Mike O'Toole
Kansas City, Missouri, United States
1K followers
500+ connections
About
A high-performing and energetic leader specializing in the restaurant industry, I have…
Articles by Mike
Activity
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I’m excited to have Christine Belknap joining Team TruGreen. She is a great people leader who is going to help us continue to drive our One Team…
I’m excited to have Christine Belknap joining Team TruGreen. She is a great people leader who is going to help us continue to drive our One Team…
Liked by Mike O'Toole
Experience
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Education
Publications
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Values That Make Good Sense: TROPIC
Arguably the single most important decision our leadership team made was to sit down and determine what we loved and what we righteously hated to determine our collective core values. The process changed the way our team interacts, and how we do business and the results were incredible.
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Training is Tangible, Not Theoretical.
Company Blog Post
Leadership in training execution. Driving results through buy-in and partnership.
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Aim Small Miss Small: Franchisee Focused
Company Blog Post
"Jack of all trades, master of none" is a saying used to describe someone who is ok at a lot of things but usually not great at any of them. In franchise operations support, more often than not there are great people that are indeed masters in one area or the other but are forced to be a "jack of all trades". This article explains how we disrupted the norm and focused our team's strengths to help franchisees drive results and record profits.
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A Score That Matters
Company Blog Post
Supporting franchisees from the outside looking in, how can one objectively say why any given restaurant in a territory is performing the way it is? In a quick visit, It’s easy to say you “feel” a certain way about the environment of a restaurant and why it may be over or underperforming, but it is hard to provide assistance or guidance to solve a “feeling” without information to back it up. Not to mention feelings are not always right.
This article talks about the impact the creation of an…Supporting franchisees from the outside looking in, how can one objectively say why any given restaurant in a territory is performing the way it is? In a quick visit, It’s easy to say you “feel” a certain way about the environment of a restaurant and why it may be over or underperforming, but it is hard to provide assistance or guidance to solve a “feeling” without information to back it up. Not to mention feelings are not always right.
This article talks about the impact the creation of an operational scorecard had on overall performance and efficiency directing our support teams to the right restaurants, for the right reasons at the right time, and gaining buy-in and trust from the operators that we support.Other authors -
Courses
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Working Smart Priority Management
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