Naveen Valluri

Enable an in-app guidance and training system to create and deliver live, interactive and Guided Task-based walkthroughs that provide prospects and users with a personalized experience that helps them realize the value of the product - Deliver a guidance and engagement platform that guides prospects and users through guided tasks that are relevant and interesting to them
Implement analytics throughout the experience to measure effectiveness, and drive improvements in product discovery… Show more

Enable an in-app guidance and training system to create and deliver live, interactive and Guided Task-based walkthroughs that provide prospects and users with a personalized experience that helps them realize the value of the product - Deliver a guidance and engagement platform that guides prospects and users through guided tasks that are relevant and interesting to them
Implement analytics throughout the experience to measure effectiveness, and drive improvements in product discovery, conversion to purchase, adoption and upsell opportunities
Offer new scenarios to our customers for training and customer care
Enable guided walkthroughs that span services (o365, CRM, MSL, MDM, and Parature), thus showcasing the unique value of 1MSFT.
The goal is to provide a fun and interactive way for users to learn about CRM that is truly relevant to their workflow, when they are most receptive to learning things that they may not have expected or discovered on their own.
We must support all form factors including tablet and phone.
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A user interaction analysis system receives real-time clickstream information units from a plurality of web servers and web sessions. Each information unit is associated with a single session. The analysis system uses session identifying information that is stored in a database to process the information units, to determine context values pertaining to one particular web session, and to determine that the particular web session has terminated. Upon determining that the particular web session… Show more

A user interaction analysis system receives real-time clickstream information units from a plurality of web servers and web sessions. Each information unit is associated with a single session. The analysis system uses session identifying information that is stored in a database to process the information units, to determine context values pertaining to one particular web session, and to determine that the particular web session has terminated. Upon determining that the particular web session has terminated, the analysis system generates a per-session data unit (PSDU) for that session. Each PSDU comprises click-stream information for a plurality of clicks, as well as context values, that pertain to the particular web session. The analysis system categorizes the PSDUs into a plurality of theme buckets and performs rule-based searches on the PSDUs in the buckets to identify PSDUs that meet certain search criteria. A report containing information about the identified PSDUs is generated. Show less