About
As The Boss would say, I'm a "broken hero on a last-chance power drive" but I have "faith…
Articles by Nick
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Mehtaphysical Musings: We’re All Part of the Tortured Poets Department
Mehtaphysical Musings: We’re All Part of the Tortured Poets Department
By Nick Mehta
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Mehtaphysical Musings: The results are here — AI in Customer Success
Mehtaphysical Musings: The results are here — AI in Customer Success
By Nick Mehta
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Mehtaphysical Musings: Taylor and That One Football Guy
Mehtaphysical Musings: Taylor and That One Football Guy
By Nick Mehta
Activity
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I'm excited to share that I'm speaking at Success Amplified, the first-ever summit exclusively for women in Customer Success. Join me and 200 women…
I'm excited to share that I'm speaking at Success Amplified, the first-ever summit exclusively for women in Customer Success. Join me and 200 women…
Liked by Nick Mehta
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It was August 14th 2006 when I joined PROS, a small private company with 200+ employees. I remember that day very well because I didn’t get to go to…
It was August 14th 2006 when I joined PROS, a small private company with 200+ employees. I remember that day very well because I didn’t get to go to…
Liked by Nick Mehta
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I’ve been tuning into the Generation AI podcast even before deciding to come to LivePerson, leveraging it to understand what generative AI is doing…
I’ve been tuning into the Generation AI podcast even before deciding to come to LivePerson, leveraging it to understand what generative AI is doing…
Liked by Nick Mehta
Experience
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Education
Publications
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The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift
Wiley
If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.
The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total…If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.
The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
Shows leaders how their digital implementations will make them more Amazon-like
- Helps you deliver recurring revenue
- Shows you how to embrace customer retention
- Demonstrates the importance of "churning" less
Get that competitive advantage in the most relevant and important arena today―making and cultivating happy customers.Other authors -
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Customer Success: The Book
Wiley
It’s one of the fastest growing new fields in the tech industry. Customer Success is the foundation of a future that runs on subscriptions. But what exactly is it? Where did it come from? Where is it going? Three of the pioneers and thought leaders of the movement answer those questions and more in the definitive new book on Customer Success.
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Organizations
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Young Presidents' Organization
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- Present
Recommendations received
16 people have recommended Nick
Join now to viewMore activity by Nick
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I am thrilled to share moving into the Chief Customer Officer role at Procore! The construction industry is undergoing a profound shift, and I am…
I am thrilled to share moving into the Chief Customer Officer role at Procore! The construction industry is undergoing a profound shift, and I am…
Liked by Nick Mehta
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🚀 Thrilled to see actual tangible business outcomes with Staircase AI by Gainsight! Whether you have a Customer Success Platform or are just getting…
🚀 Thrilled to see actual tangible business outcomes with Staircase AI by Gainsight! Whether you have a Customer Success Platform or are just getting…
Liked by Nick Mehta
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7 years with the greatest company! 7 years of growth 7 years of Goals 7 years of helping build Gainsight Here is to 7 more!
7 years with the greatest company! 7 years of growth 7 years of Goals 7 years of helping build Gainsight Here is to 7 more!
Liked by Nick Mehta
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visiting professor of mechanical engineering at Indiana University - Purdue University Fort Wayne (IPFW)
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