you value and respect their input. This will help them feel heard, respected, and involved in the decision-making process. You can solicit and act on feedback through various tools, such as surveys, polls, focus groups, suggestion boxes, or one-on-one meetings.

A third way to increase employee engagement is to provide training and development opportunities for your employees. You need to invest in their skills, knowledge, and career growth. This will help them improve their performance, learn new things, and achieve their potential. You can provide training and development opportunities through various means, such as online courses, workshops, coaching, mentoring, or cross-training.

Another way to increase employee engagement is to recognize and reward your employees for their achievements, efforts, and contributions. You need to show your appreciation and gratitude for their work, and celebrate their successes. This will boost their morale, motivation, and loyalty. You can recognize and reward your employees through various methods, such as verbal praise, thank-you notes, certificates, bonuses, incentives, or gifts. We have 7 tips here- https://tour.franchisebusinessreview.com/posts/7-simple-ways-to-build-employee-engagement/