Mike Armour

Directed the technical design & development of the shared services center’s Service platform and customer B2B portal (based on the Salesforce platform). Responsible for increasing business & technical collaboration, improving technical team productivity & throughput, and prioritizing business needs. Managing the rollout/migration of 2,000+ customers to the newly established B2B customer portal.

Led the development of the vision & business case for a 500-person shared services center encompassing customer service, financial operations and direct procurement; subsequently directed the standup, implementation and launch of the $15M capital investment. Responsible for: coordinating cross-functional teams in establishing the new organization, processes and technology needed to support $8B of revenue and 2,000+ customers, providing executive leadership updates and driving decision making… Show more

Led the development of the vision & business case for a 500-person shared services center encompassing customer service, financial operations and direct procurement; subsequently directed the standup, implementation and launch of the $15M capital investment. Responsible for: coordinating cross-functional teams in establishing the new organization, processes and technology needed to support $8B of revenue and 2,000+ customers, providing executive leadership updates and driving decision making and issue resolution. Show less

Successfully led a high-risk – zero fees if acceptance criteria not met - $10 million joint software development/ implementation for a 1,200+ person global purchasing organization for a Fortune 5 company. Recognized as one of the largest and broadest services projects ever delivered by Ariba.

Managed the design and implementation of a new group to provide oversight and governance of all Mortgage-related processes and procedures for a large Regional Bank in response to a Federal Reserve regulatory consent order. Launching the new group required defining the group's strategy, designing the group's org structure and staffing, developing the group's supporting processes and tools (including metrics), and delivering training to over 300 stakeholders and communications to the entire… Show more

Managed the design and implementation of a new group to provide oversight and governance of all Mortgage-related processes and procedures for a large Regional Bank in response to a Federal Reserve regulatory consent order. Launching the new group required defining the group's strategy, designing the group's org structure and staffing, developing the group's supporting processes and tools (including metrics), and delivering training to over 300 stakeholders and communications to the entire 2,500+ Mortgage organization. Show less

Achieved Board level recognition leading a 30-person project team in completing $3.5 Million worth of enhancements to an existing chemical industry consortium digital marketplace after previous project management team failed.

Led a detailed spend and inventory management assessment of the procurement practices of a $300+ Million not for profit healthcare organization. Identified vendors and products to target for increased savings opportunities, and developed senior management and procurement reports to facilitate improved expense monitoring, decision making, and contract negotiating.

Structured and directed the PMO for a cross-enterprise, multi-year, and multi-phase $15+ Million IRA process and technology project focused on improving operational effectiveness and preparing this Top 5 bank to be better capitalize on its Retirement strategy. The project’s NPV was over $100 Million and impacted all aspects of the organization (clients, bank and brokerage branches, licensed bankers, FA/SA’s, and Operations).

Established and led two merger integration Program Management Offices (PMOs) in the Financial Services industry.
- Managed a $40 Million, 200+ person team responsible for integrating a Top 3 Brokerage firm’s products, processes and systems into the merging operations/infrastructure of two Top 10 banks. Drove the resolution of numerous high profile, mission critical issues and decisions. Regularly presented to Bank/Brokerage executive leadership.
- Managed a $25 Million project… Show more

Established and led two merger integration Program Management Offices (PMOs) in the Financial Services industry.
- Managed a $40 Million, 200+ person team responsible for integrating a Top 3 Brokerage firm’s products, processes and systems into the merging operations/infrastructure of two Top 10 banks. Drove the resolution of numerous high profile, mission critical issues and decisions. Regularly presented to Bank/Brokerage executive leadership.
- Managed a $25 Million project integration team responsible for a series of Asset Management Account related initiatives that were required to fully integrate products and services of two of largest Brokerage firms in the U.S. Scope of conversion effort: 525k accounts and ~$135Billion in Assets Under Management.
Show less

Managed and guided the implementation of a sales force transformation project in four U.S. sales markets for one of the largest Consumer Products distributors in the world. The program/project included developing and implementing a standard project plan to train, re-tool and equip front line sales associates to increase revenue and customer focus. The project was executed on time and on budget and resulted in profit growth of 11% year over year in selected markets.