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Articles by Mike
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Crossing the Bridge of Problem Solving into Realization
Crossing the Bridge of Problem Solving into Realization
By Mike Najarian PMP
Contributions
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How can you communicate with someone who is resistant to change?
I have found throughout my career that if you share your vision of what could be with a definition of why we are pursuing this path, that people will change their minds. Conversely, there are times that no matter what you say or do as a leader that people will not change their minds. At this point, it would be prudent to move on without them.
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What are the most effective ways to ensure project goals are understood in international teams?
I was in charge of a extremely technical and critical security upgrade for a large, international financial firm. My colleagues resided in London, India, Singapore and Hong Kong. My first step was to understand each country's culture regarding communication, language, gestures, understanding, etc. I held my status meetings based on the various time zones. During the project, a colleague from Japan sent an email to the CIO stating that I was the only US PM that held progress and status meetings within their timezone. I established a trust relationship and I had their confidence.
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How do you track IT outsourcing communication quality and performance?
My experiences come from both sides of the table: Corporate and Provider. Corporations must assemble a team of business and technical personnel to decide what systems they want to outsource and develop a comprehensive RFP detailing goals, architecture, performance objectives, communication plans, penalties, reporting metrics to name a few. Comprehensive is the key word. Research into the providers is extremely important. Interviewing their engineers and customers offers insight into how proactive the provider is. I stipulate action over reaction. Make sure you have an out, keep your options open. Establish rapport. Trust is a key element. The Provider must listen, understand the pain points and be held accountable and responsible.
Activity
Experience
Education
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Saint Peter's University
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Activities and Societies: Debate Team Leader & Winner Made Dean's List
Worked full time during the day - Attended night school Monday through Thursday logging 18 hour days. Attended Peacock Basketball games and spent long hours in the library.
My goal is to attain an Executive MBA.
Licenses & Certifications
Recommendations received
6 people have recommended Mike
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