About
𝘏𝘦𝘭𝘱𝘪𝘯𝘨 𝘱𝘦𝘰𝘱𝘭𝘦 𝙨𝙪𝙘𝙘𝙚𝙚𝙙, 𝘦𝘮𝘣𝘳𝘢𝘤𝘦 𝙖𝙪𝙩𝙝𝙚𝙣𝙩𝙞𝙘𝙞𝙩𝙮…
Articles by Alex
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How to Be Human: 3 Lessons from 365 Days at Gainsight
How to Be Human: 3 Lessons from 365 Days at Gainsight
By Alex Tran
Activity
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Since beginning my Renewals career back in 2010, I’ve observed that the difference between a good Renewals Manager and a great Renewals Manager has…
Since beginning my Renewals career back in 2010, I’ve observed that the difference between a good Renewals Manager and a great Renewals Manager has…
Liked by Alex Tran
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Recently, I've been reflecting on the evolving significance of the chief of staff role and wanted to share some insights. Over the past decade, this…
Recently, I've been reflecting on the evolving significance of the chief of staff role and wanted to share some insights. Over the past decade, this…
Liked by Alex Tran
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A memorable UCLA Anderson School of Management Tech Welcome Event for the Full Time MBA Class of 2026. An exciting level of tech interest from…
A memorable UCLA Anderson School of Management Tech Welcome Event for the Full Time MBA Class of 2026. An exciting level of tech interest from…
Liked by Alex Tran
Experience
Education
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University of California, Los Angeles
Activities and Societies: Circle K International, Marketing at Daily Bruin, Asian American Christian Fellowship
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Activities and Societies: Campus Crusades for Christ, Time Auction HK, Island ECC, Alpha HK
Fall 2014 Study Abroad
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Activities and Societies: Vice President of Administration - Circle K International, Board Member - Honors Student Council, Phi Theta Kappa Honor Society Member, Math & Science Tutor - Learning Assistance Program
Licenses & Certifications
Volunteer Experience
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Chair of Administration for Echelon Ventura
The Salvation Army
- 1 year 1 month
Social Services
• Served on the executive board of Echelon, a community of young professionals mobilizing the next generation for The Salvation Army in Ventura, CA.
• Spearheaded efforts in fellowship, networking, donations, fundraising, service, and volunteering, promoting meaningful engagement with The Salvation Army's mission.
• Pioneered the establishment of the first Echelon group in the Southern California division of The Salvation Army, fostering a dynamic community of young professionals making a…• Served on the executive board of Echelon, a community of young professionals mobilizing the next generation for The Salvation Army in Ventura, CA.
• Spearheaded efforts in fellowship, networking, donations, fundraising, service, and volunteering, promoting meaningful engagement with The Salvation Army's mission.
• Pioneered the establishment of the first Echelon group in the Southern California division of The Salvation Army, fostering a dynamic community of young professionals making a positive impact. -
Executive Assistant
The Salvation Army
- 1 year
Social Services
• Served as Executive Assistant to the Chairman of the Board at The Salvation Army in Ventura, CA.
• Managed administrative and organizational tasks, ensuring smooth operations and effective leadership within the organization. -
Contributing Writer
QARA
- 3 years
Education
• Wrote articles for QARA, a platform empowering young adults to discover their God-given identity and calling.
• Engaged in creating impactful content to equip and inspire individuals on their personal journeys. -
Small Group Leader
Echo.Church
- 4 years
• Have led and hosted various small groups at Echo.Church, creating safe and supportive spaces for cultivating community and forming life-changing relationships.
• Teach material and facilitate in-depth conversations and studies, and organize community service initiatives, guiding and empowering people to invest in their personal growth and social impact.
• Plan experiences and foster creative ways to uplift and support members on their unique journeys, while promoting a culture of…• Have led and hosted various small groups at Echo.Church, creating safe and supportive spaces for cultivating community and forming life-changing relationships.
• Teach material and facilitate in-depth conversations and studies, and organize community service initiatives, guiding and empowering people to invest in their personal growth and social impact.
• Plan experiences and foster creative ways to uplift and support members on their unique journeys, while promoting a culture of empathy, encouragement, nourishment, and growth.
Publications
Courses
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Business Writing
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Developing the Leader In You
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Entrepreneurship
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Innovation Management & Technology Entrepreneurship
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Intermediate Accounting
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Introduction to Econometrics
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Investments
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Macroeconomic Theory
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Management Accounting
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Microeconomic Theory
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Public Economics
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Social Entrepreneurship
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Social Media
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Statistics for Economists
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Projects
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Business Planning & Strategic Consulting for the Asian Pacific American Dispute Resolution Center
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• Collaborated with a small consulting team to partner with APADRC, a small, LA-based social enterprise offering mediation and conflict resolution services, resulting in the successful development of self-sustaining ventures and strategic direction. Our client adopted the strategy with full satisfaction.
• Spearheaded primary and secondary market research, analyzing competitors and identifying profitable opportunities and customer demand, resulting in a comprehensive 45-page business plan…• Collaborated with a small consulting team to partner with APADRC, a small, LA-based social enterprise offering mediation and conflict resolution services, resulting in the successful development of self-sustaining ventures and strategic direction. Our client adopted the strategy with full satisfaction.
• Spearheaded primary and secondary market research, analyzing competitors and identifying profitable opportunities and customer demand, resulting in a comprehensive 45-page business plan outlining the expansion of existing service lines.
• Conducted interviews with over 20 stakeholders, including mediators, counselors, teachers, professors, law firms, hospitals, and small business owners, to gain valuable insights and inform our strategic recommendations. -
Chief of Staff & Project Manager for The Zumaya Group
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• Facilitated the process of creating company-wide OKRs for Fiscal Year ‘23.
• Led internal communications & be the glue for the executive board and team members.
• Built the customer success process internally to help the company manage customer projects.
• Project managed the process for a client to revamp their corporate structure & vision.
Honors & Awards
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Courageously Experimental Award
Udemy
Recognized by leadership at the Sales & Success Kick Off as a CSM (out of ~200 eligible individuals in the broader Customer Success org) embodying one of Udemy's core values of being Courageously Experimental—as demonstrated by moving quickly towards innovative solutions, taking risks and celebrating failures in service to future excellence, and adapting and iterating based on learnings.
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MVP Award
Udemy
Recognized by leadership as a CSM (out of ~30 CSMs) demonstrating exceptional contributions and leadership in delivering value to our customers and the organization. This CSM embodies all of the qualities that make a great CSM. They have strong results, strong leadership, sharing of best practices, mentoring, leading initiatives, deep knowledge of the CSM role, autonomy, culturally a role model, and they exhibit resilience and a growth mindset.
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Deep Dive Award
Udemy
Received this peer-nominated award (out of ~30 CSMs) for being a top performer, having a wealth of ideas and the courage to try them, always trying to see things from a different lens and dive into new depths to achieve outstanding outcomes with little fear or trepidation.
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"Stay Thirsty, My Friends" Award
Gainsight
Recognized out of team of ~200 for embodying one of Gainsight's core values of demonstrating an internally-driven ambition and drive for excellence, exceeding individual KPIs, and leveraging Gainsight PX as a tool to champion both team and customer success.
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Terry & Suzan Kramer Global Leaders Scholarship
UCLA
Honored to receive the Terry & Suzan Kramer Global Leaders Scholarship, granting the opportunity to study abroad in Hong Kong. This prestigious scholarship is awarded to UCLA students who demonstrate a passion for becoming leaders in international business or non-profit work and seek to gain a deeper understanding of our interconnected and globalized world.
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2nd Place in Daily Bruin Marketing Competition
UCLA
Received 2nd Place in the Daily Bruin Marketing Competition at UCLA, showcasing marketing excellence and creativity.
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Best Vice President Award
Circle K International
Recognized as the Best Vice President in the Magic Kingdom Division of Circle K International, reflecting exceptional leadership and dedication to the organization's mission.
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Most Improved Leadership
Circle K International
Honored with the Most Improved Leadership award in the Magic Kingdom Division of Circle K International, acknowledging significant growth and positive impact in leadership capabilities.
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ASG LAP Tutor Award
Saddleback College
Received the ASG LAP Tutor Award at Saddleback College, showcasing outstanding tutoring ability and commitment to supporting fellow students.
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Outstanding Club Involvement
Saddleback College
Recognized for exceptional involvement and contributions to the campus community.
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Saddleback Kiwanis Foundation of Laguna Hills Scholarship
Kiwanis Club of Laguna Hills
Recognized for academic excellence and dedicated community involvement.
Languages
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Vietnamese
Elementary proficiency
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English
Native or bilingual proficiency
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Spanish
Elementary proficiency
Organizations
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Echo.Church
Small Group Leader & Volunteer
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The Zumaya Group
Chief of Staff & Project Manager
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The Salvation Army
Chair of Administration & Executive Assistant
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Asian American Christian Fellowship
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Circle K International
Vice President of Administration
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Toastmasters International
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Recommendations received
13 people have recommended Alex
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