Olivia Dan

“Olivia stands out as one of the most determined and productive leaders I've met in my career. She and I worked closely together at athenahealth, where she served as the foundational leader of a large operations organization, and later as a technical program manager and product leader. There are at least three key ways she stands out: 1) Ability to take on seemingly impossible challenges, applying her strategic mindset, professional connections, and incredible work ethic to achieve whatever is required to achieve results. As an example, she managed to quickly take over and move an entire team offshore, transforming previously ad hoc practices into defined processes, vetting and training outsourced consultants, and ultimately delivering better business outcomes at a far lower cost. 2) Extensive people management and relationship building experience with strong emotional intelligence and organizational awareness that ensures the success of her team. At athena Olivia managed people across a large operations team, including both onshore and offshore resources at all levels of tenure. She is an expert in building and maintaining relationships and builds invaluable bridges across any organization she serves. 3) Olivia is both an engineer and MBA by training, with strong professional experience across technology, sales, operations and product. This unique breadth of knowledge and experience allows her to dive into highly technical, complex products/projects and ensure they deliver real value for the business as a whole. I observed her leading products that few others could understand from both angles, and she was a critical leader in these scenarios. In the years we worked together, Olivia stands out as someone the company could always count on to do whatever it takes to succeed - she is an incredible asset to any organization, and I cannot recommend her highly enough. ”

“Olivia joined my team to create a new, centralized operations function in support of our Professional Services team. Working first as an individual contributor, Olivia quickly developed tight relationships with our stakeholders, learned the existing processes and tools, and took over the function to learn first-hand how to improve it. Olivia translated those learnings into a new process and tool requirements, implemented new functionality in a PSA tool, and led change management across the organization. All in a matter of months! Olivia went on to hire a team and delivered significant cost savings and improvements in both the customer and employee experience, as a result of her team’s efforts. What impressed me the most was Olivia’s ability to be both strategic —- working with significant ambiguity and challenging organizational dynamics — and an executor, delivering results for the organization. ”