“I worked w/ Rich Bowen during our many years in the Microsoft Advertising business (Bing Ads, Microsoft Ads, MSN, MSN Search, Windows Live, Windows Live Search, etc.) During our time working together I had the opportunity to work with Rich in his role in Microsoft's Corporate Sales Operations Program Manager based in the UK. 🫱🏻🫲🏾 Rich was an invaluable partner I encountered across numerous projects and initiatives in my role as a Strategic Sales Operations Program Manager. Rich was responsible for all things product for not just the UK but for the global corporate sales-operations organization. He frequently and consistently demonstrated product & technical expertise along with operational and business acumen as he partnered to deliver valuable solutions to sales teams and advertisers. 🌎 Despite Rich being geographically removed from the core sales & engineering operations in the US West, Rich's reputation, working relationships, and impact were global in 2005-2013 when remote work was far less common and difficult to do well. I found Rich to be a consummate professional, affable, and eager to drive results as well as good humor! - Rich's name was synonymous with vigor, rigor, and excellence across the organization and across Microsoft. 👍🏻 I highly recommend Rich and hope to have the opportunity to work w/ him again in the future.”
Activity
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Exactly two years ago, I quit a high-paying (and awesome!) job at Amazon to start a company. Maybe some of you are thinking about a similar leap and…
Exactly two years ago, I quit a high-paying (and awesome!) job at Amazon to start a company. Maybe some of you are thinking about a similar leap and…
Liked by Rich Bowen
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Our smart carts are coming to a retailer near you!
Our smart carts are coming to a retailer near you!
Liked by Rich Bowen
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I'm thrilled to share that I have joined Ascendion as their Chief AI Officer! This is an incredible opportunity to leverage my experience in AI and…
I'm thrilled to share that I have joined Ascendion as their Chief AI Officer! This is an incredible opportunity to leverage my experience in AI and…
Liked by Rich Bowen
Publications
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Brand Trust in Offline and Online Environments: Lessons for Social Media
IGI Global
Social media operates in the online environment, and the challenge is to enhance the end-user-experience. This publication asserts that the consumer experience and behaviour in the online (e.g. e-commerce) and offline environments have some commonality with social media. Building a successful brand online is a prerequisite for success, but fundamental to trusting brands beliefs is the ability to create trust and by extension commitment. The trust-commitment relationship is fundamental to brand…
Social media operates in the online environment, and the challenge is to enhance the end-user-experience. This publication asserts that the consumer experience and behaviour in the online (e.g. e-commerce) and offline environments have some commonality with social media. Building a successful brand online is a prerequisite for success, but fundamental to trusting brands beliefs is the ability to create trust and by extension commitment. The trust-commitment relationship is fundamental to brand building and to influence end-user-intentional behaviour. This relationship is enhanced by physical means (website design [aesthetics], website functionality [privacy and security]); although these are important factors alone, they do not guarantee a pleasant online experience. Online firms like social media need to create social interaction on the website to communicate effective involvement. Online effectiveness leads to positive behavioural intention and continual repeat usage via attitudinal formation.
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Offline and Online Brand Trust Models: Their Relevance to Social Media
Journal of Business and Economics (ISSN 2155-7950)
Brand trust is a fundamental requirement to building trust in the online environment and, by extension, for social media. Underpinning brand trust is the trust-commitment relationship, which builds brand loyalty and influences consumer behaviour. Social interaction is the key to building and supporting brand trust in the social media world. Website attributes such as privacy, security, and general design are all contributors to positive social interaction. The involvement by users in social…
Brand trust is a fundamental requirement to building trust in the online environment and, by extension, for social media. Underpinning brand trust is the trust-commitment relationship, which builds brand loyalty and influences consumer behaviour. Social interaction is the key to building and supporting brand trust in the social media world. Website attributes such as privacy, security, and general design are all contributors to positive social interaction. The involvement by users in social media creates online affectiveness, which is an emotional connection to the social media site. This is an important contributor to end users’ behavioural intentions.
Honors & Awards
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Senior Technical Leadership Program
Microsoft
Selected by Leadership to participate in the Senior Technical Leadership Program which focuses exclusively on top individual contributor Technical Leaders – those with the Ability, Aspiration & Commitment for Technical Leadership.
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Future Leader
Microsoft
Microsoft Hi-Po Program (Microsoft executives select individuals from the top 1% of employees for leadership program).
Recognised as a high potential and future leader employee, representing a small subset (~1%) of the company’s population.
Recommendations received
65 people have recommended Rich
Join now to viewMore activity by Rich
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Thrilled to be a speaker at #Money2020USA this October! Join me and other industry leaders as we dive into the latest trends and innovations in the…
Thrilled to be a speaker at #Money2020USA this October! Join me and other industry leaders as we dive into the latest trends and innovations in the…
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I'm back after my final leg of parental leave. 🐣 I'll admit, going out on leave was scary (for many reasons!) Like many of you, I secretly…
I'm back after my final leg of parental leave. 🐣 I'll admit, going out on leave was scary (for many reasons!) Like many of you, I secretly…
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Thank you Ryan, Madhu Muthukumar, David Lyons, Brian M. for the opportunity to build platforms at Chime! It's gratifying to see experimentation…
Thank you Ryan, Madhu Muthukumar, David Lyons, Brian M. for the opportunity to build platforms at Chime! It's gratifying to see experimentation…
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After an incredible 35-year journey, I am announcing my retirement from Microsoft. It has been a profound honor and privilege to be part of this…
After an incredible 35-year journey, I am announcing my retirement from Microsoft. It has been a profound honor and privilege to be part of this…
Liked by Rich Bowen
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13 years. Four championships. Countless iconic moments. Thank you for everything, Klay Thompson.
13 years. Four championships. Countless iconic moments. Thank you for everything, Klay Thompson.
Liked by Rich Bowen
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A clear-cut differentiator between a search engine like Google and an answer engine like Perplexity is the answer's relevance—a small example of a…
A clear-cut differentiator between a search engine like Google and an answer engine like Perplexity is the answer's relevance—a small example of a…
Liked by Rich Bowen
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Back in the U.S. after two years in Denmark. Living outside your home country offers so many opportunities for learning and perspective.
Back in the U.S. after two years in Denmark. Living outside your home country offers so many opportunities for learning and perspective.
Liked by Rich Bowen
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Elections are some of the rare opportunities where we get to publicly test the quality of our data, panel and methodology in a very public way. I am…
Elections are some of the rare opportunities where we get to publicly test the quality of our data, panel and methodology in a very public way. I am…
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Why do you need SLMs? 🤔 Because it's yours. Why would you take public transportation when you can drive your own car straight to your destination…
Why do you need SLMs? 🤔 Because it's yours. Why would you take public transportation when you can drive your own car straight to your destination…
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Thrilled to be nominated for Austin Business Journal's 2024 Women in Business Awards! This recognition is especially meaningful as I approach eight…
Thrilled to be nominated for Austin Business Journal's 2024 Women in Business Awards! This recognition is especially meaningful as I approach eight…
Liked by Rich Bowen
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Have a fun personal and exceptional customer experience story to share on the 4th of July - a special day for us. My wife and I had an amazing…
Have a fun personal and exceptional customer experience story to share on the 4th of July - a special day for us. My wife and I had an amazing…
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Today, I am happy to announce our $35M series B funding round, led by Craft Ventures . The Craft team is well-renowned for its work with amazing SaaS…
Today, I am happy to announce our $35M series B funding round, led by Craft Ventures . The Craft team is well-renowned for its work with amazing SaaS…
Liked by Rich Bowen
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Claude 3.5 Sonnet just took almost 100 pages of Amazon shareholder reports and created 3 interactive dashboards in... 46 seconds. Went a little off…
Claude 3.5 Sonnet just took almost 100 pages of Amazon shareholder reports and created 3 interactive dashboards in... 46 seconds. Went a little off…
Liked by Rich Bowen
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Europeans love an American bank holiday. So happy 4th of July to those across the pond. May you eat, drink and be merry. And happy “no calls…
Europeans love an American bank holiday. So happy 4th of July to those across the pond. May you eat, drink and be merry. And happy “no calls…
Liked by Rich Bowen
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