“Brandon was an excellent supervisor, for exceeding the ability of others. Very detail oriented and a dedicated producer. Arch Deal”
About
CCaaS Strategies to Win Customers!
Activity
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Contact centers have always battled challenges like attrition and agent disengagement. Now, with automation, remote work, and soaring customer…
Contact centers have always battled challenges like attrition and agent disengagement. Now, with automation, remote work, and soaring customer…
Liked by Brandon Knight
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Are you attending Channel Futures MSP Summit in Atlanta, Sept 16-19? I will be there developing Amplix strategic partnerships and attending the…
Are you attending Channel Futures MSP Summit in Atlanta, Sept 16-19? I will be there developing Amplix strategic partnerships and attending the…
Liked by Brandon Knight
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Zoom makes it possible to work from home yet never feel alone. In my 2.5 years here, I’ve been able to build really strong relationships with my…
Zoom makes it possible to work from home yet never feel alone. In my 2.5 years here, I’ve been able to build really strong relationships with my…
Liked by Brandon Knight
Experience
Licenses & Certifications
Volunteer Experience
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Sports Official/Trainer
YMCA
- 4 years 4 months
Children
I used my experience as a HS Basketball official to train Youth Sports counselors at the YMCA to officiate correctly for their league games. I also volunteered as a youth basketball coach.
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Volunteer Citizen Patrol
Hillsborough County Sheriff's Office
- 11 years 4 months
Citizens trained by the HCSO to patrol communities and handle non-violent calls to the department. Primary purpose is to be an extra set of eyes and ears to improve quality of life in the community. As well as function as a liaison between citizens of the community and law enforcement.
Publications
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CCaaS Strategies to Win Customers
Channel Partners
Learn how to select a supplier and manage implementations that make your customers use you more.
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How to Make the Most of the Growing CCaaS Opportunity
Channel Partners Online
Strategies for Success in CCaaS
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3 Unconventional Ways to Launch the CCaaS Conversation
Channel Partners Online
How do you maintain the trusted advisor role when you don't currently sell your customer CCaaS
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The Cloud Contact Center: Call It a Channel Opportunity
Channel Partners Online
Why the contact center sale is best completed via the channel
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Contact Centers in the Cloud: Smart Ways to Own the Sales Cycle
Channel Partners Online
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Is the Outsourced Call Center Dying?
Searchcrm.com
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How Celebrities Can Bring Out the Star Quality in your Agents
Contact Professional
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3 Secrets to Customer Service that Don't Suck!
Future Contact Center Summit
Workshop presented at #TFCCS and summarized in a blog by Pam Bednarczyk. Practical, impactful information that can improve your customer experience right now.
Other authorsSee publication -
New Trends in PBX - what should be on your must have list and what you can ditch
BrightTalk
Webinar on the changing PBX landscape
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Customer Service: A Market Differentiator For Small Business
Huffington Post
Results of a customer survey which clearly outline the benefits of great customer service.
Projects
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#TheNewNorm - Racial Inequality in the Channel
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This is a 3 part video podcast about the current status of racial inequality in America.
Honors & Awards
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Channel Influencer Award
Channel Partners/Channel Futures Online
Brandon Knight’s latest move in the channel lands him a spot among our 2020 Channel Influencers. Af- ter working on the supplier side as Serenova’s channel chief, he’s returning to the master agent channel as Telarus’ new vice pres- ident of business development for
contact center.
Prior to his role at Serenova, Knight ran Intelisys’ contact
center-as-a-service (CCaaS) practice. As Telarus’ head contact center evangelist, he will specialize in helping Telarus sales partners design…Brandon Knight’s latest move in the channel lands him a spot among our 2020 Channel Influencers. Af- ter working on the supplier side as Serenova’s channel chief, he’s returning to the master agent channel as Telarus’ new vice pres- ident of business development for
contact center.
Prior to his role at Serenova, Knight ran Intelisys’ contact
center-as-a-service (CCaaS) practice. As Telarus’ head contact center evangelist, he will specialize in helping Telarus sales partners design, present and close large unified communications and contact center opportunities.
Knight has more than 25 years of combined experience running contact centers, consulting for contact centers and running contact center practices, and has big plans for accelerating contact center for Telarus. Expect to see huge moves and mega deals during his tenure. —Edward Gately
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HCSO VCP - Volunteer of the Year
Hillsborough County Sheriffs Office
Award received for my work as a Volunteer Citizen Patrol Officer.
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Best Place to Work
Milwaukee Journal
Executive leader in a company that was awarded Best Place to Work by it's employees 2 consecutive years.
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JD Power Award for Customer Retention & Loyalty
JD Power & Associates
Award given to us as "American Personal Communications' (the company Sprint PCS acquired. Received award consecutive times for performance in the Baltimore/Washington Market
Organizations
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Telarus Inclusion Committee
Chair
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Recommendations received
1 person has recommended Brandon
Join now to viewMore activity by Brandon
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Excited for what is next in my story. After an incredible journey with Intelisys, the chapter has officially come to a close. It has been an honor…
Excited for what is next in my story. After an incredible journey with Intelisys, the chapter has officially come to a close. It has been an honor…
Liked by Brandon Knight
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Nextiva is excited to announce the appointment of Laura Dashney as our new Head of Channel Success. With over 20 years of experience in the…
Nextiva is excited to announce the appointment of Laura Dashney as our new Head of Channel Success. With over 20 years of experience in the…
Liked by Brandon Knight
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Women in the channel… starting this girly early 😉. Watch out Zoom - she’s going to run things one day! Shoutout to Raechel (Casillas) Lusche &…
Women in the channel… starting this girly early 😉. Watch out Zoom - she’s going to run things one day! Shoutout to Raechel (Casillas) Lusche &…
Liked by Brandon Knight
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Zoom is excited to participate again as a Title Sponsor at AVANT Communications Special Forces Summit 2024 next week!! We can’t wait to Forge the…
Zoom is excited to participate again as a Title Sponsor at AVANT Communications Special Forces Summit 2024 next week!! We can’t wait to Forge the…
Liked by Brandon Knight
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Speaker Announcement! - We're excited to reveal that Zoom is a Diamond Sponsor at this year’s CX AI Symposium! Join us for an insightful session led…
Speaker Announcement! - We're excited to reveal that Zoom is a Diamond Sponsor at this year’s CX AI Symposium! Join us for an insightful session led…
Liked by Brandon Knight
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Had an awesome day with our CRO, Chris Strammiello, at Lean Solutions Group 🙌 His visit and inspiring pitch have us all energized and ready to…
Had an awesome day with our CRO, Chris Strammiello, at Lean Solutions Group 🙌 His visit and inspiring pitch have us all energized and ready to…
Liked by Brandon Knight
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Calling the entire Partner Community!! Are you in the Atlanta metro area or visiting September 17th-18th? Join me and several other Allstar Zooomies…
Calling the entire Partner Community!! Are you in the Atlanta metro area or visiting September 17th-18th? Join me and several other Allstar Zooomies…
Liked by Brandon Knight
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truCX is looking forward to attending AVANT Communications Special Forces next week in Phoenix. Meet with us to discover how our game-changing CX…
truCX is looking forward to attending AVANT Communications Special Forces next week in Phoenix. Meet with us to discover how our game-changing CX…
Liked by Brandon Knight
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Zoom welcomes Petacom as the first Zoom Distributor in Taiwan. Last week was an amazing week with the Petacom team to execute 3-city roadshows;…
Zoom welcomes Petacom as the first Zoom Distributor in Taiwan. Last week was an amazing week with the Petacom team to execute 3-city roadshows;…
Liked by Brandon Knight
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