Articles by Mitch
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7 Technologies that Turn Remote Customer Support into Top-notch Teams
7 Technologies that Turn Remote Customer Support into Top-notch Teams
By Mitch Galutera
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The BPO industry's coaching landscape is evolving significantly, with AI playing a pivotal role in driving this transformation. Say goodbye to the…
The BPO industry's coaching landscape is evolving significantly, with AI playing a pivotal role in driving this transformation. Say goodbye to the…
Liked by Mitch Galutera
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Discover the latest trends in Europe's BPO market and how nearshoring is transforming the industry. Read our latest blog post for insights. Click…
Discover the latest trends in Europe's BPO market and how nearshoring is transforming the industry. Read our latest blog post for insights. Click…
Liked by Mitch Galutera
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Technicians spending more than an hour ordering and researching parts? 🛠️ Imagine you're a restaurant owner, and your oven fails just before the…
Technicians spending more than an hour ordering and researching parts? 🛠️ Imagine you're a restaurant owner, and your oven fails just before the…
Shared by Mitch Galutera
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Licenses & Certifications
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English
Native or bilingual proficiency
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Filipino
Native or bilingual proficiency
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Visayan
Native or bilingual proficiency
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Spanish
Full professional proficiency
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Sending unpaid invoices to third-party collection agencies? ❌ Working with the fastest-growing field service companies in the US, we know that the…
Sending unpaid invoices to third-party collection agencies? ❌ Working with the fastest-growing field service companies in the US, we know that the…
Shared by Mitch Galutera
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Do invoices take a week to be sent out? ⏰ When invoices take 5 to 7 days to be sent, disputes and late payments are inevitable. Customers start…
Do invoices take a week to be sent out? ⏰ When invoices take 5 to 7 days to be sent, disputes and late payments are inevitable. Customers start…
Shared by Mitch Galutera
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We failed at Lean Six Sigma. Here's what we’re doing instead. As leaders, we're always looking for ways to drive continuous improvement. Back in…
We failed at Lean Six Sigma. Here's what we’re doing instead. As leaders, we're always looking for ways to drive continuous improvement. Back in…
Liked by Mitch Galutera
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Service requests going straight to voicemail? 🔴 Imagine it’s the dinner rush at your new restaurant, and your deep fryer fails. 💥 You call your…
Service requests going straight to voicemail? 🔴 Imagine it’s the dinner rush at your new restaurant, and your deep fryer fails. 💥 You call your…
Shared by Mitch Galutera
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