About
PROFILE : Seasoned professional in management consulting and Service product management…
Articles by Nikhil
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QoRE of a Business: Drive Customer Experiences to deliver High Quality Revenue
QoRE of a Business: Drive Customer Experiences to deliver High Quality Revenue
By Nikhil Datar
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What must Banks do now to not worry so much about Facebook, Amazon, Apple eating their lunch!
What must Banks do now to not worry so much about Facebook, Amazon, Apple eating their lunch!
By Nikhil Datar
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"Human-Centered" Design - Yet another superficial Marketing Tool or deeper cultural value based business model shift?
"Human-Centered" Design - Yet another superficial Marketing Tool or deeper cultural value based business model shift?
By Nikhil Datar
Activity
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I couldn't agree more! "Product owners from both technology and business backgrounds should get embedded with users to understand customer/user…
I couldn't agree more! "Product owners from both technology and business backgrounds should get embedded with users to understand customer/user…
Liked by Nikhil Datar
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Putting customers first creates a company that lasts. What I love about HubSpot is that we try to walk the walk on customer centricity and not just…
Putting customers first creates a company that lasts. What I love about HubSpot is that we try to walk the walk on customer centricity and not just…
Liked by Nikhil Datar
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Here’s an exciting opportunity to join a world-class organisation. If you love working in consumer and market research and enjoy a challenging and…
Here’s an exciting opportunity to join a world-class organisation. If you love working in consumer and market research and enjoy a challenging and…
Liked by Nikhil Datar
Experience
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Licenses & Certifications
Publications
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Dare to be different in customer communications
Insurance Thought Leadership
See publicationService when done smartly is a better strategy for cross sell and up sell results. Outbound communication is a key lever to build trust. This article highlights the opportunities available to Insurers today.
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Rebuilding Banks around their Customers
Future Banking Magazine, Europe Edition
See publicationCustomer-centric Approach to banking requires effective use of customer insights.
Honors & Awards
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Sales Champion & Solution Excellence for 2013, 2014 and 2015
HCL
Recognized for taking innovative solutions in Customer Experience Management to the market and generation of new revenue streams for 3 consecutive years
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CEO Award for Service Innovation
CEO
Recognized for successfully creating and driving market's first analytics platform based management consulting service approach that resulted in market differentiation and revenue growth
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Business Transformation Case Study
WITS Business School, South Africa ( Affliated with Harvard Business School)
Business Transformation Case Study on how knowledge management was effectively implemented to transform and position the business for performance. Retained by CEO as Chief Knowledge Officer to effectively manage organization change
Languages
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English
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Organizations
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Customer Experience Professionals Association (CXPA)
Founding Member (Individual)
Recommendations received
17 people have recommended Nikhil
Join now to viewMore activity by Nikhil
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Today, USAA teammates from across the country came together to honor the life and service of our former CEO, MG Joe Robles, Jr. (ret). His hands-on…
Today, USAA teammates from across the country came together to honor the life and service of our former CEO, MG Joe Robles, Jr. (ret). His hands-on…
Liked by Nikhil Datar
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Inspired to be part of so many conversations about how financial services companies are raising the bar on customer experience.
Inspired to be part of so many conversations about how financial services companies are raising the bar on customer experience.
Liked by Nikhil Datar
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If you are interested in a thought-provoking read with some ideas about how digital technology, data and AI are disrupting the Life Sciences…
If you are interested in a thought-provoking read with some ideas about how digital technology, data and AI are disrupting the Life Sciences…
Liked by Nikhil Datar
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We’re honoring the legacy of our former CEO, Major General Joe Robles Jr., who passed away yesterday. Joe was a Soldier at his core, and his service…
We’re honoring the legacy of our former CEO, Major General Joe Robles Jr., who passed away yesterday. Joe was a Soldier at his core, and his service…
Liked by Nikhil Datar
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Want to increase agent productivity by 285%? Who wouldn’t. Try evaluagent, the ONLY, AI-driven QA platform that boosts agent performance 4x faster…
Want to increase agent productivity by 285%? Who wouldn’t. Try evaluagent, the ONLY, AI-driven QA platform that boosts agent performance 4x faster…
Liked by Nikhil Datar
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The power of AI will enhance productivity and augment human potential, not replace it. This is especially true in the financial services industry…
The power of AI will enhance productivity and augment human potential, not replace it. This is especially true in the financial services industry…
Liked by Nikhil Datar
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Service isn’t a word we take lightly at USAA – we roll up our sleeves to support our local communities through initiatives like Operation Military…
Service isn’t a word we take lightly at USAA – we roll up our sleeves to support our local communities through initiatives like Operation Military…
Liked by Nikhil Datar
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Very excited to support Infosys with the launch of Infosys Aster: an AI-powered suite of offerings for CMOs. The set of solutions will give marketers…
Very excited to support Infosys with the launch of Infosys Aster: an AI-powered suite of offerings for CMOs. The set of solutions will give marketers…
Liked by Nikhil Datar
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Talkmap's Ken Goldberg and Kathi Gurin will be joining Prasad Vuyyuru and Nikhil Datar from #InfosysConsulting and #InfosysInnovationNetwork to bring…
Talkmap's Ken Goldberg and Kathi Gurin will be joining Prasad Vuyyuru and Nikhil Datar from #InfosysConsulting and #InfosysInnovationNetwork to bring…
Liked by Nikhil Datar
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It’s an honor for Persistent to be recognized as a Leader in the recent ISG Salesforce Partner Ecosystem Provider Lens 2024, acknowledging…
It’s an honor for Persistent to be recognized as a Leader in the recent ISG Salesforce Partner Ecosystem Provider Lens 2024, acknowledging…
Liked by Nikhil Datar
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Last week, I alongside AWS Insurance leadership (Bryan Davis Clifford "Cliff" Rittel Shana Kaufman Margolis) had the opportunity to be part of the…
Last week, I alongside AWS Insurance leadership (Bryan Davis Clifford "Cliff" Rittel Shana Kaufman Margolis) had the opportunity to be part of the…
Liked by Nikhil Datar
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The recent M Connect sessions in Chicago and Dallas demonstrated the Power of the M Community. Here are three standout highlights from the meetings:…
The recent M Connect sessions in Chicago and Dallas demonstrated the Power of the M Community. Here are three standout highlights from the meetings:…
Liked by Nikhil Datar
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